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ibis Alcalá de Henares la Garena

3.0 star property
3-star hotel in Alcalá de Henares with restaurant and bar/lounge

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ibis Alcalá de Henares la Garena

Photo gallery for ibis Alcalá de Henares la Garena

Reception
Daily buffet breakfast (EUR 7.95 per person)
Exterior
Double Room, 1 Double Bed
Coffee shop

Overview of ibis Alcalá de Henares la Garena

8.4 out of 10 Very good
8.4/10 Very good

Property highlights

  • Pet-friendly
  • Free WiFi
  • Free parking
  • Laundry facilities
  • Electric vehicle charging point
  • Air conditioning
Map
Calle Antonio Suarez, 8, Alcala de Henares, Madrid, 28802
Main amenities
  • Restaurants and bar/lounge
  • Breakfast available
  • Coffee shop/cafe
  • 24-hour business centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Terrace

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed with Sofa bed

Double Room, 1 Double Bed with Sofa bed

Double Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

About this area

What's nearby

  • Plenilunio Shopping Mall - 19 min drive
  • Calle de Alcalá - 16 min drive
  • Cívitas Metropolitan Stadium - 17 min drive
  • IFEMA - 18 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive
  • Alcalá de Henares Station - 5 min drive
  • Alcala de Henares University Station - 10 min drive
  • Alcala de Henares La Garena Station - 11 min walk

Restaurants

  • Glass Cafe Bar Lounge - 19 min walk
  • Trattorias Abruzzi - 13 min walk
  • Indalo Tapas - 13 min walk
  • KFC - 5 min walk
  • Foster's Hollywood la Garena - 6 min walk
Map

About this property

ibis Alcalá de Henares la Garena

Located near a train station, ibis Alcalá de Henares la Garena is a great choice for a stay in Alcalá de Henares. Guests looking for a bite to eat can visit the coffee shop/cafe, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Other features include a snack bar/deli and a terrace.

Languages

English, French, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-out available
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Arrivals after 9 PM require advance notice by telephone.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Golfing nearby

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 7.95 for adults and EUR 3.98 for children

Children & extra beds

  • Rollaway beds are available for EUR 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The photos in this description reflect the brand standard and are provided for illustrative purposes only.
Guests can rest easy knowing that there's a smoke detector and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

ibis Alcalá Henares Garena Hotel Alcala De Henares
ibis Alcalá Henares Garena Hotel
ibis Alcalá Henares Garena Alcala De Henares
ibis Alcalá Henares Garena
Ibis Alcala Henares La Garena
ibis Alcalá de Henares la Garena Hotel
ibis Alcalá de Henares la Garena Alcala de Henares
ibis Alcalá de Henares la Garena Hotel Alcala de Henares

Frequently asked questions

Does ibis Alcalá de Henares la Garena offer free cancellation for a full refund?
Yes, ibis Alcalá de Henares la Garena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at ibis Alcalá de Henares la Garena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at ibis Alcalá de Henares la Garena?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at ibis Alcalá de Henares la Garena?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at ibis Alcalá de Henares la Garena?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-out and contactless check-out are available.
Are there restaurants at or near ibis Alcalá de Henares la Garena?
Yes, La Garena offers Regional cuisine.
What's the area around ibis Alcalá de Henares la Garena like?
Ibis Alcalá de Henares la Garena is a short 13-minute walk from La Garena Plaza Shopping Center and 5 minutes' walk from Casa de Hippolytus.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The only problem that I found was that the air conditioner was not working.
Ramon, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is located in one of the best areas in Madrid. There is so much to do and see in this area alone. Downtown is a half hour walk away from the city centre. Across the street there are several restaurants that serve North American food in case you are craving a taste from home.
Juan, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Celia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel we used for One night
Verified Expedia guest review

4/10 Fair

I don't think I would go back or recommend this place to many people. The only target audience for this place should be smokers. I had already seen reciews about a cigarette smell in the rooms, however I was hoping this was an isolated incident. Unfortunately, upon my arrival it became pretty evident my room was one of the unlucky cigarette smelling rooms. I did complain with the staff an I was informed they would use an ozone machine to get rid off the smell, but for that I had to leave the room... something not that simple when the hotel does not have a safe and you are traveling with valuables. During my stay I also encountered another guest complaining about the same issue. AC did not seem to work either. The staff on the other hand were polite. It felt like they were trying to work with what they had. The restaurant service was very accommodating and brakfast was simple but covered all the basics.
Simely, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Justa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Expedia guest review

6/10 Good

Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 2-night family trip
Verified Hotels.com guest review