Jan 3, 2023
Rude head receptionist and disapointing stay
I booked a partial sea view room but on first floor over looking carpark. This was not a partial sea view room by any stretch of the imagination. I had also sent an e mail to the hotel to confirm view and reception manager said noone has had time to look at e mails since before xmas and she thought this was ok. And was very rude as i am English and spoke in english but i speak perfect dutch so could understand her remarks made to her co worker Coffee machine cleaned at 9pm so no coffee available and the bar last orders 930. On new years day. Reception manager quite rude and had no customer service skills at all. When i asked why the bar closed she said staff also wanted to go home and not many people around. There was a few of us who were a bit surprised. It was a special birthday so we went back to the room. Very very disapointing stay !!
Jacqueline, 1-night trip
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