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All hotels in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

Luna Palace Hotel and Suites, Mazatlan

3-star3 stars
Ave Camaron Sabalo S/N, Zona DoradaMazatlanSIN82100Mexico

Beachfront hotel in Zona Dorada with restaurant, pool bar
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
Location
Great location
Pool
Great pool
Breakfast
Tasty breakfast
Room
Room is all right
165See all 165 Hotels.com reviews
From 832 reviewsTripAdvisor Traveller Rating

Luna Palace Hotel and Suites, Mazatlan

from $106
  • Junior Suite, Kitchenette, Partial Ocean View
  • One Bedroom Suite Oceanfront
  • Studio, Kitchenette, Ocean View

What’s around Luna Palace Hotel and Suites, Mazatlan

Landmarks

  • In Zona Dorada
  • Golden Zone - 20 min walk
  • Islas de Mazatlan Ecological Reserve - 32 min walk
  • Punta Camaron Beach - 32 min walk
  • Sea Shell City Museum - 34 min walk
  • El Cid Country Club Golf Course - 34 min walk
  • Galerias Mazatlan - 2.3 mi / 3.7 km
  • La Gran Plaza Mall - 2.8 mi / 4.5 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 37 min drive
  • Limited parking

At a glance

Key facts

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Children's pool
  • Waterslide
  • Fitness facilities
  • Ecotours nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Swim-up bar
Working away
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Hair dryer
Be entertained
  • 29-inch TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Luna Palace Hotel and Suites, Mazatlan’s small print

Also known as

  • Hotel Luna Palace
  • Luna Palace
  • Luna Palace Hotel
  • Luna Palace Hotel Mazatlan
  • Luna Palace Mazatlan
  • Palace Luna
  • Luna Palace Resort All Inclusive

Mandatory fees

Deposit: MXN 500.00 per stay

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 165 reviews

Luna Palace Hotel and Suites, Mazatlan
Exceptional10.0
Family Trip
Great location food and service.
Rafael, us3 night trip
Luna Palace Hotel and Suites, Mazatlan
Very Good8.0
Buffet staff needs training
Everything was great and everyone was friendly except the woman who greets you at the buffet. Our stay included breakfast and we were given writsbands at the front desk for entry into buffet. When we arrived at the restaurant the woman in the front acted as if she had never seen these writsbands in her life. Instead of being polite and making nf a quick call to the front desk, she started questioning us very rudely to the point where it made a scene. "Where did you get these? How much did you pay for these? I've never seen these..." She made us feel as if we were running a scam so I walked out before I raised my voice and stooped to her level. You would think everyone was on the same page with the wristbands since they all work at the same hotel, right? Anyhow, one of the managers noticed the commotion and ran to the front desk to clarify the situation. Heoffered his apologies once we realized what was happening , but I had lost my appetite by then. Went again the following day and woman didnt even offer an apology. I made sure to tip everyone around her as I always reward good service. Overall, this place is a great value, great hotel, has a great location, and a great staff (except one obviously). I would consider staying here again.....
ramey, us3 night trip
Luna Palace Hotel and Suites, Mazatlan
Exceptional10.0
Perfect for my liking
This was my second stay at Luna Palace. Friendly Check in Staff that greet you daily. Very impressive Lifeguard name Jessie. I saw him from morning until 9 pm not only watching the pool but the people in the Ocean. He knew perfect English.
Mary, us5 night trip
Luna Palace Hotel and Suites, Mazatlan
Very Good8.0
Lots of renovations going on at the property, which is good, but workers start early ( 8:00 am) not so good. The internet service ONLY works in public areas, and is spotty at best, and the TV options are very limited ( meaning limited English or US stations if that is important to you.) Pool area nice, quiet and relaxing. A hot tub would be a nice addition to the property. Only Mazatlan hotel I’ve ever checked into that they required full payment the check in day, plus a deposit for incidentals. Defiantly pressure to attend their timeshare presentations.
Carol, us6 night trip
Luna Palace Hotel and Suites, Mazatlan
Exceptional10.0
One of the Greatest stays in Mazatlan. Thanks!
Jose L, us2 night trip with friends

See all reviews

Luna Palace Hotel and Suites, Mazatlan

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