2/10 Poor
Sep 20, 2023
Worst staying ever . Terrible customer service
Ricardo
Ricardo, 1-night business trip
Verified Hotels.com guest review
Grand Fiesta Americana Chapultepec
Luxury hotel with spa, near Paseo de la Reforma
VIP Access
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Grand Fiesta Americana Chapultepec
Photo gallery for Grand Fiesta Americana Chapultepec
Overview of Grand Fiesta Americana Chapultepec
9.2 out of 10 Superb
9.2/10 Superb
Property highlights
- Spa
- Parking available
- Free WiFi
- Restaurant
- Connecting rooms available
- Air conditioning
The price is $166
Price available on 9/24/2023
Mariano Escobedo Av. #756 Col. Anzures, Mexico City, CDMX, 11590
Main amenities
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Breakfast available
- 24-hour health club
- Sauna
- Steam room
- Valet parking
- Spa tub
- 24-hour room service
- Massage/treatment rooms
- Conference center
For families
- Children stay free
- Free cribs/infant beds
- Connecting/adjoining rooms available
- Premium TV channels
- Daily housekeeping
- Laundry facilities
Room options
View all photos for Grand Club 2 Double, Park View
Grand Club 2 Double, Park View
View all photos for Grand Club, 1 King Park View
Grand Club, 1 King Park View
View all photos for Deluxe Double Room, 2 Double Beds, Park View
Deluxe Double Room, 2 Double Beds, Park View
View all photos for Deluxe Double Room, 2 Double Beds
Deluxe Double Room, 2 Double Beds
View all photos for Deluxe Room, 1 King Bed, Park View
Deluxe Room, 1 King Bed, Park View
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
View all photos for Junior Suite, 1 King Bed, Park View
Junior Suite, 1 King Bed, Park View
View all photos for Grand Club King
Grand Club King
View all photos for Grand Club, 2 Doubles
Grand Club, 2 Doubles
About this area
What's nearby
- In Reforma
- Paseo de la Reforma - 3 min walk
- Chapultepec Park - 7 min walk
- Parque Zoologico de Chapultepec - 14 min walk
- The Angel of Independence Monument - 16 min walk
- U.S. Embassy - 18 min walk
- Auditorio Nacional - 24 min walk
- Monument to the Revolution - 37 min walk
- National Museum of Anthropology - 2 min drive
- Chapultepec Castle - 3 min drive
- Reforma 222 - 3 min drive
Getting around
Restaurants
- Los Panchos - 2 min walk
- Sodome - 2 min walk
- Wyndham Garden - 1 min walk
- Las Hijas de la Tostada - Anzures - 1 min walk
- Central de Pizzas - 4 min walk
About this property
Grand Fiesta Americana Chapultepec
Languages
English, French, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
At a glance
Hotel size
- 203 rooms
- Arranged over 20 floors
Arriving/Leaving
- Check-in time from 3:00 PM - anytime
- Express check-out available
- Minimum check-in age: 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Onsite valet parking (MXN 150 per night)
- Wheelchair-accessible parking on site
- Electric vehicle charging point on site
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–noon
- Restaurant
- Bar/lounge
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children stay free (see details)
- Children's menu
Working away
- Business center
- Meeting room
- Computer station
- Conference center
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
Facilities
- 1 building/tower
- Built in 2001
- Safe-deposit box at front desk
- Television in common areas
- 24-hour health club
- Bicycle parking
- Full-service spa
- Spa tub
- Sauna
- Massage/treatment rooms
- Steam room
- At least 80% of food locally-sourced
- Vegan dining options
- Vegetarian dining options
- Annual offsets purchased for at least 10% of carbon footprint
- Locally-owned & organized tours & activities
- Local culture & ecosystem education
- 100% renewable energy
- Double-glazed windows
- At least 80% lighting from LEDs
- Comprehensive recycling policy
- Reusable cups only
- Reusable tableware only
- Banquet hall
Accessibility
- Braille/raised signage
- Elevator
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair accessible
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Low-height counter/sink
- Grab bar near toilet
Room amenities
Be entertained
- 42-inch LCD TV
- Premium cable channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Free crib/infant bed
- Free rollaway/extra bed
Freshen up
- Shower only
- Designer toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi and wired Internet
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Recycling
- Water-efficient showers only
- Water-efficient toilets only
Special features
Spa
Spa 19th has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. Guests under 18 years old are not allowed in the spa.
Dining
Azur - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately MXN 370 for adults and MXN 280 for children
Parking
- Valet parking costs MXN 150 per night
Pool, spa, & gym (if applicable)
- Guests under 18 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Fiesta Americana Chapultepec
Fiesta Americana Grand Chapultepec
Fiesta Americana Grand Chapultepec Hotel
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Grand Chapultepec Mexico City
Fiesta Grand Chapultepec
Grand Chapultepec
Grand Chapultepec Fiesta Americana
Grand Fiesta Americana Chapultepec
Grand Fiesta Americana Chapultepec Hotel Mexico City
Grand Fiesta Americana Chapultepec Hotel
Grand Fiesta Americana Chapultepec Mexico City
Fiesta Americana Chapultepec
Grand Fiesta Americana Chapultepec Hotel
Grand Fiesta Americana Chapultepec Mexico City
Grand Fiesta Americana Chapultepec Hotel Mexico City
Frequently asked questions
Reviews
9.2
Superb
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 5, 2023
Fun Trip to Mexico City!
Blanca
Blanca, 3-night trip
Verified Hotels.com guest review