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InterContinental San Juan, Carolina

4 stars4 stars
5961 Isla Verde AvenueCarolina00979Puerto Rico, 800-491-6126
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Excellent4.2 / 5
Room is all right
Great location
Beautiful beach
Great pool
714See all 714 reviews
From 2,518 reviewsTripAdvisor Traveller Rating

InterContinental San Juan, Carolina

Hotel Info: 866-539-8117

from $159
  • Deluxe Room
  • Superior Room, 2 Double Beds, View
  • Junior Suite City View
  • Superior Room, 1 King Bed, View
  • Superior Room
  • Deluxe Room, 1 King Bed, Garden View
  • Club Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, City View
  • Room, 1 King Bed, Ocean View
  • Deluxe Room, 2 Double Beds, Garden View
  • Club Intercontinental Pool View
  • Room, 2 Double Beds, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 15 floors


  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Other information

  • Smoke-free property

In the hotel

Taking the kids?
  • Children's club (free)
Things to do
  • Beach sun loungers
  • Beach towels
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Working away
  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Meeting rooms 15
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed size king
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Akua Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

Children under 16 years old are not allowed in the spa without adult supervision.


On Site

  • Sauna
  • Spa tub
  • Playground on site


  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Recent reviews

Excellent 4.2 /5 from 714 reviews

InterContinental San Juan, Carolina
Excellent4.0 / 5
Best to pay the extra money for an Ocean view. The city view is not pretty at all.
1 night family trip
InterContinental San Juan, Carolina
Fair2.0 / 5
Will not Stay Again
This was our 2nd trip to PR and the 2nd time staying at this hotel. Overall the staff was friendly and the hotel clean, however there were numerous days in which the hotel room was not cleaned sufficiently. After spending time at the beach, there was sand and seaweed in our swimsuits. Trying to keep all of the debris in 1 area for easy cleanup, it was left by the cleaning staff the following day. There were also issues with cups not being clean and the water from the ice not being emptied or the liner replaced. The worst part was having someone else's cleaning bill added to my room bill. It was removed the day I brought the laundry down to the front desk, removed AGAIN at check out as it was added back, then had to be removed AFTER CHECKOUT because it was reapplied AGAIN. It took 2 phone calls and a conversation with the Accounting Mgr who had to "verify what I was telling her" before removing the charge for the 3rd time! Spending over $2k dollars and losing a customer over a $36 headache is not worth it from a business standpoint. I hope someone at the hotel evaluates this ridiculous situation.
5 night family trip
InterContinental San Juan, Carolina
Good3.0 / 5
Clean and nice pool - but someone call a plumber!
The good - Rooms were clean, nice pool and facilities outdoors for family The bad - Bathroom was literally falling apart. Sink faucet was detached from sink, and shower head was broken and produced a thin stream of water Also - no one wants to wear a plastic band on their wrist during their stay at a hotel. Need to figure out a better solution.
1 night family trip
InterContinental San Juan, Carolina
Outstanding5.0 / 5
Great hotel indeed!
Hotel staff was super friendly and helpful. Beach was beautiful! Local restaurants spectacular! Close to airport, 10 minute cab ride. If you want to go to San Juan take a taxi. Bus system is erratic.
3 night romance trip
InterContinental San Juan, Carolina
Outstanding5.0 / 5
Great and super hotel.
Amazing stay and hotel. GREAT staff specially valet parking, front desk, lobby and our house keeping lady Margarita were awesome.
5 night romance trip

See all reviews

InterContinental San Juan, Carolina

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