6/10 Good
Sep 20, 2023
Not standard hotel for hilton
When i book this hotel months ago, i specifically ask to clean the rooms well cause i have dust allergy. The room that i booked is suite room. When we check in after 3 pm, the Front Desk said the room is not quite ready, so we have to come back about 30 minutes. After 30 minutes, still not ready. So wait for awhile, finally she said ready to check in and enter the room. After waiting for so long, when we saw the room still not clean completely. The floor still dirty, the coffee still sticky and have some residue and dust. The sofa have cigarette burns here and there, I thought this room is smoking free but … long story short, the room not what we expected as suites room. Also we have to wait for mgr in duty for long time, until I asked again to the housekeeping mgr. Very disappointed
Verified traveler
2-night trip
Verified Hotels.com guest review