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All properties in Cancun, Quintana Roo, Mexico

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel with 2 outdoor pools, near Costa Occidental de Isla Mujeres National Park

  • Free continental breakfast, free WiFi, and free parking
From
$83

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Property renovations and closures

  • During renovations, the hotel will make every effort to minimize noise and disturbance.

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Suite, 2 Bedrooms, Non Smoking, Balcony - Balcony View
  • Studio, 2 Queen Beds, Balcony, Partial Ocean View - Bathroom
  • Rooftop Pool
Rooftop Pool. Image 1 of 45
1 / 45Rooftop Pool
Blvrd. Kukulcan Lt. 1-02, Cancun, 77500, QROO, Mexico
8.4.Very Good.
  • The bathroom was always with water in the floor because of the shower, the service was…

    Apr 12, 2022

  • The place is really good, the only issue is far away from everything

    Feb 21, 2022

See all 491 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Convenient
Easy parking
Walkable

The property will be renovating from May 16 2022 to May 22 2022 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
    • Free breakfast
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym

    Property highlights

    Main amenities

    • 158 smoke-free guestrooms
    • Housekeeping (on request)
    • 2 outdoor pools
    • Rooftop terrace
    • Bar/lounge
    • Fitness center

    For families

    • Cookware, dishware, and utensils
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate dining area
    • Separate sitting area
    • Premium TV channels

    What’s around

    • In Zona Hotelera
    • Costa Occidental de Isla Mujeres National Park - 2 min walk
    • Ventura Park Cancun - 32 min walk
    • Cancún Underwater Museum (Punta Nizuc) - 17 min walk
    • Playa Coral - 26 min walk
    • Delfines Beach - 2.7 mi / 4.3 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Studio, 1 King Bed, Non Smoking, Balcony
    • Studio, 1 King Bed, Balcony, Ocean View
    • Studio, 1 King Bed, Balcony, Partial Ocean View
    • Studio, 2 Queen Beds, Non Smoking, Balcony
    • Studio, 2 Queen Beds, Balcony, Partial Ocean View
    • Suite, 2 Bedrooms, Non Smoking, Balcony

    What’s around

    Landmarks

    • In Zona Hotelera
    • Costa Occidental de Isla Mujeres National Park - 2 min walk
    • Ventura Park Cancun - 32 min walk
    • Cancún Underwater Museum (Punta Nizuc) - 17 min walk
    • Playa Coral - 26 min walk
    • Delfines Beach - 2.7 mi / 4.3 km
    • El Rey Ruins Trailhead - 2.6 mi / 4.3 km
    • Maya Cancun Museum - 3.8 mi / 6.1 km
    • El Rey Ruins - 3.9 mi / 6.3 km
    • Aquaworld - 5 mi / 8.1 km
    • La Isla Shopping Mall - 6.4 mi / 10.3 km

    Getting around

    • Cancun Intl. Airport (CUN) - 12 min drive
    Profile: Zona Hotelera

    Profile: Zona Hotelera

    Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.

    A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

    map
    See on map
    Blvrd. Kukulcan Lt. 1-02, Cancun, 77500, QROO, Mexico

    At a glance

    Hotel size

    • This hotel has 158 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time starts at 3:00 PM
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed*
    • 2 per room (up to 25 lbs)
    • Pets must be supervised

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free continental breakfast daily
    • Bar/lounge

    Things to do

    • Number of outdoor pools - 2
    • Fitness facilities

    Working away

    • Number of meeting rooms - 3

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities

    Facilities

    • Elevator
    • Rooftop terrace

    Accessibility

    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Handrails in hallways
    • Handrails in stairways
    • Wheelchairs available on site
    • Braille signage
    • Lowered peephole/viewport in door
    • Lowered locks/deadbolt
    • Low-height counters/sink
    • Low-height desk
    • Height-adjustable showerhead
    • Grab bar - near toilet
    • Transfer shower
    • Visual fire alarm
    • Lever door handles
    • Wheelchair-width doorways
    • Telephone accessibility kit

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Things to enjoy

    • Individually decorated
    • Individually furnished
    • Separate dining area
    • Separate sitting area
    • Balcony

    Freshen up

    • Private bathroom
    • Shower only

    Be entertained

    • Smart TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Cookware, dishware, and utensils

    More

    • Connecting/adjoining rooms available

    Fees & policies

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of USD 20 per pet, per night

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

    Contactless check-in and contactless check-out are available.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    This property accepts credit cards, debit cards and cash.

