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Hilton Charlotte University Place

Photo gallery for Hilton Charlotte University Place

Exterior
Exterior
Seasonal outdoor pool, open 6 AM to 11 PM, sun loungers
Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk
Restaurant

Overview of Hilton Charlotte University Place

Hilton Charlotte University Place

3.5 star property
Lakefront hotel with restaurant, connected to a shopping center, near University of North Carolina at Charlotte
8.4 out of 10 Very Good
8.4/10 Very Good

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The price is $118
Price available on 6/18/2023
Map
8629 J M Keynes Dr, Charlotte, NC, 28262
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • Free area shuttle
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 17 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Laundry facilities

Room options

About this area

What's nearby

  • In University Place
  • University of North Carolina at Charlotte - 14 min walk
  • PNC Music Pavillion - 7 min drive
  • Charlotte Motor Speedway - 7 min drive
  • Concord Mills - 7 min drive
  • Great Wolf Lodge Water Park - 11 min drive
  • Northlake Mall - 10 min drive
  • Fillmore Charlotte - 12 min drive
  • Bank of America Stadium - 12 min drive
  • Spectrum Center - 13 min drive
  • Queen City Quarter - 13 min drive

Getting around

  • Concord, NC (USA-Concord Regional) - 10 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 18 min drive
  • Charlotte Station - 16 min drive
  • Kannapolis Station - 21 min drive
  • JW Clay Boulevard /UNC Charlotte Station - 10 min walk
  • McCullough Station - 12 min walk
  • UNC Charlotte - Main Station - 27 min walk
  • Free area shuttle

Restaurants

  • Chick-Fil-A - 4 min walk
  • McDonald's - 5 min walk
  • Taco Bell - 6 min walk
  • Cava - 6 min walk
  • Panera Bread - 12 min walk
Map

About this property

Hilton Charlotte University Place

When you stay at Hilton Charlotte University Place, you'll be within a 10-minute drive of University of North Carolina at Charlotte and Charlotte Motor Speedway. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. A seasonal outdoor pool and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and breakfast get good marks from fellow travelers. The property is just a short walk to public transportation: JW Clay Boulevard /UNC Charlotte Station is 10 minutes and McCullough Station is 12 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 393 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Offsite

  • Free area shuttle within 5 miles

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Snack bar/deli

Traveling with children

  • Free local shuttle
  • Grocery/convenience store

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business center
  • 17 meeting rooms
  • Computer station
  • Conference space (20000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 1987
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 19.00 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 11 PM
  • The seasonal pool is open from May to September
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hilton Charlotte University Place
Hilton Hotel Charlotte University Place
Charlotte Hilton
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Hilton Charlotte University Place Hotel
Hilton Charlotte University
Hilton Charlotte University Place Hotel
Hilton Charlotte University Place Charlotte
Hilton Charlotte University Place Hotel Charlotte

Frequently asked questions

Does Hilton Charlotte University Place offer free cancellation for a full refund?
Yes, Hilton Charlotte University Place does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Charlotte University Place?
As of Jun 10, 2023, prices found for a 1-night stay for 2 adults at Hilton Charlotte University Place on Jun 18, 2023 start from $118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hilton Charlotte University Place?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hilton Charlotte University Place?
Yes, there's a seasonal outdoor pool. Guests have pool access from 6 AM to 11 PM.
Are pets allowed at Hilton Charlotte University Place?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Charlotte University Place?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Hilton Charlotte University Place?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hilton Charlotte University Place and nearby?
Hilton Charlotte University Place has a seasonal outdoor pool and a 24-hour fitness center.
Are there restaurants at or near Hilton Charlotte University Place?
Yes, there's an onsite restaurant.
What's the area around Hilton Charlotte University Place like?
Hilton Charlotte University Place is a short 10-minute walk from JW Clay Boulevard /UNC Charlotte Station and 14 minutes' walk from University of North Carolina at Charlotte. Travelers say the area is walkable and good for shopping.

Reviews

8.4

Very Good

8.7/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

4/10 Fair

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean
Room was clean
Zachary, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Keana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paige, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Auriel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Double charged, still out hundreds of dollars
I was fully charged through hotels.com for the night, then upon check in when I gave them a card for incidentals, I was charged again for a rate higher than I booked for. Two weeks later, call after call, countless transfers, three messages left by staff for the manager, several voicemails, I still haven’t gotten a single call back. While everyone has been nice when I call, I am continually unable to get in contact with a manager, and out hundreds of dollars in the meantime. I finally got up with someone at the hotel who looked into it and told me I had to go through hotels.com because they did not give them a “virtual card” even though payment is reflected on my receipt. He said hotels.com needs to refund me, even though the hotel charged more than the online booking states. Every customer service option on the app sent me back to the hotel. I had to go through an online chat to contact hotels.com, where the agent asked me, “why is it only now that you’re contacting us?” As if I haven’t spent two weeks and forever on the phone trying to get this resolved. Another 30 minutes on the phone while the agent tried to contact the hotel… but they wouldn’t answer so now they’re resorting to email and I need to call back on Saturday. Because that’s what I what to do on a Saturday. Way more time and frustration than this place was worth.
Chesilin, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Air conditioner didn’t work Water drain slow in sink Furniture old and dingy smells
isaac, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good Experience. Great Sunrise
I found trash left in the closet. The room only had one trash can that was in the bathroom. Overall it was a nice location with easy access to local restaurants and great conference space. However, you could tell it was an aging property. Points for having a Peloton onsite. I would stay again.
Amanda, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ora, 1-night family trip
Verified Hotels.com guest review