Guests
All properties in George Town, Penang, Malaysia

Eastern And Oriental Hotel

Waterfront hotel with 2 outdoor pools, near KOMTAR

  • Free WiFi and free parking
From
$148

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Eastern And Oriental Hotel. Image 1 of 87
1 / 87Eastern And Oriental Hotel
10 Lebuh Farquhar, George Town, 10200, Penang, Malaysia
9.2.Superb.
  • We enjoyed our stay a great deal appreciated the fresh fruit in our room every day and…

    Dec 27, 2020

  • Not worth at full price. At discounted price it was worth. Location, Landscaping is…

    Jul 30, 2020

See all 728 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Safe
Convenient
Dining options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 232 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Full-service spa
    • 2 outdoor pools
    • Breakfast available

    What’s around

    • In Downtown George Town
    • KOMTAR - 18 min walk
    • Penang Times Square - 23 min walk
    • Gurney Drive - 26 min walk
    • Gurney Plaza - 2.4 mi / 3.8 km
    • Penang Adventist Hospital - 2.7 mi / 4.3 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Suite
    • Premier Suite
    • Writers Suite
    • Straits Suite King
    • Georgetown Suite King
    • Studio Suite
    • Corner Suite
    • Studio Suite Twin
    • Superior Suite King
    • Superior Suite Twin
    • Deluxe Suite Two Queen Beds
    • Deluxe Suite Twin
    • Premier Suite Twin
    • Premier Suite King GF
    • Premier Suite Twin GT
    • Writers Suite Two Queen Beds
    • Pinang Suite
    • Georgetown Suite King Basic Amenities
    • Deluxe Suite King Basic Amenities

    What’s around

    Landmarks

    • In Downtown George Town
    • KOMTAR - 18 min walk
    • Penang Times Square - 23 min walk
    • Gurney Drive - 26 min walk
    • Gurney Plaza - 2.4 mi / 3.8 km
    • Penang Adventist Hospital - 2.7 mi / 4.3 km
    • Arulmigu Balathandayuthapani Temple - 4.6 mi / 7.4 km
    • Penang Hill - 5.4 mi / 8.6 km
    • Queensbay Mall - 7.9 mi / 12.7 km
    • Ferringgi Beach - 9.3 mi / 15 km
    • ESCAPE Adventureplay - 27 mi / 43.4 km

    Getting around

    • Penang Intl. Airport (PEN) - 27 min drive
    • Penang Sentral - 29 min drive
    • Sungai Petani Station - 44 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    10 Lebuh Farquhar, George Town, 10200, Penang, Malaysia

    At a glance

    Hotel size

    • This hotel has 232 rooms
    • This hotel is arranged over 16 floors

    Arriving/leaving

    • Check-in time 3:00 PM-3:00 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle from 7:00 AM to 10:30 PM*

    Parking

    • Onsite parking available only on request
    • Free covered onsite self parking
    • Free covered onsite valet parking
    • Wheelchair-accessible parking on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Number of outdoor pools - 2
    • Children's pool
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Pool sun loungers
    • Pool umbrellas

    Working away

    • Business center
    • Number of meeting rooms - 10
    • Conference space
    • Conference space size (feet) - 7535
    • Conference space size (meters) - 700

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 2
    • Year Built - 1885
    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Handrails in hallways
    • Handrails in stairways
    • Wheelchair-width doorways

    Languages Spoken

    • Chinese
    • English
    • Indonesian
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Espresso maker
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Turndown service
    • Premium bedding

    Freshen up

    • Bathtub or shower
    • Bidet

    Be entertained

    • TV

    Stay connected

    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, and Thai massages.

    The spa is open daily.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 67.60 for adults and MYR 33.80 for children (approximately)
    • Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children and extra bedsPay at property

    • In-room babysitting is available for an extra charge
    • Rollaway beds are available for MYR 350.0 per night
    • Babysitting/childcare is available for an extra charge

    ParkingPay at property

    • Guests must contact this property in advance to reserve onsite parking

    Pool, spa, and gym (if applicable)Pay at property

    • The fitness facility is accessible for an extra charge
    • Pool access available from 7:00 AM to 7:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

