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1 room, 2 adults

Eastern And Oriental Hotel, Penang

5-star5 stars
10 Lebuh Farquhar, Penang, Penang, 10200, Malaysia

Waterfront hotel with 2 outdoor pools, near KOMTAR
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
Breakfast
Tasty breakfast
Room
Great room
Bar and Beverages
Bar is awesome
Comfort
Very comfortable
1481See all 1,481 Hotels.com reviews
From 4,368 reviews

TripAdvisor Traveller Rating

Eastern And Oriental Hotel, Penang

from $194
  • Deluxe Suite, 1 Double or 2 Twin Beds
  • Premier Suite, 1 Double or 2 Twin Beds
  • Suite, 1 King Bed (Writers)
  • Suite, 1 King Bed (Straits)
  • Suite, 1 King Bed (Georgetown)
  • Victory Annexe Studio Suite
  • Victory Annexe Corner Suite

What’s around Eastern And Oriental Hotel, Penang

Landmarks

  • In Downtown George Town
  • KOMTAR nearby
  • Gurney Drive nearby
  • Swettenham Pier Cruise Terminal nearby
  • Penang Times Square nearby
  • Gleneagles Penang Medical Centre nearby
  • Gurney Plaza nearby
  • Penang Adventist Hospital nearby

Getting around

  • Penang (PEN-Penang Intl.) - 10.3 miles/16.6 km
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel is arranged over 16 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
Airport shuttle service is available on request from 7:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements. Guests booked in the Victory Annex Studio Suite and Victory Annexe Corner Suite check in at the Victory Annex Wing reception. Guests booked in all other room categories check in at the Heritage Wing reception. For more details, please contact the property using the number provided on the booking confirmation email.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM *

Parking

  • Free self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Spa treatment room(s)
  • Sauna
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 7535
  • Conference space size (meters) - 700
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1885
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
Sleep well
  • Premium bedding

Eastern And Oriental Hotel, Penang’s small print

Also known as

  • Eastern & Oriental Hotel
  • Eastern & Oriental Hotel Penang
  • Eastern Oriental Hotel Penang
  • Eastern Oriental George Town
  • Eastern Oriental Penang
  • Oriental Eastern
  • Eastern & Oriental Hotel Penang/George Town
  • Eastern And Oriental Hotel
  • Eastern Oriental Georgetown

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • A tax of MYR 13 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    Facilities, including fitness facilities, a sauna, a spa and a swimming pool, are accessible for an extra charge.

    Rollaway beds are available for MYR 150.00 per night

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of MYR 302.10 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Recent reviews

    Superb 9.2 From 1,481 reviews

    Eastern And Oriental Hotel, Penang
    Exceptional10.0
    Heritage style, Penang.
    Great old and new hotel, Colonial style. Heritage wing will be renovated soon, where we stayed. Hope that it stays "Heritage" style. Loved our visit!
    hans, us6 night romance trip
    Eastern And Oriental Hotel, Penang
    Exceptional10.0
    One of the best hotels ever
    This hotel was the most reasonably priced and was the largest of our trip. It included a balcony overlooking the ocean and a very large room and bath. Breakfast and happy hour were included. We had an early flight so they packed a breakfast of pastries, fruit and yogurt for us.
    Laurel, us2 night family trip
    Eastern And Oriental Hotel, Penang
    Exceptional10.0
    Great stay, amazing room!
    Susan, us4 night romance trip
    Eastern And Oriental Hotel, Penang
    Very Good8.0
    Five star except for service
    Excellent hotel for location, history and amenities. My only complaint is the lack of training on how to handle mistakes. I realize I am in SE Asia but when something bad happens to a guest, the hotel needs to take ownership and respond. I arranged a tour with the hotel in which the driver did not speak English, got into an accident on the way to the destination, and then abandoned us at the location. The hotel’s response was “here’s the company’s number if you want to talk to them” and “so sorry.” If you want to be a five star hotel, you need to lead with service.
    F, us3 night family trip
    Eastern And Oriental Hotel, Penang
    Very Good8.0
    Almost perfect...
    Beautiful colonial style hotel reminiscent of The Oriental Bangkok and The Raffles Singapore (also opened by the Sarkies brothers). Location is perfect and amenities are plentiful. Check-in process was very professional and smooth. My only complaint was how a tour problem was handled. We booked an SUV to the top of Penang Hill because the train was closed that week for service. The driver spoke no English, got into an accident on the way to the hill and stranded us at the top for almost an hour. Luckily I was able to connect to internet at the top and the hotel informed me that he was “at the top” which was not true. He was generating a side fare and driving someone else. The amount paid is 10 times the amount of the train. We were given no instructions on where to go - only “be here at this time.” We wasted an hour waiting for him, which could have been spent exploring. When I told the hotel, they told me to call the company. I advised that since the hotel provided me with the company, that they should handle it. Their response of handling it was “so sorry” and that was it. Hotels are often chosen by amenities and/or location, which this hotel has, but it is defined by service. Everything was handled well while we were there but it was obvious that some of the staff were not trained on how to handle problems. I still like the hotel but I’m just disappointed that they did not handle it better.
    F, us3 night family trip

    See all reviews

    Eastern And Oriental Hotel, Penang

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