The Whitehall Houston

Photo gallery for The Whitehall Houston

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Premium bedding, Tempur-Pedic beds, in-room safe, desk

Overview of The Whitehall Houston

VIP Access

The Whitehall Houston

4.0 star property
4-star hotel with outdoor pool, near Toyota Center

8.2/10 Very Good

1,005 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Air conditioning
The price is $179
Price available on 8/11/2022
Map
1700 Smith St, Houston, TX, 77002
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free area shuttle
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Limo/town car service
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Houston
  • Toyota Center - 14 min walk
  • Downtown Aquarium - 17 min walk
  • George R. Brown Convention Center - 22 min walk
  • Minute Maid Park - 26 min walk
  • Westheimer Rd - 4 min drive
  • Discovery Green - 6 min drive
  • Houston Natural Science Museum - 11 min drive
  • Rice University - 10 min drive
  • University of Houston - 11 min drive
  • MD Anderson Cancer Center - 15 min drive

Getting around

  • Houston William Hobby Airport (HOU) - 19 min drive
  • George Bush Intercontinental Airport (IAH) - 24 min drive
  • Houston, TX (EFD-Ellington Field) - 24 min drive
  • Houston Station - 23 min walk
  • Downtown Transit Center Station - 7 min walk
  • Bell Station - 8 min walk
  • Main Street Square Station - 11 min walk
  • Free area shuttle

About this property

The Whitehall Houston

The Whitehall Houston puts you within a 10-minute drive of Downtown Aquarium and Toyota Center. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a 24-hour fitness center, a fitness center, and a terrace. Fellow travelers say good things about the comfortable beds and helpful staff. The property is just a short walk to public transportation: Downtown Transit Center Station is 7 minutes and Bell Station is 8 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 259 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, up to 50 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 35 per night; includes in/out privileges)

Offsite

  • Free area shuttle within 1.0 mi

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Free local shuttle

What to do

  • Shopping
  • Discount at nearby fitness center

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Part & Parcel - Onsite cocktail bar. Open daily.
Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

Parking

  • Valet parking costs USD 35 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.7/10

Cleanliness

8.9/10

Staff & service

7.9/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Great place to stay!
Fantastic experience. Staff was very helpful and the hotel was super cute.
Barbara, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Would not recommend always read the fine print
We didn't know that we had to pay for parking at all till we did our research on it 35.00 a night plus paying over close to 600 to stay there is a bit ridiculous we didn't mind paying to stay for the 3 days but really paying for parking is ridiculous plus the guest there was loud and rude towards me I didn't appreciate that all I was doing was minding my business. Would not recommend this place to no one.
Casey, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Good could be great.
wifi didn't work either night i was there. shower could have been cleaner. lots of lime scale on the tile.
Carlos, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Odd
The woman that checked me in said my room number many times in an elevated tone almost as though to let another guest hear.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Norbert, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EUNICE, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great Service
There were a couple hiccups when checking in, but the staff was accommodating and very nice. The hotel itself was comfortable and I overall enjoyed my stay! Will come back again.
Angel, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Nice hotel and location. Guests can be rude
The hotel amenities, location, as well as guest services are great. The rooms and beds are comfortable. Other guests can be rude as a group of them took over the pool with open alcohol containers and spilled in the pool. They totally overrun my underage nephews out. Also a guest on our floor have a little dog they just let it bark and scratching the door all days and nights. Guest service desk tried to get a hold of them but get no response.
CASEY, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Very nice old hotel! The toilet tank overflowed when the valve popped out and flooded the bathroom floor but otherwise a nice stay
Stephanie, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

It was pretty standard stay. Loved the complimentary drinks and the staff was really nice and helpful!
2-night trip
Verified Hotels.com guest review