    Also known as

    • By Marriott Cancun Zone Cancun
    • Residence INN Cancun Hotel Zone
    • Residence Inn by Marriott Cancun Hotel Zone Hotel
    • Residence Inn by Marriott Cancun Hotel Zone Cancun
    • Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Residence Inn by Marriott Cancun Hotel Zone does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there are 2 outdoor pools.
    • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 20 per pet, per night.
    • You can check in starting at 3:00 PM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Terra Nostra (7-min walk), Navios (2.2 mi), and El Galeon del Caribe (2.8 mi).
    • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (19-min drive) and Codere Casino Paseo Cancun (20-min drive) are both nearby.
    • Residence Inn by Marriott Cancun Hotel Zone has 2 outdoor pools and a fitness center.
    8.4.Very Good.
    • 8.0.Very Good

      Worth the money

      Smelly hotel. I believe the hotel air conditioning was bad. We got a first room and the roof broke down. There was a puddle of water in the kitchen with water pouring down from ceiling and there were lizards in the room. The customer service was good and replaced our room. It is closest to the airport from the hotel zone. Overall, if you have a car it is not a bad place to stay.

      irfan, 1 night family trip, Feb 18, 2022

      Verified Hotels.com guest review

    • 8.0.Very Good

      Nice Hotel/Bad food

      We enjoyed our stay here. It is about the last hotel in the Hotel Zone, and some think it is too far from everything. We had a car and did not find it so, but can see how those without a car would not like the location. Our room was on the southwest side of the hotel and had a decent view of the ocean to lagoon. I would have preferred a sunrise view. The room is large and comfortable. We did not make use of the kitchen , but it seemed to be sufficient for any meal and I would suggest doing so for breakfast at least. The hotel breakfast was just plain awful.

      Russell, 3 night family trip, Feb 16, 2022

      Verified Hotels.com guest review

    • 10.0.Exceptional

      New and clean hotel. Not close to anything but a free shuttle will take to happening places. But coming back not available. We stayed only one night. But Ariana at front desk was very helpful.

      Farah, 1 night romance trip, Feb 13, 2022

      Verified Expedia guest review

    • 6.0.Good

      Its ok

      If you're not driving, there is a small cafe on the top floor that had 1 meal on the menu, the day I was there, else you have to taxi to dinner. Taxis are not cheap.

      1 night trip, Feb 11, 2022

      Verified Hotels.com guest review

    • 8.0.Very Good

      Honest

      Had a good experience here they have a good continental breakfast, one thing to be leery of is everything is very expensive in the hotel a bottle of water will cost you six US dollars if you need to do a load of laundry it'll cost you about eight US dollars per load. Staff was super friendly helpful did speak English quite a few of them the rooms are immaculately clean very quiet the pool area on the roof was nice the water was super warm

      Annette, 3 night trip, Feb 7, 2022

      Verified Hotels.com guest review

    • 4.0.Fair

      Breakfast was full of dirty tables and an empty buffett. One of the pools was very dirty, so all guests just went to the one clean pool. The bathroom in the room smelled like rotten eggs.

      Cristian, 2 night trip, Feb 7, 2022

      Verified Expedia guest review

    • 6.0.Good

      The front desk were not so customer friendly. The breakfast sucks for vegetarians. Staff at breakfast are so unfriendlly.

      KRISHNA SOUJANYA, 4 night family trip, Jan 28, 2022

      Verified Expedia guest review

    • 10.0.Exceptional

      Nos encantó este hotel, muy limpio el lugar y muy amigable su personal. Ninguna queja … gracias

      ALBERTO, 14 night business trip, Jan 26, 2022

      Verified Expedia guest review

    • 8.0.Very Good

      I stay there only for one night and the pillows smell a little Dirty or sweaty but I put a clean towel and the shower I didn’t have hot water it was a little cool The day I stay because it rained in January but other than that everything was nice

      Gil, 1 night trip, Jan 23, 2022

      Verified Expedia guest review

    • 10.0.Exceptional

      Nice and quiet staff super nice thanks Cristian for the ride to the store .

      Carlos, 7 night family trip, Jan 22, 2022

      Verified Expedia guest review

    See all 491 reviews