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All properties in Cancun, Quintana Roo, Mexico

Hotel NYX Cancun

3.5-star beachfront hotel with pool bar, near La Isla Shopping Mall

  • Free buffet breakfast, free WiFi, and free parking
From
$178

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 132
1 / 132Outdoor Pool
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, 77500, QROO, Mexico
7.4.Good.
  • This is our 4th stay at this hotel and it keeps getting better! Amazing suite overlooking…

    Feb 22, 2022

  • The property was very nice and clean and their staff was really friendly and…

    Nov 26, 2021

See all 999 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Shopping
Dining options
  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 196 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center

For families

  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • La Isla Shopping Mall - 8 min walk
  • Chac Mool Beach - 10 min walk
  • Forum Beach - 30 min walk
  • Cancun Convention Center - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Junior Suite
  • Superior Suite
  • Deluxe Room
  • Suite (Sunset)

What’s around

Landmarks

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • La Isla Shopping Mall - 8 min walk
  • Chac Mool Beach - 10 min walk
  • Forum Beach - 30 min walk
  • Cancun Convention Center - 34 min walk
  • Caracol Beach - 35 min walk
  • Tequila Museum - 10 min walk
  • Marlin Beach - 12 min walk
  • Isla Dorada - 13 min walk
  • Yamil Lu'um Archaeological Zone - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Airport shuttle (surcharge)
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

map
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Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 196 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Pool umbrellas
  • Fitness facilities
  • Spa services on site
  • Number of spa tubs - 1
  • Beach umbrellas
  • Beach towels
  • Billiards or pool table

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Deck - This restaurant specializes in international cuisine and serves lunch and dinner.

Bellavista - This restaurant serves breakfast only. Open daily.

Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MXN 3000 per stay

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 600 per vehicle (one-way, Maximum occupancy 4)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children up to age 12 costs MXN 600 (one-way)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a MXN 1900 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Cancun Hotel NYX
  • Cancun Avalon Grand Hotel
  • NYX Cancun
  • Hotel NYX Cancun Hotel
  • Hotel NYX Cancun Cancun
  • Hotel NYX Cancun Hotel Cancun
  • Hotel NYX Cancun
  • Hotel NYX Cancun Hotel
  • NYX Cancun Hotel
  • NYX Hotel
  • Hotel NYX
  • Avalon Grand Cancun Hotel Cancun
  • Avalon Grand Resort
  • Avalon Resort Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel NYX Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Pelicanos (8-min walk), Asiana (8-min walk), and Cambalache (9-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 600 per vehicle one-way.
  • No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Hotel NYX Cancun also has a fitness center and beach cabanas, as well as spa services.
7.4.Good.
  • 8.0.Very Good

    Loved our room (503) except- Our toilet leaked and we had a hot water leak that flooded our room. They were nice about it but when we went to leave early the next day for our flight we couldn't shower because they never turned the hot water back on in our room.

    Brian, 6 night romance trip, Oct 23, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The staff was amazing and the property was extremely clean. This was my 3rd trip to Cancun and I was a little concerned about staying at a smaller property than I had previously visited. Now having been there I would visit again without a doubt. The only downside that I have is that the restaurants close at 10:30pm, which is usually not a problem but after a day of excursions we were looking for some food a little later and had to order out. The lobby bar is open until midnight, but did not serve food. Other than one night of inconvenience, we had an amazing time and were impressed with the hotel.

    Jeffrey, 7 night romance trip, Oct 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was an amazing resort to go to. I would definitely go again! Especially to the Italian restaurant Chianti !

    Angie, 8 night trip with friends, Oct 8, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Muy buen y bonito hotel.

    Mayra, 3 night family trip, Oct 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Quiet and clean

    elias AUTO, 3 night family trip, Sep 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff, chill vibes, clean environment

    XIAOLEI, 4 night trip, Sep 25, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Disappointed

    We departed early because we were so uncomfortable in the hotel. We checked in late in the evening and the lobby noise was so bad we could barely hear a thing. Then our room didn’t have a king bed as booked (702). We were able to move the next day to a room with a king bed (832). But it was just as uncomfortable, and there was a lot of noise. Any noise near by could be heard easily. A lot of slamming doors. The water pressure in the shower is so poor you could barely rinse. Booked all inclusive & felt it was a waste if not in the mood for a lot of alcohol. Meals at pool restaurant were so-so at best. The fajita meat in the quesadilla during our first meal tasted so bad we couldn’t finish. The one breakfast we had was also average and the coffee was bad (not kept fresh/bitter/burned). We were booked for four nights and only stayed two.

    4 night trip, Aug 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My stay at Hotel NYX was great! Are establishment was in nice condition and the staff were extremely helpful and nice!

    phillip, 3 night trip, Jul 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    We had 4 rooms and all of the rooms were really nice. 3 had plumbing issues throughout the 5 nights we stayed. The reception desk and the woman who books the restaurant were not very pleasant however the rest of the staff were very nice. The poolside entertainment coordinators were excellent and the bartenders were great. The beach was nice as well. It was difficult to make reservations to the restaurants so do that early otherwise you will get stuck eating at the deck for dinner which is great for lunch but dinner was a little less desirable. Overall it was a good stay.

    5 night family trip, Jun 21, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Room were cleaned really well. The stuff was very nice. The food was good. Pool was a lil smaller and shallow. Overall, its a good place to chill.

    7 night trip with friends, Jun 12, 2021

    Verified Expedia guest review

See all 999 reviews