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3.5-star beachfront hotel with pool bar, near La Isla Shopping Mall
This is our 4th stay at this hotel and it keeps getting better! Amazing suite overlooking…
Feb 22, 2022
The property was very nice and clean and their staff was really friendly and…
Nov 26, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.
A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.
You'll be asked to pay the following charges by the property at check-in or check-out:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Enhanced food service safety measures are in place.
On-site PCR COVID-19 testing is available for a MXN 1900 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee; reservations are required for on-site testing.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and debit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
Loved our room (503) except- Our toilet leaked and we had a hot water leak that flooded our room. They were nice about it but when we went to leave early the next day for our flight we couldn't shower because they never turned the hot water back on in our room.
Brian, 6 night romance trip, Oct 23, 2021
Verified Expedia guest review
The staff was amazing and the property was extremely clean. This was my 3rd trip to Cancun and I was a little concerned about staying at a smaller property than I had previously visited. Now having been there I would visit again without a doubt. The only downside that I have is that the restaurants close at 10:30pm, which is usually not a problem but after a day of excursions we were looking for some food a little later and had to order out. The lobby bar is open until midnight, but did not serve food. Other than one night of inconvenience, we had an amazing time and were impressed with the hotel.
Jeffrey, 7 night romance trip, Oct 23, 2021
Verified Expedia guest review
It was an amazing resort to go to. I would definitely go again! Especially to the Italian restaurant Chianti !
Angie, 8 night trip with friends, Oct 8, 2021
Verified Expedia guest review
Muy buen y bonito hotel.
Mayra, 3 night family trip, Oct 4, 2021
Verified Expedia guest review
Quiet and clean
elias AUTO, 3 night family trip, Sep 30, 2021
Verified Expedia guest review
Friendly staff, chill vibes, clean environment
XIAOLEI, 4 night trip, Sep 25, 2021
Verified Expedia guest review
We departed early because we were so uncomfortable in the hotel. We checked in late in the evening and the lobby noise was so bad we could barely hear a thing. Then our room didn’t have a king bed as booked (702). We were able to move the next day to a room with a king bed (832). But it was just as uncomfortable, and there was a lot of noise. Any noise near by could be heard easily. A lot of slamming doors. The water pressure in the shower is so poor you could barely rinse. Booked all inclusive & felt it was a waste if not in the mood for a lot of alcohol. Meals at pool restaurant were so-so at best. The fajita meat in the quesadilla during our first meal tasted so bad we couldn’t finish. The one breakfast we had was also average and the coffee was bad (not kept fresh/bitter/burned). We were booked for four nights and only stayed two.
4 night trip, Aug 14, 2021
Verified Hotels.com guest review
My stay at Hotel NYX was great! Are establishment was in nice condition and the staff were extremely helpful and nice!
phillip, 3 night trip, Jul 30, 2021
Verified Hotels.com guest review
We had 4 rooms and all of the rooms were really nice. 3 had plumbing issues throughout the 5 nights we stayed. The reception desk and the woman who books the restaurant were not very pleasant however the rest of the staff were very nice. The poolside entertainment coordinators were excellent and the bartenders were great. The beach was nice as well. It was difficult to make reservations to the restaurants so do that early otherwise you will get stuck eating at the deck for dinner which is great for lunch but dinner was a little less desirable. Overall it was a good stay.
5 night family trip, Jun 21, 2021
Verified Expedia guest review
Room were cleaned really well. The stuff was very nice. The food was good. Pool was a lil smaller and shallow. Overall, its a good place to chill.
7 night trip with friends, Jun 12, 2021
Verified Expedia guest review