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Waldorf Astoria Cancun

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
2 outdoor pools
Exterior
Suite, 1 King Bed, Ocean View (Parlor) | In-room safe, blackout drapes, iron/ironing board
Restaurant

Overview of Waldorf Astoria Cancun

Waldorf Astoria Cancun

5.0 star property
Cancun beachfront resort with 3 restaurants and spa
7.8 out of 10 Good
7.8/10 Good

13 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
The price is $400
Price available on 6/12/2023
Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
  • Conference center
  • 5 meeting rooms
Feel at home
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 13 min drive
  • Ventura Park Cancun - 18 min drive
  • Riviera Cancun Golf Resort - 24 min drive
  • Puerto Morelos Beach - 22 min drive
  • Puerto Morelos Town Square - 23 min drive
  • Iberostar Cancun Golf Course - 24 min drive
  • Delfines Beach - 24 min drive
  • El Rey Ruins - 26 min drive
  • Aquaworld - 28 min drive
  • La Isla Shopping Mall - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Cozumel Intl. Airport (CZM) - 31.2 miles/50.2 km

Restaurants

  • Grand Lobby Bar - 14 min drive
  • Lobby Bar - 4 min walk
  • Cusco - 17 min drive
  • The Grill - 16 min drive
  • Grand Central Buffet - 16 min drive
Map

About this property

Waldorf Astoria Cancun

At Waldorf Astoria Cancun, you'll be within a 15-minute drive of Moon Palace Golf Club. After splashing around at one of the 2 outdoor pools, you can visit one of the 3 restaurants for a bite to eat, or unwind with a drink at one of the 2 bars/lounges.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 173 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 2 per room, up to 51 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Onsite self parking (MXN 20 per night)
  • Onsite valet parking (MXN 28 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • 5 meeting rooms
  • Conference center

Services

  • 24-hour front desk

Facilities

  • 1 building/tower
  • Built in 2022
  • 2 outdoor pools
  • Full-service spa

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Hand-held showerheads
  • Height-adjustable showerhead
  • Well-lit path to entrance

Room amenities

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Private plunge pool

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 700–1400 for adults, and MXN 350–1400 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1500 per accommodation, per day

Parking

  • Self parking costs MXN 20 per night
  • Valet parking costs MXN 28 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Frequently asked questions

Does Waldorf Astoria Cancun offer free cancellation for a full refund?
Yes, Waldorf Astoria Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Waldorf Astoria Cancun?
As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at Waldorf Astoria Cancun on Jun 12, 2023 start from $400, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Waldorf Astoria Cancun?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Waldorf Astoria Cancun?
Yes, there are 2 outdoor pools.
Are pets allowed at Waldorf Astoria Cancun?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 51 lbs per pet. There's a charge of MXN 1500 per accommodation, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Waldorf Astoria Cancun?
Yes. Self parking costs MXN 20 per night. Valet parking costs MXN 28 per night.
What are the check-in and check-out times at Waldorf Astoria Cancun?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Waldorf Astoria Cancun and nearby?
Waldorf Astoria Cancun has 2 outdoor pools and 2 bars, as well as a spa.
Are there restaurants at or near Waldorf Astoria Cancun?
Yes, there are 3 onsite restaurants.
Does Waldorf Astoria Cancun have any outdoor private spaces?
Yes, every room features a private plunge pool.
What's the area around Waldorf Astoria Cancun like?
Waldorf Astoria Cancun is located a short 1-minute walk from Arrecife de Puerto Morelos National Park.

Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

best in the world
Verified Expedia guest review

8/10 Very Good

Waldorf Cancun
Beautiful lobby. Amazing room. Pool is nice. Not a ton of food options (food was average. Pool menu was very limited) and pretty far away from any food locations outside the hotel. Beach is below average (in my opinion). Every employee was very welcoming and service was great.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

True Waldorf experience.
Michele, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great extraordinary service !!
Verified Expedia guest review

8/10 Very Good

The property itself is very nice. The rooms are excellent (including views) and the soaking tub is a nice perk. The pools and the area surrounding the pools are probably the highlight of the resort. Service was excellent most of the time but it was also somewhat hit or miss at the same time. The thing we liked least about our stay was the lack of dining options and the overpriced food in general. Spending $350 per day to eat the same things over and over (two parents two children) was not ideal. Nice for a long weekend but if you're spending 4-7 nights, it can get really repetitive.
Verified Expedia guest review

10/10 Exceptional

Beautiful place,clean,accommodate in every way,staff are ready to help and assist you around the clock Highly recommended
Fruma, 3-night family trip
Verified Expedia guest review

2/10 Poor

evita este hotel o tus vacaciones seran lo peor un hotel nuevo los cuartos huelen a humedad a pintura no limpian los cuartos la disque gerenta alejandra nos iba hacer el fsvor de cambiar de habitacion claro despues de las 10 pm sucio todo ahorrate una mala experiencia
Verified Expedia guest review

2/10 Poor

EVITA ESTE HOTEL SI NO QUIEres ARUINAR TUS VACACIONES hotel nuevo cuartos apestan a humedad almohadas igual cuartos con olor a pintura. una empleada de nombre alejandra diciendo q era la gerente tratando de cambiar de habitacion pero solo despues de las 10 pm y por supuesto una cena gratis llegas al restaurante y nadie sabe de nignuna cena evita este hotel tr llevaras una mala experiencia
Verified Expedia guest review

10/10 Exceptional

Excelente Hotel, buenos restaurantes, atencion de primera, las chicas de amenidades para mis hijas fueron excelentes, todo en general muy bien, no tengo ninguna queja y es sin duda un gran hotel de lujo.
Verified Expedia guest review

2/10 Poor

Yiming, 3-night trip
Verified Expedia guest review