Eastern And Oriental Hotel, Penang

A beautiful hotel, very clean and comfortable; staff were very friendly and helpful. A few minor items needed attention in the room which we reported to the lady at checkout but she did not seem very attentive to our feedback so was not sure if these will be rectified. Front desk was also not fully knowledgeable in advising us on some of the tourist spots, eg was not familiar with the reclining Buddha temple & informed U.S. incorrect closing times at Kek Lok Si, which meant we missed seeing the key spots before closing time.

The standard of the suite was lovely. However it would have been better to have two armchairs rather than just the one. The staff were almost always polite, friendly, helpful and efficient. We enjoyed happy hour on the sixth floor, but the staff appeared less experienced (requests forgotten, hot water delivered instead of iced water etc.). The Malaysian food at Planters was exceptional. The breakfast buffet and staff were wonderful - especially the freshly cooked roti, dosai and char kway teow. We will recommend the E&O to our friends.

Amazing Service and we always participate in the Morning Yoga Class conducted by Michelle to start the day. Michelle is professional and the exercise was catered to our ability. Her cheerful disposition made our day!

a little old dirty and smelly carpet close to swimming poll by guest made too much noise-need to be educated or reminded.

We have always visited the E&O on our trips to Penang but never stayed, and have said we will stay for several bays on our next visit. We have just spent 6 wonderful days there which were perfect. Our room, which was serviced every day, was spotless and very spacious and had a balcony overlooking the sea with great views across to the main land. The buffet breakfasts and buffet evening dinners were awesome as was the hotel in general. Staff were most friendly, helpful and courteous and provided a high quality of service. Will certainly stay again when we visit Penang.