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1 room, 2 adults
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La Tortuga Hotel & Spa - Adults Only, Playa del Carmen

3.5 stars3.5 stars
Avenida 10 Esq Calle 14Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
243See all 243 Hotels.com reviews
From 2,316 reviewsTripAdvisor Traveller Rating

La Tortuga Hotel & Spa - Adults Only, Playa del Carmen

Hotel Info: 866-539-8117

from $104
  • Junior Suite
  • Suite
  • Junior Suite (Superior Non Refundable)
  • Junior Suite (Superior)
  • Standard Room
  • Standard plus
  • Standard Non Refundable
  • Junior Suite (Non refundable)
  • Standard plus no refundable

At a glance

Key facts

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Other information

  • Caters to adults only

In the hotel

Things to do
  • Beach towels
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Spa tub
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
Sleep well
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments.

Recent reviews

Excellent 4.1 /5 from 243 reviews

La Tortuga Hotel & Spa - Adults Only, Playa del Carmen
Fair2.0 / 5
Nice location, but wouldn't go there again!
The water in the room is very salty!! You don't feel cleaned after taking shower. Plus, don't take tours from the hotel!! We took a day trip from them which cost us 120$ per person(its a lot!!!!), it was the worst trip ever. They said it will be in English, eventually it was in Spanish. They told us it'll be max 10 people, eventually it was 30 people!!! Lots of families, drunk guys.. Not cool.
5 night romance trip
La Tortuga Hotel & Spa - Adults Only, Playa del Carmen
Good3.0 / 5
Nice location in heart of Playa!
Nice basic hotel in the center of town, and close to 5th avenue. Pros: Location great! Basic free breakfast at adjoining restaurant with nice staff Great pleasant reception staff, Alex, Omar, etc Great Bartender (Carlos) at pool bar Housekeeping staff nice Cons: Photos online are not accurate, pool areas are really overgrown, and little to no sun. Cold pool (not for swimming), swim-up rooms are useless. Cold hot tub in common area Rooms very small, and not all rooms face the pool area, some rooms face the lobby entrance and noisy street. Room comes with coffee pot, but no coffee! Non-potable water in bathroom sink. Shower water never really gets hot, warm but not hot. In-room mini-fridge really is useless, does not hold much. No in-room ironing boards/irons. They did bring one on request. Wi-fi needs improving to service all the hotel and rooms Sun deck upstairs with four chairs but really close to maintenance shop (i.e. painting, etc)
7 night family trip
La Tortuga Hotel & Spa - Adults Only, Playa del Carmen
Excellent4.0 / 5
Overall, a great place for the price.
3 night romance trip
La Tortuga Hotel & Spa - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Loved it!!!
Super cute hotel .very friendly staff, clean , Close to everything!
2 night romance trip
La Tortuga Hotel & Spa - Adults Only, Playa del Carmen
Excellent4.0 / 5
perfect unless of the water problem
great hotel but the water at the shower smelled like sulfur and tasted very salty. we found out it happened in at least 5 other rooms as well while the management used excuses such as "we are fixing it in 2 hours", "maintenance are working on it right now","maybe its just your room". after 4 days of stinky showers we gave up
3 night family trip

See all reviews

La Tortuga Hotel & Spa - Adults Only, Playa del Carmen

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