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All properties in George Town, Penang, Malaysia
1 room, 2 adults

Eastern And Oriental Hotel, George Town

5-star5 stars
10 Lebuh Farquhar, George Town, Penang, 10200, Malaysia

Waterfront hotel with 2 outdoor pools, near Penang City Hall
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Not worth at full price. At discounted price it was worth. Location, Landscaping is…Aug 6, 2020
  • Wonderful hotel (stayed in the Victory Wing). Comfortable and beautifully decorated.…Feb 15, 2020

Eastern And Oriental Hotel, George Town

from $117
  • Deluxe Suite
  • Premier Suite
  • Writers Suite
  • Straits Suite King
  • Georgetown Suite King
  • Studio Suite
  • Corner Suite
  • Studio Suite Twin
  • Superior Suite King
  • Superior Suite Twin
  • Deluxe Suite Two Queen Beds
  • Deluxe Suite Twin
  • Deluxe Suite King NS
  • Deluxe Suite Twin NS
  • Premier Suite Twin
  • Premier Suite King GF
  • Premier Suite Twin GT
  • Writers Suite Two Queen Beds
  • Pinang Suite

What’s around Eastern And Oriental Hotel, George Town

Landmarks

  • In Downtown George Town
  • KOMTAR - 18 min walk
  • Penang City Hall - 11 min walk
  • Penang Times Square - 23 min walk
  • Gleneagles Penang Medical Centre - 25 min walk
  • Loh guan Lye Specialist Centre - 33 min walk
  • Gurney Plaza - 44 min walk
  • Cheong Fatt Tze Mansion - 5 min walk

Getting around

  • Penang Intl. Airport (PEN) - 29 min drive
  • Penang Sentral - 32 min drive
  • Sungai Petani Station - 44 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 3:00 PM-3:00 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available on request from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements. Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM *

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 7535
  • Conference space size (meters) - 700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1885
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Bathtub or shower
  • Bidet
Be entertained
  • TV
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily.

Eastern And Oriental Hotel, George Town’s small print

Also known as

  • Eastern & Oriental Hotel
  • Eastern And Oriental
  • Eastern And Oriental Hotel Hotel
  • Eastern And Oriental Hotel George Town
  • Eastern And Oriental Hotel Hotel George Town
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Facilities, including fitness facilities, a sauna, a spa and a swimming pool, are accessible for an extra charge.

    Rollaway beds are available for MYR 150.0 per night

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Eastern And Oriental Hotel, George Town

    • Does Eastern And Oriental Hotel offer free cancellation for a full refund?
      Yes, Eastern And Oriental Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Eastern And Oriental Hotel?
      Yes, there's free self and valet parking.
    • Is there a pool at Eastern And Oriental Hotel?
      Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
    • Are pets allowed at Eastern And Oriental Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Eastern And Oriental Hotel?
      You can check in from 3:00 PM to 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Eastern And Oriental Hotel?
      Yes, there's an onsite restaurant. Nearby restaurants include Gurney Drive (2.2 mi).
    • Is airport shuttle service offered by Eastern And Oriental Hotel?
      Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 302.10 per vehicle one-way.

    Recent reviews

    Superb 9.2 From 1,295 reviews

    Fair 4.0
    Inconsistent Service
    This was for my honeymoon. We stayed in the heritage wing. Upon checking in they insisted they had no room with 1 bed even though that is what we booked. A manager had to come in to help us get the room we paid for. After that we asked if there were available room upgrades to which they said yes. We informed them we are hotels.com gold members and it was at this point the receptionist tried to convince us we don't need an upgrade even thought we are eligible but that our room was better than the upgrade. It was late and we were tired so we settled for none. When we got to the room we realized that the pillows were smelly. They smelled like sweat even though the sheets smelled clean. The next morning when we walked to breakfast we got some people telling us good morning and others ignoring us. The level of service for such an expensive place just wasn't here. Knowing that we had 20% discount on spa and food we charged everything to the room. When we were checking out we had to take more than 2 hours of back and forth for the manager to settle that we deserved our discount. We got many excuses originally on why they couldn't do it. Eventually we did get our 20% but it took too much time and effort. This hotel needs better service for the price. There were some positives but they aren't worth mentioning. With a hotel of this price and reputation they need to do better.
    Roger, us3 night trip
    Very Good 8.0
    Service is just like anywhere else in Asia. There isnt that upper level of service here. Wasnt given cutlery with my food when at the pool, i had to go find it myself. The room staff were great however. Food for breakfast is great too.
    us1 night family trip
    Very Good 8.0
    Old style charm
    Great old style hotel with old fashion charm. Although service was impersonal, everyone was very polite and appropriate. The daily fruits and evening reception was appreciated. Some updates needed include more power outlets near the bed or USB ports, better quality slippers, more seating by the pool and a shuttle service to the local malls.
    us5 night trip
    Exceptional 10.0
    Our stay
    Wonderful time at E&O Hotel, scrumptious international buffet to die for! Helpful, welcoming staff. This is our second time back at this hotel. Our stay was much too short. We definitely will be back.
    Florence, us3 night family trip
    Exceptional 10.0
    Great Stay
    It was a business visit, but I would have stayed here on a personal visit too. Great water views, elegant and clean rooms, excellent service, and walking distance to most downtown highlights.
    us2 night business trip
    Exceptional 10.0
    Elegant hotel and excellent service
    This is a delightful hotel- excellent in every way.
    us3 night trip
    Exceptional 10.0
    Lovely stay at a beautiful hotel
    A beautiful hotel, very clean and comfortable; staff were very friendly and helpful. A few minor items needed attention in the room which we reported to the lady at checkout but she did not seem very attentive to our feedback so was not sure if these will be rectified. Front desk was also not fully knowledgeable in advising us on some of the tourist spots, eg was not familiar with the reclining Buddha temple & informed U.S. incorrect closing times at Kek Lok Si, which meant we missed seeing the key spots before closing time.
    Audrey, us2 night trip with friends
    Exceptional 10.0
    Forget Batu Ferringhi, stay at the E&O!
    The standard of the suite was lovely. However it would have been better to have two armchairs rather than just the one. The staff were almost always polite, friendly, helpful and efficient. We enjoyed happy hour on the sixth floor, but the staff appeared less experienced (requests forgotten, hot water delivered instead of iced water etc.). The Malaysian food at Planters was exceptional. The breakfast buffet and staff were wonderful - especially the freshly cooked roti, dosai and char kway teow. We will recommend the E&O to our friends.
    Bernard, us6 night family trip
    Exceptional 10.0
    Excellent Morning Yoga Class
    Amazing Service and we always participate in the Morning Yoga Class conducted by Michelle to start the day. Michelle is professional and the exercise was catered to our ability. Her cheerful disposition made our day!
    RANDAL, us2 night romance trip
    Very Good 8.0
    a little old dirty and smelly carpet close to swimming poll by guest made too much noise-need to be educated or reminded.
    Xi Ching, us3 night family trip

    Eastern And Oriental Hotel, George Town

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