    Also known as

    • Eastern & Oriental Hotel
    • Eastern And Oriental
    • Eastern Oriental Hotel
    • Eastern And Oriental Hotel Hotel
    • Eastern And Oriental Hotel George Town
    • Eastern And Oriental Hotel Hotel George Town
    • Eastern & Oriental Hotel Penang
    • Eastern Oriental Hotel Penang
    • Eastern Oriental George Town
    • Eastern Oriental Penang
    • Oriental Eastern
    • Eastern & Oriental Hotel Penang/George Town
    • Eastern And Oriental Hotel
    • Eastern Oriental Georgetown

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Eastern And Oriental Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Soho Freehouse (4-min walk), Thirty Two At The Mansion (4-min walk), and Indigo Restaurant at The Blue Mansion (5-min walk).
    • Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 302.10 per vehicle one-way.
    • Eastern And Oriental Hotel has 2 outdoor pools and a spa, as well as a fitness center and a garden.
    9.2.Superb.
    • 10.0.Exceptional

      One of the best hotels ever!

      Wonderful hotel (stayed in the Victory Wing). Comfortable and beautifully decorated. Loved being on the sea watching the ships coming and going. Delightful breakfast and swimming pool on the 6th floor terrace. Tremendous service by all staff that we met. 15 min walk in to the old part of Georgetown. Room lights more atmospheric than functional but that's my only critic! Would love to come back one day.

      Arwyn, 2 night trip, Feb 10, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Beautiful hotel, convenient location and the staffs are very friendly

      ElleHall, 5 night romance trip, Feb 9, 2020

      Verified Expedia guest review

    • 4.0.Fair

      Inconsistent Service

      This was for my honeymoon. We stayed in the heritage wing. Upon checking in they insisted they had no room with 1 bed even though that is what we booked. A manager had to come in to help us get the room we paid for. After that we asked if there were available room upgrades to which they said yes. We informed them we are hotels.com gold members and it was at this point the receptionist tried to convince us we don't need an upgrade even thought we are eligible but that our room was better than the upgrade. It was late and we were tired so we settled for none. When we got to the room we realized that the pillows were smelly. They smelled like sweat even though the sheets smelled clean. The next morning when we walked to breakfast we got some people telling us good morning and others ignoring us. The level of service for such an expensive place just wasn't here. Knowing that we had 20% discount on spa and food we charged everything to the room. When we were checking out we had to take more than 2 hours of back and forth for the manager to settle that we deserved our discount. We got many excuses originally on why they couldn't do it. Eventually we did get our 20% but it took too much time and effort. This hotel needs better service for the price. There were some positives but they aren't worth mentioning. With a hotel of this price and reputation they need to do better.

      Roger, 3 night trip, Feb 5, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Elegant old hotel, beautifully restored. We stayed in the older, original section. It was great. We didn’t look at the newer area, so I don’t know what it’s like. The restaurants are nothing special. The bar is great

      4 night trip with friends, Feb 3, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything (well, almost) is wonderful and authentic. Courteous staff. Great location. Only issue we had was shower water temperature which after 10 minutes in the the shower, the water becomes dangerously hot. It doesn't matter how you set it. Even the cold water only came out scalping hot. Not sure what happen. I had to move to the bathtub but after 30 second, the cold water becomes hot too.

      3 night romance trip, Feb 1, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      I love the Corner Suite in the Victory Annexe. Spacious and gorgeous views. I've been staying at the hotel for 6 straight years of vacations.

      Travel-Fan, 3 night trip, Jan 17, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Great location, excellent service, great buffet. .Swiiming pool was wonderful

      2 night trip with friends, Jan 12, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Service is just like anywhere else in Asia. There isnt that upper level of service here. Wasnt given cutlery with my food when at the pool, i had to go find it myself. The room staff were great however. Food for breakfast is great too.

      1 night family trip, Jan 5, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Well maintained luxurious old world charm. The Sarkies restaurant for breakfast was nice but under staffed, so service was slow. Besides that, hotel is well located and beautifully restored and maintained.

      3 night romance trip, Dec 25, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      Old style charm

      Great old style hotel with old fashion charm. Although service was impersonal, everyone was very polite and appropriate. The daily fruits and evening reception was appreciated. Some updates needed include more power outlets near the bed or USB ports, better quality slippers, more seating by the pool and a shuttle service to the local malls.

      5 night trip, Dec 22, 2019

      Verified Hotels.com guest review

    See all 728 reviews