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Allegro Playacar - All Inclusive, Playa del Carmen

3.5 stars3.5 stars
Lote Hotelero No. 7Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.6 / 5
Location
Great location
Service
Fantastic service
Food
Delicious food
Comfort
More comfort would be nice
189See all 189 Hotels.com reviews
From 4,567 reviewsTripAdvisor Traveller Rating

Allegro Playacar - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $125
  • Superior Room
  • Premium Room

At a glance

Key facts

Hotel size

  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details. Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Transfers

  • Airport drop off (available 24 hours) *

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro Playacar Resort All Inclusive
  • Allegro Playacar Playa del Carmen
  • Allegro Playacar All Inclusive Playa del Carmen
  • Allegro All Inclusive
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MXN 20 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 550 per person

WiFi is available in guestrooms for MXN 10 USD per day (rates may vary)

WiFi is available in public areas for MXN 220 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 5 restaurants
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis court
  • Spa services on site
  • Marina on site
  • Swim-up bar
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 38
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All meals, snacks, and local beverages included

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Dining

The Mexican - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

The Italian - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

The Oriental - Onsite restaurant.

The Buffet - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Marina on site
  • Outdoor tennis court
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Allegro Playacar - All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Allegro Playacar
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playacar Resort All Inclusive Playa del Carmen
  • Allegro Playacar Resort All Inclusive
  • Allegro Playacar Playa del Carmen
  • Allegro Playacar All Inclusive Playa del Carmen
  • Allegro All Inclusive
  • Allegro Playacar
  • Allegro Playacar All Inclusive
  • Playacar Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MXN 20 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 550 per person

WiFi is available in guestrooms for MXN 10 USD per day (rates may vary)

WiFi is available in public areas for MXN 220 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 189 reviews

Allegro Playacar - All Inclusive, Playa del Carmen
Excellent4.0 / 5
Book it!!
Amazing! Food was good but needs a little more diversity at the buffets. But the drinks were great.. 24 hour bar after 1 am is only beer on tap. Loved the service they were very nice and assisted us with the noisy guest behind our room which were removed. Beach view was beautiful. I felt safe in the area we were in. Def recommended
3 night trip
Allegro Playacar - All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Smaller resort...best beach! Awesome staff!
Nicest white sand beach. Smaller clean resort, awesome staff! Love the fact did not have to walk too far from room to pool or beach. Buffet like many other resorts. Top shelf liqours.
5 night romance trip
Allegro Playacar - All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great hotel and not overcrowded like neighbors
Thank you very much Yvonne for let us to check in early and being so welcome! Service is great and I have no idea why the hotel doesnt get great revews. Service is great, food is great and location is amazing
1 night trip with friends
Allegro Playacar - All Inclusive, Playa del Carmen
Good3.0 / 5
I was relocated to another resort, terrible
I was scheduled to stay at a smaller Barceló resort. Upon arrival, I was told that we were being relocated to a much larger Barceló resort (I was actually told that the rooms were being renovated. Really in November with a 93% occupancy rate?) We were taken to a huge Barceló resort 30 minutes South. It was a circus, I don't like "amusement park resorts". It was nothing we enjoyed, my wife was so upset that she left within 3 days. I tried to explain to the general manager, but he was too busy to listen to a guest. I was placated with 4 chocolate covered strawberries from the buffet and a bottle of house champagne. It was my wife's birthday and a complete disaster. The arrogance of Barceló, switching existing reservations shows what they think of their customers. I loved the staff, well trained and caring. But, it was a complete waste of my money and vacation time.
3 night family trip
Allegro Playacar - All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Charming thatched huts, good food, beautiful beach
My friend and I went on a spur of the moment vacation to Playa Del Carmen, and stayed at the Occidental Allegro Playacar. The complex is in a gated community, and it is a charming place. Be forewarned, the rooms are small, but comfortable. Each room has a patio/balcony with a table and two chairs and a hammock. The hammock was my favorite place! The beach is gorgeous, and large. The staff is friendly, and there are activities to attend throughout the day, such as water aerobics, karaoke, and an amazing Michael Jackson show. We originally were surprised by how small the room was, but you will likely not spend much time in your room. The food was very good, with the same items for breakfast and lunch, but a rotating schedule for dinner. The Italian restaurant was amazing! The staff were polite and attentive, and made the vacation memorable.
3 night trip with friends

See all reviews

Allegro Playacar - All Inclusive, Playa del Carmen

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