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Shibuya Excel Hotel Tokyu, Tokyo

3.5 stars
1-12-2, DogenzakaShibuya-ku, TokyoTokyo-to150-0043Japan, ‏800-491-6126
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Excellent4.3 / 5
Location
Great location
Service
Fantastic service
Room
Great room
Value for money
Fairly good value for money
982See all 982 Hotels.com reviews
From 947 reviewsTripAdvisor Traveller Rating

Shibuya Excel Hotel Tokyu, Tokyo

Hotel Info: 866-539-8117

from $188
  • Standard Twin Non-smoking
  • Excel Single Non-Smoking
  • View Single Non-Smoking
  • Excel Twin Non-Smoking
  • Standard Single Room Smoking
  • Standard Single Room Non-Smoking
  • Standard Double Non-Smoking
  • Standard Twin Room, Non Smoking (Package)
  • Premiere Double Non-smoking
  • Triple Room Smoking
  • Standard Twin Smoking
  • Standard Double Smoking
  • Semi Double Room Smoking
  • Semi Double Room Non-Smoking
  • Quad Room Smoking
  • Premiere Double Smoking
  • Quad Room Non-Smoking
  • Excel Twin Smoking
  • Triple Room Non-Smoking
  • Excel Single Smoking
  • View Single Smoking

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
Guests staying at the hotel on November 28, 2016 and January 6, 2017 should note that due to legal inspections, power may be interrupted at the hotel between 1-5 AM. During this time, there will be no electricity supply and electrical appliances, WiFi, and the elevator will not be available. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Self parking *

Also known as

  • Excel Hotel Tokyu
  • Shibuya Tokyu Excel Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Excel Shibuya Hotel
  • Excel Tokyu
  • Hotel Excel Shibuya Tokyu
  • Hotel Excel Tokyu Shibuya
  • Shibuya Excel Hotel Tokyu
  • Shibuya Excel Tokyu
  • Shibuya Tokyu
  • Shibuya Tokyu Excel

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Noise-free guestrooms cannot be guaranteed.

Parking height restrictions apply.

Optional extras

Self parking costs JPY 2000 per night

Buffet breakfast is offered for an extra charge of JPY 2500 per person (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
Working away
  • Conference space size (feet) - 108
  • Conference space size (meters) - 10
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Shibuya Excel Hotel Tokyu, Tokyo’s small print

Also known as

  • Excel Hotel Tokyu
  • Shibuya Tokyu Excel Hotel
  • Shibuya Excel Hotel Tokyu Tokyo
  • Excel Shibuya Hotel
  • Excel Tokyu
  • Hotel Excel Shibuya Tokyu
  • Hotel Excel Tokyu Shibuya
  • Shibuya Excel Hotel Tokyu
  • Shibuya Excel Tokyu
  • Shibuya Tokyu
  • Shibuya Tokyu Excel

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Noise-free guestrooms cannot be guaranteed.

Parking height restrictions apply.

Optional extras

Self parking costs JPY 2000 per night

Buffet breakfast is offered for an extra charge of JPY 2500 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 982 reviews

Shibuya Excel Hotel Tokyu, Tokyo
Excellent4.0 / 5
The only thing that was annoying is the check in system We had been traveling for over 18 hours arrived at the hotel at 1.30pm. To be told we could not check in until 2.00pm there was around 20 people all,waiting to get access to their rooms , as soon as it was 2.00pm t we had to wait in line for another 30 minutes to get to our room As we travelled around Japan we found This is standard Practiice in all hotels. If the hotel was full the previous night I. Would understand that we would have to wait however this was not the case as I asked at check in time if the hotel was fully booked the prior night I look forward to hearing of the 1st hotel in Japan that moves away from this archaic check in rules
2 night romance trip
Shibuya Excel Hotel Tokyu, Tokyo
Poor1.0 / 5
Feel like being deceived
This is not for the stay I had in May. This is for the booking experience I had lately. Had stayed here for years, it's been 5 years to be exact. EVERY time when I was in Tokyo. Everything was ok. Until now. Booked more than 10 nights in June for my trip on September, with so called "special non-refundable rate". You'd think they'd value frequent customers especially those who book a non-refundable rate - well, apparently it's not the case. Now they lower room rates Dramatically(!!) and it's refundable! Feel like a fool. So they collected enough guaranteed nights from non-refundable reservations, hence lowered the rate so dramatically to attract more people to go? Unacceptable. Well, they will lose one frequent-stayed customer, me, for sure. Bye mark city, I'm done.
3 night trip
Shibuya Excel Hotel Tokyu, Tokyo
Excellent4.0 / 5
Best Location
The hotel is very well located n apart from the subway n JRS, the airport limousine too is at its doorstep. The staff speak decent English, the rooms are of a reasonable size by TYO standards but the bed could have been bigger. Nonetheless it was a comfortable stay n all things considered, I will return.
4 night family trip
Shibuya Excel Hotel Tokyu, Tokyo
Outstanding5.0 / 5
Lives up to its name - EXCEL! Excellent stay!
It started out on the wrong foot. But this may have been caused by the lack of communication between the website and the hotel. When they found out of my requests and details on the room the management and staff went out of their way to try to address all the needs that they can at the fastest times. They really are trying their very best to make your stay memorable and problem free. And it was for us. So very good rating on the location of the hotel, accessibility, the amenities, the service of the staff and their flexibility and quickness to be solution providers. Will i recommend to stay there? YES Definitely. Will we stay there again? We are staying there again in November. I hope this time that the rooms that are being renovated will be done and finished. Oh by the way, you can hardly tell that there was renovation going on. So it was a good and positive stay. Two thumbs up! More power to the hotel!
4 night family trip
Shibuya Excel Hotel Tokyu, Tokyo
Excellent4.0 / 5
Shibuya Hoilday
Very conveniently for everything , main central for subway and train line Everything is fine except not much of TV ( English ) program for you to watch
5 night family trip

See all reviews

Shibuya Excel Hotel Tokyu, Tokyo

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