All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Allegro Playacar Resort - All Inclusive, Playa del Carmen

3.5 stars
Lote Hotelero No. 7Playa del CarmenQROO77710Mexico, ‏800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.7 / 5
Location
Great location
Food
Delicious food
Comfort
Uncomfortable
Wellness Area
Poor wellness & sports facilities
190See all 190 Hotels.com reviews
From 4,071 reviewsTripAdvisor Traveller Rating

Allegro Playacar Resort - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $185
  • Superior Room
  • Premium Room

At a glance

Key facts

Hotel size

  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
  • Express check-in/out
Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport drop off *

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro Playacar Resort All Inclusive
  • Allegro Playacar Playa del Carmen
  • Allegro All Inclusive
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 546 per person

WiFi is available in guestrooms for MXN 10 USD per day (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 4 restaurants
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Spa services on site
  • Marina on site
  • Swim-up bar
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 38
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Dining

The Buffet - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner.

The Italian - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

The Mexican - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Recreation

On Site

  • Marina on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Allegro Playacar Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro Playacar Resort All Inclusive
  • Allegro Playacar Playa del Carmen
  • Allegro All Inclusive
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 546 per person

WiFi is available in guestrooms for MXN 10 USD per day (rates may vary)

WiFi is available in public areas for MXN 180 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 190 reviews

Allegro Playacar Resort - All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Charming thatched huts, good food, beautiful beach
My friend and I went on a spur of the moment vacation to Playa Del Carmen, and stayed at the Occidental Allegro Playacar. The complex is in a gated community, and it is a charming place. Be forewarned, the rooms are small, but comfortable. Each room has a patio/balcony with a table and two chairs and a hammock. The hammock was my favorite place! The beach is gorgeous, and large. The staff is friendly, and there are activities to attend throughout the day, such as water aerobics, karaoke, and an amazing Michael Jackson show. We originally were surprised by how small the room was, but you will likely not spend much time in your room. The food was very good, with the same items for breakfast and lunch, but a rotating schedule for dinner. The Italian restaurant was amazing! The staff were polite and attentive, and made the vacation memorable.
3 night trip with friends
Allegro Playacar Resort - All Inclusive, Playa del Carmen
Good3.0 / 5
Mixed Bag
Overall we had a good little vacation and enjoyed the hotel but it was lacking in several ways. 1.) My son was ELECTROCUTED!!! by exposed wires at a water fountain and when I told the management, neither the front desk nor the customer service manager bothered to apologize or try to make any amends. They both just looked shocked and said Oh! I later went back to see if it had been fixed and the solution was to pull up some grass and cover the wires... Dangerous. 2.) The day before we were leaving (so we had 2 days and 1 night left) the housekeeping took the pillow cases off of the oversized pillows in the room and the duvet cover and just stacked them on top of the dresser. I spoke to housekeeping and management to get replaced and they just said they did not have enough to replace and it was hot so why did I need them anyway? Well because I would rather lay on a soft comforter during the day and night instead of a scratchy polyester blanket and because I was using the pillows? 3.) Did not need AC much but could tell that would not be effective if in hot season. Low power AC and nice tall Palapa roof.
4 night family trip
Allegro Playacar Resort - All Inclusive, Playa del Carmen
Excellent4.0 / 5
Great Hotel and Stay- Just please turn on the AC!
Overall great hotel. We were looking for a laid-back and social atmosphere, and we found it. Food and drink options for the all-inclusive were above average and fairly good overall. Bartenders and waiters were friendly and professional. Beach was not too crowded, nice, and clean. Negatives are that wi-fi was not included ($10/day). Also, the rooms were very hot as the air conditioning was underpowered and they use a sensor shutoff system to save electricity costs-just too hot most of the year for the efficiency unit to work and still provide guest comfort. We, as well as multiple other guests, found it difficult to sleep on hotter nights, because of the high temperature of the room.
5 night romance trip

See all reviews

Allegro Playacar Resort - All Inclusive, Playa del Carmen

Is the description of this hotel not correct? Tell us