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Extended Stay America - Richmond - Hilltop Mall, Richmond

2.5 stars
3170 Garrity WayRichmondCA94806United States of America, ‏‎800-658-6760
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
2.8 / 5
Location
Great location
Service
Service is adequate
Cleanliness
Dirty
Vibe
Poor vibe
105See all 105 Hotels.com reviews
From 40 reviewsTripAdvisor Traveller Rating

Extended Stay America - Richmond - Hilltop Mall, Richmond

Hotel Info: 800-658-6760

from $110
  • Studio One Queen Non Smoking
  • Studio One King Non Smoking
  • Studio Two Double Smoking
  • Studio Two Double Non Smoking
  • Studio One Queen Smoking

At a glance

Key facts

Hotel size

  • This hotel has 101 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Extended Stay America Hilltop
  • Extended Stay America Hilltop Hotel
  • Extended Stay America Hilltop Hotel Richmond Mall
  • Extended Stay America Richmond Hilltop Mall
  • Extended Stay America Richmond Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall
  • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
  • Extended Stay America Richmond

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Golfing nearby
  • Hiking/biking trails nearby
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Year Built 2000
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America - Richmond - Hilltop Mall, Richmond’s small print

Also known as

  • Extended Stay America Hilltop
  • Extended Stay America Hilltop Hotel
  • Extended Stay America Hilltop Hotel Richmond Mall
  • Extended Stay America Richmond Hilltop Mall
  • Extended Stay America Richmond Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall Hotel
  • Extended Stay America Hilltop Mall
  • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
  • Extended Stay America Richmond

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.8 /5 from 105 reviews

Extended Stay America - Richmond - Hilltop Mall, Richmond
Excellent4.0 / 5
Pros & Cons Of Extended Stay America
Checking In & Out was hassle-free, but our room wasn't that up to date nor clean. The free grab-and-go breakfast was great. I would wish for more soap considering three people were staying in that one room. The kitchen was great and came in handy with the microwave, sink, and fridge. Parking was ample and the elevator was a bit old. The view was great because I could see my car from it and the hotel wasn't that close to the freeway which was great because sleeping was at ease
3 night family trip
Extended Stay America - Richmond - Hilltop Mall, Richmond
Fair2.0 / 5
Never again
Hotel looked nothing like pictures. The bathtub didn't drain properly ,bedding smelled old,room had old trash from prior visitors. Hotel seemed to be old and dirty
2 night business trip
Extended Stay America - Richmond - Hilltop Mall, Richmond
Excellent4.0 / 5
Peace of mind
Quite and comfortable
1 night business trip
Extended Stay America - Richmond - Hilltop Mall, Richmond
Fair2.0 / 5
Not the best review!
Had some very noisy guests above us until 3 a.m. Had to go to the office and complain. Second night was better. Had some confrontation in the front office at check out. Clerk could not find a copy of credit card which previous clerk said she needed which we found out she didn't need at check in. A lot of noise from construction workers.
2 night trip with friends
Extended Stay America - Richmond - Hilltop Mall, Richmond
Good3.0 / 5
Do you OWN housekeeping for a little less
Service was horrible, clean towels,and trash
4 night family trip

See all reviews

Extended Stay America - Richmond - Hilltop Mall, Richmond

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