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Riu Playacar All Inclusive, Playa del Carmen

3.5 stars
Avenida Xaman Ha Manzana LotePlaya del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.1 / 5
Beach
Beautiful beach
Breakfast
Tasty breakfast
Food
Delicious food
Vibe
Awesome vibe
133See all 133 Hotels.com reviews
From 4,308 reviewsTripAdvisor Traveller Rating

Riu Playacar All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $122
  • Junior Suite Mexico
  • Standard Latam
  • Standard
  • Standard ROH
  • Habitacion Doble Mexico
  • Habitacion Doble Sin Balcon Mexico
  • Standard Europe
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 386 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Playacar Riu
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 190 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 4 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Poolside bar
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Health club
  • Spa treatment room(s)
  • Sauna
  • Swim-up bar
  • Free use of nearby fitness center
  • Pool umbrellas
Services
  • 24-hour front desk
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 22-inch TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Dining

El Porche - This restaurant serves breakfast and lunch.

Recreation

On Site

  • Health club
  • Sauna
  • Fitness classes on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Riu Playacar All Inclusive, Playa del Carmen’s small print

Also known as

  • Playacar Riu
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 190 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 133 reviews

Riu Playacar All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Excellent hotel, great food, best staff around!
This is a fantastic hotel which has recently been renovated. Everything is top notch, clean and new. The service is beyond excellent and every employee works hard to ensure guests have a great time. Will definitely be returning!
7 night family trip
Riu Playacar All Inclusive, Playa del Carmen
Outstanding5.0 / 5
FANTASTIC FAMILY GETAWAY
I had absolutely NO complaints about our stay. wonderful location, safe area, very helpful staff, and first class service. If you don't like the food and complain about it, please check out the other restaurants on the property. If you STILL can't be satisfied, then I would kindly suggest that you stay home and cook your own meals. Yes, there were some dishes I didn't care for, but I was able to find others that satisfied my hunger. please, keep an open mind and be willing to try new things. Tips: If you want a quiet room, ask for buildings 6 or 7. There are NO elevators, so be sure to ask for a ground floor if you are unable to climb three flights of stairs. Pack lightly!!!! All you really need is a swimsuit, a cover up, casual clothing, sandals, sunscreen and a laid back attitude!! I only hope you have at least HALF the fun we had. If so, then you will have the BEST.VACATION.EVER!!!!!
4 night family trip
Riu Playacar All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Delicious food
Very relaxing for family stay.
3 night family trip
Riu Playacar All Inclusive, Playa del Carmen
Excellent4.0 / 5
Better than average
We love to travel to all-inclusive resorts and have stayed at several hotels in different countries. I would rate this hotel slightly above average, however, I would not return. The location is EXCELLENT and the beach is beautiful. My biggest complaint is the quality of the rooms. We booked four rooms for a family vacation. Two of the four had leaks (MAJOR leaks at that) and one room had a shower that backed up. This hotel is scheduled to be remodeled and I hope it is not just the cosmetics. It actually needs to be gutted and the major problems need to be fixed. I will say, the hotel staff was fantastic and tried to ensure that we were comfortable despite the room conditions. The cleaning staff did an excellent job. Our rooms were cleaned top to bottom each day. Overall, you cannot beat the price. If you are looking for a decent hotel that is offers friendly service and a great location, this is your spot.
7 night family trip

See all reviews

Riu Playacar All Inclusive, Playa del Carmen

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