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Cleopatra Palace Hotel

Photo gallery for Cleopatra Palace Hotel

Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, beach bar
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Cleopatra Palace Hotel

VIP Access

Cleopatra Palace Hotel

4.0 star property
Upscale beachfront resort with outdoor pool, near Playa de las Américas
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
The price is $161
Price available on 6/26/2023
Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free children's club
  • Fitness center
  • Sauna
  • Beach club on site
  • Children's pool
  • Beach bar
  • Pool bar
  • 24-hour room service
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Playa de las Américas - 10 min walk
  • Los Cristianos Beach - 15 min walk
  • Siam Park - 29 min walk
  • Las Vistas Beach - 1 min drive
  • Veronicas Strip - 4 min drive
  • Fañabe Beach - 8 min drive
  • El Duque Beach - 10 min drive
  • Golf Costa Adeje - 12 min drive
  • Golf del Sur Course - 15 min drive

Getting around

  • Tenerife South Airport (TFS) - 22 min drive
  • La Gomera (GMZ) - 113 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Hard Rock Cafe Tenerife - 1 min walk
  • Cafetaria Plaza - 3 min walk
  • La Barca Restaurant - 6 min walk
  • Bianco Ristorante - 2 min walk
  • Bier Pinte - 3 min walk
Map

About this property

Cleopatra Palace Hotel

At Cleopatra Palace Hotel, you can spend time at the beach sipping drinks, plus you'll be within a 10-minute drive of Siam Park and Fañabe Beach. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center and a sauna. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A free kid's club, a poolside bar, and a children's pool are other highlights at this upscale resort. Fellow travelers say great things about the helpful staff and breakfast.

Languages

English, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 431 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Beach club (surcharge)
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Scooter/moped rentals
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1996
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • Fitness center
  • An outdoor pool
  • Sauna
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Frequently asked questions

Does Cleopatra Palace Hotel offer free cancellation for a full refund?
Yes, Cleopatra Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cleopatra Palace Hotel?
As of Jun 7, 2023, prices found for a 1-night stay for 2 adults at Cleopatra Palace Hotel on Jun 26, 2023 start from $161, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cleopatra Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cleopatra Palace Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cleopatra Palace Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cleopatra Palace Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Cleopatra Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cleopatra Palace Hotel?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Cleopatra Palace Hotel and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a sauna and a fitness center.
Are there restaurants at or near Cleopatra Palace Hotel?
Yes, there's an onsite restaurant.
Does Cleopatra Palace Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Cleopatra Palace Hotel like?
Cleopatra Palace Hotel is a short 6-minute walk from Las Vistas Beach and 10 minutes' walk from Playa de las Américas. Travelers love the resort's prime location.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

4/10 Fair

No free drinkable water
Gintaras, 8-night family trip
Verified Hotels.com guest review

8/10 Very Good

Lovely property but would go for room upgrade next time and ask for a balcony with sun in afternoon as personally it was too cold to sit on. Would stay at this hotel again.
Angela, 7-night romance trip
Verified Expedia guest review

6/10 Good

Disappointing Service!!!! Rude Staff!!
Have stayed here many times and have always had a great! This time was going well but we all had problems with our key cards for our rooms!! At least once a day the card wouldn’t open our room door!?!? Very frustrating and always received a different reason at reception for the fault!!! At check in, we were offered a 2 hour late check out for both our rooms, which we agreed to! On the day of check out, we were out walking and Reception called and demanded we check out of one room as we only had late check out for one room!!! The staff on Reception Yolanda and Julia(?), were very unpleasant!! It really put a bad taste in our mouth and ruined what, until then had been a lovely holiday!!!
Gerard, 7-night trip with friends
Verified Hotels.com guest review

6/10 Good

Location fabulous but the rooms need upgrading. The restaurant staff were unfriendly and we were disappointed to learn that the indoor pool was closed fir renovations!
Verified Expedia guest review

8/10 Very Good

Class hotel
Excellent hotel and location, we could also use the Mediterranean hotel next door for free. I found the hotel grounds complex, easy to get lost and use the wrong lifts. Overall a class hotel
darren, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Further Update
So I thought I would update my review after 2 days. First of all, I was asked not to film people in the hotel, so I didn't, I always comply. I will say that Paula waa fantastic and a credit to the hotel. The passive aggressive response to my original review was not needed. I understand defending the hotel and its reviews, I get that, however, I will still maintain that the title upmarket hotel is a bit generous yes its beach front but some of the rooms and inded hotel need investment. That is a fair criticism in my view. Now, I booked the second night whilst waiting for my first room as I didnt wish to travel to another hotel before my flight home, so I didnt even see the room before my second night booking. If you did a mystery shop at the H10 Gran Tenerife that I stayed in the previous night, you will find, free wifi, coffee machines in every room and a beach front location all for less than your rate. So pleae take this as an honest review. There were some good points and staff were friendly, good location, but thats it.
Mark, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Not 5 Star, 3 at best
I have stayed in 4-5 star hotels worldwide, this hotel sadly failed on so many levels. I booked the room with a pool on balcony, so the 8 series rooms were an awful burgundy colour scheme, tired, cracked tiles, cobwebs on lamps and disappointing pool. Most top hotels provide a coffee making machines like Nespresso, but this one, even in the quality rooms just have a kettle, but the weird thing is that you have to phone room service for the coffee, milk or tea at a cost, so why a kettle? The room in the 8 series was so bad, a youth hostel would have been better. I was swapped to a 9 series room which was better but still not great. The TV is right near the balcony doors, 2 small comp water bottles and the pools are not heated but ok. This seems like a typical whinger who wants everything, but I very rarely complain, this justified it. To pay nigh on €500 Euros for two nights did not justify, in my opinion, the cost. The H10 chain, blows the Mare Nostrum chain out of the park.
Mark, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic location, fantastic hotel and nothing was too much trouble for the excellent staff. Will we be staying again ? You bet we will.
Spencer, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review