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All-inclusive property with full-service spa, connected to the convention center, near Ecopark Kantun Chi
Very nice amenities such as adventure park, water park, mall, fitness center Rooms…
Mar 15, 2020
The greenery & surrounding was nice and the fact that it took up a good portion of the…
Mar 13, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The grounds are beautiful, the rooms need updating our air conditioning did not work and no one could fix it.
7 night trip with friends, Mar 9, 2020
Verified Expedia guest review
It is in a great location. The beaches are clean and beautiful. The staff is very nice and helpful. The only problem was with the food. Often it was cold and sometimes there would not be enough.
7 night romance trip, Mar 7, 2020
Verified Orbitz guest review
The property was beautiful & kept up so nice! Fridges were not cold at all. Tokyo restaurant was great! The staff in buffets & restaurants went above & beyond! The grounds keepers & garbage pick up guys were amazing. Did not care for the dolphins in captivity there - walked by several times where they were just stagnant at the edge of the pool :( so sad. Would be nice to have more bar tenders & wait service on beach. Overall great family trip
6 night trip with friends, Mar 7, 2020
Verified Expedia guest review
I had a great experience overall. Snorkeling right at the resort/ swam with sting ray fish and sea turtles that came right up to me. The food at the buffet was typically on the cold side, but fruit was amazing. The ala carte dinners were good. We decided on premium at the beach / so we had a great view of beach/pool. Staff were all very friendly. They do need to stay on top in the soap in the public bathrooms - it was out at a lot of sinks so I hope people washed there hands. I also had hand sanitizer on hand. Overall I had a great experience and would recommend
Jen, 6 night trip with friends, Mar 7, 2020
Verified Expedia guest review
Miguel and Louis in ranch grill by beach are awesome Lost count of how many visits to Barceló over the years. We like it!
7 night romance trip, Feb 28, 2020
Verified Expedia guest review
We love this hotel. It's beautiful and has a very long stretch of sandy beach. One thing we didn't like was the food. We tried two restaurants and the food wasn't very good. The sushi, in particular, was awful. The food at the buffet was plentiful and varied, but rarely hot and it was obvious that many of the food from the previous day was recycled.
7 night family trip, Feb 20, 2020
Verified Expedia guest review
The resort was very clean. The beach was well groomed. A few of the bartenders really stood out. They were extremely friendly and great to talk to! Although, I do not remember specific names. Others just didn't talk much, not rude, that was OK too.
4 night trip with friends, Feb 15, 2020
Verified Orbitz guest review
Hotel is sorely lacking in customer service, had to wait a really long time to check in, then they would not allow us to go into our rooms until 3 PM. We called several times to get the AC adjusted and they wouldn’t help. There was an alarm that kept going off inside of our room, and they never even came to fix it. The food was terrible, you needed reservations for dinner every evening, Which was really difficult to make as they wouldn’t answer the calls. During the day, the only option for food is buffet, which was really lacking in flavor.
4 night family trip, Feb 13, 2020
Verified Expedia guest review
Quality of food and liquor has decreased since we were there 2 years ago
Laurie, 6 night romance trip, Feb 9, 2020
Verified Orbitz guest review
I liked the location of the property - it's big and the beach is nice. The condition of the property is downgrading and many rooms need to be remodeled. I felt like food was of quality below average. Fast food type of experience. Some dishes were over salted, most of them did not look fresh. A lot of dishes with leftover ingredients from previous day.
Notcomingback, 10 night family trip, Jan 25, 2020
Verified Expedia guest review