Hotel Carlton Lyon - MGallery Hotel Collection

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View from room
Minibar, in-room safe, desk, blackout drapes
View from room
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Overview of Hotel Carlton Lyon - MGallery Hotel Collection

UNESCO Sustainable Travel Pledge

Hotel Carlton Lyon - MGallery Hotel Collection

4.0 star property
Luxury hotel with spa, near Bellecour Square

9.2/10 Superb

934 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is $140
Price available on 8/22/2022
Map
4 Rue De Jussieu, Lyon, Rhone, 69002
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Breakfast available
  • Valet parking
  • Bar/lounge
  • 24-hour room service
  • Babysitting
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Laundry service
For families
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Lyon City Centre
  • Bellecour Square - 10 min walk
  • Lyon National Opera - 11 min walk
  • Massif Central - 1 min drive
  • Museum of Fine Arts of Lyon - 6 min drive
  • Hôtel de Ville de Lyon - 6 min drive
  • Tete d'Or Park - 9 min drive
  • Basilica of Notre-Dame de Fourvière - 13 min drive
  • Lyon Confluence Shopping Center - 11 min drive
  • Jean Moulin University - 5 min drive
  • Lyon Aquarium - 5 min drive

Getting around

  • Saint-Exupery Airport (LYS) - 33 min drive
  • Saint-Etienne (EBU-Saint-Etienne - Loire Intl.) - 56 min drive
  • Lyon Saint Paul Station - 15 min walk
  • Lyon Perrache Station - 21 min walk
  • Lyon (XYD-Part-Dieu SNCF Train Station) - 24 min walk
  • Cordeliers Bourse Station - 4 min walk
  • Bellecour Station - 6 min walk
  • Liberte Tram Stop - 8 min walk

About this property

Hotel Carlton Lyon - MGallery Hotel Collection

At Hotel Carlton Lyon - MGallery Hotel Collection, you'll be within a 10-minute drive of Bellecour Square and Confluence Museum. Guests can visit the spa to be pampered with massages, facials, or body scrubs. This luxurious hotel is also 0.6 mi (0.9 km) from Lyon National Opera. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Cordeliers Bourse Station is 4 minutes and Bellecour Station is 6 minutes.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (EUR 29.00 per night)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Full-service spa

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Grab bar near toilet
  • Well-lit path to entrance

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA CODAGE. Services include facials, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of EUR 26 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 30.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

  • Valet parking costs EUR 29.00 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 18 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 7 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Carlton Lyon MGallery Collection
Carlton MGallery Collection
Hotel Carlton Lyon MGallery Sofitel
Hôtel Carlton MGallery Collection
Hotel Carlton MGallery Sofitel
Carlton Lyon MGallery Sofitel
Carlton MGallery Sofitel
Hotel Carlton Lyon MGallery By Sofitel
Hotel Carlton Lyon - MGallery Hotel Collection Lyon
Hotel Carlton Lyon - MGallery Hotel Collection Hotel
Hotel Carlton Lyon - MGallery Hotel Collection Hotel Lyon

Frequently asked questions

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Kristin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One night in Lyon, consirge went
Robert, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Staff were generally excellent
I was so pleased with the staff at the Hotel Carlton Lyon--especially Sebastien, who worked on week-day evenings. He would draw maps for me and get to where I needed to go. In general, staff were great--with the exception of one missing wake-up call on Saturday morning and the absence of a taxi booking for the airport on Saturday evening. It is wise that I checked on Sunday morning to be sure that a taxi would be available from their private taxi service.
Gayle, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

overall
I rate hotels based on location, noise and breakfast. In this situation the Hotel was more of a 5 by default than actual excellence. The location was a few minutes walk from most of what you want to see and many quality restaurants. It has double windows and is super quiet. The breakfast was good, nothing great. The front desk is nice but some are too young to answer questions is a solid way. I found myself re-checking things they told me.
steven, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The shower is impossible to use
I do not think this is a 5 star hotel. The shower is IMPOSSIBLE to use without it having spray water everywhere, just stepping in is a 3 foot step up and very dangerous. There is no USB outlet to charge your phone. The dinner menu closes at 10pm. We ordered food before 10pm and there were not hot items available at this time.
Edward, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel in ideal central location. Very clean with a good breakfast and very helpful and pleasant staff.
John, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Terry, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very helpful front desk
James, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

James, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nice stay, but service needs attention.
We have stayed at the Carlton many times and it seems the service gets worse every time. we booked a room for three (2 adults and a child) and the third bed was not set up. I do understand this, but not having to ask three times. We also had to ask three times for extra towel's, cup glass etc. It just seems that the staff don't care anymore (with the notable exception of the valet parking person who was excellent). Also nobody offered to help with luggage either in or out of the hotel, and for the second time in a row we got an accessible room, even though none of us are handicapped. Seems a bit odd. The hotel needs to lift it's game.
Michael, 1-night family trip
Verified Hotels.com guest review