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All properties in New Orleans, Louisiana, United States of America
1 room, 2 adults

AC Hotels by Marriott New Orleans Bourbon, New Orleans

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Refrigerator
221 Carondelet St, New Orleans, LA, 70130, United States of America

4-star hotel with restaurant, near Bourbon Street
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Amazing Jul 20, 2020
  • great experience Jul 19, 2020

AC Hotels by Marriott New Orleans Bourbon, New Orleans

from $80
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, City View
  • Room, 1 King Bed, Non Smoking

What’s around AC Hotels by Marriott New Orleans Bourbon, New Orleans

Landmarks

  • In Central Business District
  • Bourbon Street - 3 min walk
  • Jackson Square - 13 min walk
  • National World War II Museum - 15 min walk
  • Mercedes-Benz Superdome - 15 min walk
  • French Market - 17 min walk
  • Ernest N. Morial Convention Center - 22 min walk
  • City Park - 3.4 mi / 5.5 km

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 24 min drive
  • New Orleans Union Passenger Terminal - 16 min walk

At a glance

Key facts

Hotel size

  • This hotel has 220 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

  • Discounted offsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2200
  • Conference space size (meters) - 204
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Visual alarms in hallways
  • Braille signage
  • Closed-captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch Smart TV
  • Netflix
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

AC Kitchen - This café serves breakfast only.

AC Lounge - This lobby lounge serves dinner and light fare.

AC Hotels by Marriott New Orleans Bourbon, New Orleans’s small print

Also known as

  • Cotton Exchange Downtown
  • Cotton Exchange Downtown New Orleans
  • Cotton Exchange Hotel
  • AC Hotels by Marriott New Orleans Bourbon Hotel
  • Cotton Exchange Hotel Downtown New Orleans
  • Cotton Hotel
  • AC Hotels by Marriott New Orleans Bourbon New Orleans
  • AC Hotels by Marriott New Orleans Bourbon Hotel New Orleans

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 20.00 per stay

Optional extras

Self parking costs USD 20 per night

Valet parking costs USD 39.00 per night with in/out privileges

Buffet breakfast is offered for an extra charge of USD 15.95 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for AC Hotels by Marriott New Orleans Bourbon, New Orleans

  • Does AC Hotels by Marriott New Orleans Bourbon offer free cancellation for a full refund?
    Yes, AC Hotels by Marriott New Orleans Bourbon does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at AC Hotels by Marriott New Orleans Bourbon?
    Yes. Self parking costs USD 20 per night. Valet parking costs USD 39.00 per night.
  • Are pets allowed at AC Hotels by Marriott New Orleans Bourbon?
    Yes, pets are welcome. There's a charge of USD 75 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at AC Hotels by Marriott New Orleans Bourbon?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near AC Hotels by Marriott New Orleans Bourbon?
    Yes, there's an onsite restaurant. Nearby restaurants include Luke (3-min walk), Red Fish Grill (4-min walk), and Felix's Restaurant & Oyster Bar (5-min walk).
  • What is there to do near AC Hotels by Marriott New Orleans Bourbon?
    Recommended spots to visit include Bourbon Street (3-min walk) and Jackson Square (13-min walk), along with National World War II Museum (15-min walk) and Mercedes-Benz Superdome (15-min walk).

Recent reviews

Fabulous 8.6 From 627 reviews

Good 6.0
questionable cleaning
Not sure why a room with breakfast was allowed to be booked when there was no breakfast to be offered. Also in a world where everyone is worried about covid there was no chance the floors were anything but swiffered. Floors were dirty and hair was in the shower.
Kyle, us1 night trip
Good 6.0
They make the pictures look like spacious but in reality it was very tight in space. We can only walk sideways or out legs and feet will hit the bed. They sacrificed comfort for money.
us1 night family trip
Exceptional 10.0
This trip was a gift for my wife’s birthday. I had never been to New Orleans prior. This was an amazing stay... I recommend AC by Marriott via Hotels.com
Sterling, us2 night trip
Good 6.0
5 Star last time, a bit disappointed this time.
The hotel overall is great, and the staff very friendly and accommodating.We basically came back to New Orleans to enjoy the city and the hotel experience we had the last time we were there, as it was beyond 5 stars. However, this time, wasn't what we had hoped for. Our room was on the back side of the hotel by a parking garage and were awakened every other night sometime between 2 and 5AM by a trash truck picking up 5 or 6 bins...which sounded like it was right outside our window, so getting a decent night's sleep was a real challenge this time. And yes, we're in the French Quarter and the trolley comes by and traffic comes by etc...I get that, but avoid being on that back side at parking garage level. The maid service was marginal...the first day it seemed like they were half way through and got a phone call or something, as some stuff was done and some completely missed. Not sure what was up with that. We really enjoy the european-style breakfast...it's not some scrambled eggs, bacon, sausage and waffle free for all. It's cut-on-the-spot prosciutto, fine cheeses, quiches, artisan breads, yogurt and hearty oatmeal with a great topping assortment w coffee bar...very enjoyable. However, the last time, they offered a bit of variety each day...nothing too drastic, but just a few different touches, which wasn't apparent (other that the fruit) for our 4 day stay. We'll try AC again, but we'll be particular about room location. Sorry, but a bit of a misstep this time. :(
us4 night trip
Very Good 8.0
Good location and rooms, pictures not accurate
The rooms in the hotel are ok. My room was clean and very small. The window faces other buildings and gets very little sunlight. This hotel offers "interior" rooms that have no windows. This is not obvious from the website and should be taken into consideration when reserving a room. Additionally, the front of the hotel does not look like in the pictures. It looks old and needs to be cleaned. The folks at the front desk are friendly and helpful. The hotel is far enough away from Bourbon street that you don't hear the noise, but you can walk to the nightlife areas in under 5 minutes. Overall, the hotel is in a good location and the rooms are clean, however the front area and lobby could use some updating.
us2 night trip
Exceptional 10.0
We arrived early and the friendly staff still got us in our room. The room was nice and clean. We will stay again.
Marshall, us1 night trip
Very Good 8.0
The hotel was overbooked and was not sure they would have a room for us. When we were given a key, we went upstairs to find someone else already occupying the room. We were given another room but it was not the room we reserved, however it was all they had left. They did provide complimentary breakfast for the inconvenience.
Vanessa, us1 night trip
Good 6.0
Nice hotel - front desk less so....
Pretty unhappy with treatment by front desk personnel. Declined to look up Marriott rewards to add to stay because it was too much trouble. They also had no cash on hand for change for tips. Lastly, called for bellman and valet to bring car and bellman never appeared and i had to re-request valet in person downstairs. Room was great -bed was comfortable - great location - bartender was friendly. Would only stay here again if i get a really good rate.
us1 night family trip
Exceptional 10.0
Great location. One block from all the action.
Maroline, us1 night family trip
Very Good 8.0
Would stay again.
Good hotel near Bourbon St. Nice staff and clean comfortable room. I walked from here to the convention center with no problem. Near plenty of shops and restaurants.
Tom, us2 night business trip

AC Hotels by Marriott New Orleans Bourbon, New Orleans

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