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Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya

4.5 stars
Lote Hotelero No 6 DesarolloPlaya del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.5 / 5
Beach
Beautiful beach
Service
Fantastic service
Food
Delicious food
Breakfast
Breakfast is average
322See all 322 Hotels.com reviews
From 3,512 reviewsTripAdvisor Traveller Rating

Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya

Hotel Info: 866-539-8117

from $225
  • Luxury Room (with Jetted tub)
  • Royal Relaxation
  • Royally Luxurious
  • Royal Romance
  • Royal Memories
  • Luxury Room, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is Noon
Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Hideaway Playacar
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Playacar Hideaway
  • Royal Hideaway Playacar All Inclusive Adults
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Free breakfast
  • 6 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Number of outdoor pools - 6
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Tennis on site
  • Spa tub
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1998
  • Elevator/lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite entertainment and activities

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.

Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya’s small print

Also known as

  • Hideaway Playacar
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Playacar Hideaway
  • Royal Hideaway Playacar All Inclusive Adults
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 322 reviews

Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya
Outstanding5.0 / 5
Amazing time!
We had an awesome time! They pamper you and feed you the most delicious food! I have to be gluten free and they looked after me so well. Quiet, peaceful resort. Beautiful beach and beautiful pool.
7 night romance trip
Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya
Excellent4.0 / 5
The breakfast was terrible
2 night trip
Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya
Excellent4.0 / 5
Good but could easily be excellent.............
From the moment we arrived the service was outstanding. The room was perfect the food was way above expectation and the service staff was superb. Although I read other reviews showing this was not a party property which we were perfectly fine with but never expected to be in bed every night by 11pm The property has 3 bars. On New Years Eve all of them were closed by 11pm. The only place you could get a drink was inside of the dinner theatre. Yes they had a dinner show which I would say the majority of guest attended (which we did for about the first 15min and left because it was so bad).At 12:15am everything was done. The consensus by everyone the next day by the pool was the show was terrible and dinner was served extremely later than what guest had been told and the tables were cramped. New Years Day they had a live band at the main bar which was terrific and the place was packed. Once again at 11pm sharp the band began to pack up to the disappointment of all the guests there include the group in there 70's sitting behind us who shouted "Keep playing, We don't want to got to bed yet". At that point I approached the Activities Director and told him I would pay to have the band keep playing that everyone was having such a good time. I offered $100usd and he agreed to pay $100. He took my $100 and had the band played until 12:30am. Not one person left and the dance floor was packed.
4 night romance trip
Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya
Outstanding5.0 / 5
1/3 of my vacation is nice and enjoyable
The Royal Hideaway Playacar is very small and butifilul resort; location is closed to the airport, very relaxing. Hotel service was excellent, room service 24h, very clean room. We enjoy their very delicious food, beach view, inside shopping. Unfortunately, we can not enjoy the shopping, culture, museum or any other places because of the whether conditions, it was pouring rain for 4 days and nights; beach was full of seaweeds, the swimming pools was dirty and cold.
6 night romance trip
Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya
Good3.0 / 5
If you need AC to be comfortable - keep looking!
We switched rooms 3 times because 1st room smelled moldy, second room the AC never got it below 80 degrees, then after using a fan all night (and no cuddling because it was that hot) we got moved to a suite. It smelled moldy in the bottom, (it was pretty) but again HOT upstairs where the bed was. We again got a fan and kept all windows and doors closed to keep light out trying to cool it down. Scratchy sheets didn't help. Annoying to not have a buffet or something open 24 hours. Do you always feel like dressing for dinner? (not than many people did anyhow!) dinner reservations tended to be really late. Again, they NEED something that is always available. Restaurants were empty so why the staggered reservations? They were also too hot. Room service for breakfast was slow to arrive and inedible. Room service otherwise was not bad not good. Again slow and half the time you called they wouldn't answer. We expected a 5 star clientele-and some were,but there were many who needed some dental work and tattoo removal and manners :) SO, after all that...the pool is in need of repair, and if you're a blonde, it will turn your hair green. It did mine :( the beach is lovely. The staff really tried and we tipped them well. Seems like it needs an overhaul, better management, and, they are cutting corners in every which way. Either change, or lower the price.
4 night romance trip

See all reviews

Royal Hideaway Playacar Resort All Inclusive - Adults only, Riviera Maya

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