Sep 19, 2023
Resort fee without the amenities and rude staff
So you pay extra when you get to the hotel for resort fees which include the pool and gym but one pool was dirty/unusable and the other one was completely drained. The gym was closed the entire time and looked empty with no equipment in it. The hurricane was several weeks ago so the pools should have been cleaned and repaired by now or at least mentioned on the website or at check in that the amenities are closed. The lady behind the counter was completely uninthusiastic and was looking at her cell phone when she talked to you. The maid yelled at my 79 yr old mother-in-law when she heard a couple bangs on the door and went to see what it was, the maid hit the door with a mop handle while mopping the hallway and she yelled "Ain't nobody knocking at your door lady!" While we were there the janky elevator broke down and someone got trapped in it. No tables, chairs, couch or comforts of a room in the room just beds, a tv and a dresser. Sit and eat on your bed I guess.
Jennifer, 2-night family trip
Verified Hotels.com guest review