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1 room, 2 adults
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InterContinental San Juan, Carolina

4 stars4 stars
5961 Isla Verde AvenueCarolina00979Puerto Rico, 800-491-6126
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Excellent4.2 / 5
Beach
Beautiful beach
Pool
Great pool
Location
Great location
Value for money
Value for money could be better
730See all 730 Hotels.com reviews
From 2,579 reviewsTripAdvisor Traveller Rating

InterContinental San Juan, Carolina

Hotel Info: 866-539-8117

from $170
  • Deluxe Room
  • Superior Room, 2 Double Beds, View
  • Junior Suite City View
  • Superior Room, 1 King Bed, View
  • Superior Room
  • Deluxe Room, 1 King Bed, Garden View
  • Club Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, City View
  • Room, 1 King Bed, Ocean View
  • Deluxe Room, 2 Double Beds, Garden View
  • Club Intercontinental Pool View
  • Room, 2 Double Beds, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Minimum check-in age is 21

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

  • Extended parking

Other information

  • Smoke-free property

Also known as

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Parking height restrictions apply.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 19.62 percent of room rate

Optional extras

Early check-in can be arranged for an extra charge of USD 80

Late check-out can be arranged for an extra charge of USD 80

Self parking costs USD 20 per day with in/out privileges

Valet parking costs USD 25 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 27 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 7 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach towels
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Meeting rooms 15
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed size king
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Akua Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

Children under 16 years old are not allowed in the spa without adult supervision.

Dining

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Trattoria Italiana - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ciao Mediterranean - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Sauna
  • Spa tub
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

InterContinental San Juan, Carolina’s small print

Also known as

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Parking height restrictions apply.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 19.62 percent of room rate

Optional extras

Early check-in can be arranged for an extra charge of USD 80

Late check-out can be arranged for an extra charge of USD 80

Self parking costs USD 20 per day with in/out privileges

Valet parking costs USD 25 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 27 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 730 reviews

InterContinental San Juan, Carolina
Outstanding5.0 / 5
Outstanding place. Will be returning.
2 night romance trip
InterContinental San Juan, Carolina
Excellent4.0 / 5
Rusadventures
It's was great and clean and very relaxing but they were in middle on contractions and the sound of drilling every morning was not what I want to here. Really like club level
2 night family trip
InterContinental San Juan, Carolina
Excellent4.0 / 5
Best to pay the extra money for an Ocean view. The city view is not pretty at all.
1 night family trip
InterContinental San Juan, Carolina
Fair2.0 / 5
Will not Stay Again
This was our 2nd trip to PR and the 2nd time staying at this hotel. Overall the staff was friendly and the hotel clean, however there were numerous days in which the hotel room was not cleaned sufficiently. After spending time at the beach, there was sand and seaweed in our swimsuits. Trying to keep all of the debris in 1 area for easy cleanup, it was left by the cleaning staff the following day. There were also issues with cups not being clean and the water from the ice not being emptied or the liner replaced. The worst part was having someone else's cleaning bill added to my room bill. It was removed the day I brought the laundry down to the front desk, removed AGAIN at check out as it was added back, then had to be removed AFTER CHECKOUT because it was reapplied AGAIN. It took 2 phone calls and a conversation with the Accounting Mgr who had to "verify what I was telling her" before removing the charge for the 3rd time! Spending over $2k dollars and losing a customer over a $36 headache is not worth it from a business standpoint. I hope someone at the hotel evaluates this ridiculous situation.
5 night family trip
InterContinental San Juan, Carolina
Good3.0 / 5
Clean and nice pool - but someone call a plumber!
The good - Rooms were clean, nice pool and facilities outdoors for family The bad - Bathroom was literally falling apart. Sink faucet was detached from sink, and shower head was broken and produced a thin stream of water Also - no one wants to wear a plastic band on their wrist during their stay at a hotel. Need to figure out a better solution.
1 night family trip

See all reviews

InterContinental San Juan, Carolina

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