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1 room, 2 adults

The Whitehall Houston

4-star4 stars
1700 Smith St, Houston, TX, 77002, United States of America

4-star hotel with 2 restaurants, near Toyota Center
  • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Very nice stay from the very helpful and courteous staff to the room. Will stay again…May 8, 2021
  • There were full-size beds instead of queen beds the ice machine didn’t work he didn’t…May 7, 2021

The Whitehall Houston

from $179
  • Executive Room, 1 King Bed
  • Standard Room, 1 King Bed
  • Standard Room, 2 Double Beds
  • Executive Room, 2 Double Beds
  • Standard Room, 2 Double Beds, Accessible
  • Deluxe Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Standard Room

What’s around The Whitehall Houston

Landmarks

  • In Downtown Houston
  • Toyota Center - 17 min walk
  • Downtown Aquarium - 18 min walk
  • Discovery Green - 19 min walk
  • George R. Brown Convention Center - 23 min walk
  • Minute Maid Park - 31 min walk
  • Hobby Center for Performing Arts - 13 min walk
  • House of Blues Houston - 14 min walk

Getting around

  • George Bush Intercontinental Airport (IAH) - 24 min drive
  • Houston William Hobby Airport (HOU) - 19 min drive
  • Houston, TX (EFD-Ellington Field) - 24 min drive
  • Houston Station - 23 min walk
  • Downtown Transit Center Station - 7 min walk
  • Bell Station - 8 min walk
  • Main Street Square Station - 11 min walk
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 259 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs only)*

  • Up to 50 lbs

  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Onsite valet parking (USD 35 per night; includes in/out privileges)

Offsite

  • Free area shuttle within 1.0 mi

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Pool umbrellas
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Edgar's Hermano - This restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Part & Parcel - Onsite cocktail bar.

Buffalo Bayou Coffee - This coffee shop serves lunch only.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

The Whitehall Houston’s small print

Also known as

  • Crowne Plaza Hotel Houston Downtown
  • The Whitehall Houston Hotel
  • The Whitehall Houston Houston
  • The Whitehall Houston Hotel Houston
  • Whitehall Houston Hotel
  • Houston Downtown Crowne Plaza
  • Crowne Plaza Houston Downtown Hotel Houston
  • Whitehall Hotel Houston
  • Whitehall Houston

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Valet parking costs USD 35 per night with in/out privileges

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Whitehall Houston

  • Does The Whitehall Houston offer free cancellation for a full refund?
    Yes, The Whitehall Houston does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Whitehall Houston?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Whitehall Houston?
    Yes. Valet parking costs USD 35 per night.
  • Is there a pool at The Whitehall Houston?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Whitehall Houston?
    Yes, dogs are welcome, with a maximum weight of 50 lbs per pet. There's a charge of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Whitehall Houston?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near The Whitehall Houston?
    Yes, there are 2 onsite restaurants, featuring Tex-Mex cuisine. Nearby restaurants include District 7 grill (4-min walk), Gyu-Kaku Japanese BBQ (5-min walk), and Einstein Bros. Bagels (6-min walk).
  • What is there to do at The Whitehall Houston and nearby?
    The Whitehall Houston has 2 bars and an outdoor pool, as well as a 24-hour fitness center.

Recent reviews

Very Good 8.4 From 1,001 reviews

Exceptional 10.0
Love it
My stay was great The pool area was pretty cool
Brittney, us1 night family trip
Exceptional 10.0
It was great! Staff was professional and went out of thier way
Arthur, us1 night family trip
Exceptional 10.0
Good stay!
The elevator was pretty slow and parts of the hotel were extremely hot/stuffy (and we had to wear masks the entire time) but other than that it was an overall great stay! Highly recommend to anyone that wants to experience downtown Houston for a weekend.
Richard, us1 night family trip
Exceptional 10.0
Underneath the bed was full of dust. Also underneath the floor mats were full of dust.
Juan, us2 night business trip
Good 6.0
Okay stay
The room was really small and had a Oder to it and had to pay an extra $45 for parking
Lethaniel, us2 night trip
Exceptional 10.0
The best staff
I loved this hotel so much! All the staff was great from the Valet guys to the front counter ladies. I really appreciated them following up on my request to a top floor. I give this hotel a 10/10.
Mayra, us2 night family trip
Fair 4.0
Hotels.com unable to make customers happy
Being that this hotel was in the center of downtown, my expectations were really high. Hotel exterior and hotel lobby was beautiful and staff was really great. Up until my family and I got to our room, we were really bummed out how small the room was and had no idea how close we were going to be to the elevator. I requested another room but unfortunately they were booked so we tried to get past those issues. But as the night progressed, the entire night was so noisy, we constantly heard the elevator opening throughout the night, walls are very thin in that room, at one point I stood out waiting for the elevator while my wife and toddler were in the shower and can clearly hear every word they were saying and doing! I must to have been about 2 rooms down but literally felt as if they had the doors wide open. and also the constant "thump" we heard all night long. We were so confused where that noise was coming from. Not sure if it was construction being done or if it was coming from the elevator shaft. Maybe if we had gotten another room that was not so close to the elevator we could have had a different experience but unfortunately we got stuck with this. This is the second straight Hotel where we had a problem booking through hotels.com and I think after this they just lost a customer.
Eric, us1 night family trip
Exceptional 10.0
Had a great experience at the Whitehall with great customer service
Cedrick, us2 night trip with friends
Fair 4.0
Too noisy, there’s not enough privacy between rooms. I heard 4 alarms beginning at 5 am!! And you can easily hear when people is walking on the aísle. I think that for the price I can find a better place to stay
salvador, us1 night trip
Very Good 8.0
I enjoyed my stay. Except the walls are thin. Kids in the hall playing. Mybe put all family with small kids on one floor. Covid is going on so I could not get there full experience.
Ramona, us4 night business trip

The Whitehall Houston