Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (USD 28.00 per night; includes in/out privileges)
Wheelchair-accessible parking on site
Offsite
Free theme park shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
3 restaurants
Bar/lounge
Poolside bar
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Waterslide
Free theme park shuttle
Children's menu
What to do
Beach volleyball
Shopping
Golf lessons nearby
Working away
24-hour business center
Meeting rooms
Computer station
Conference center (6000 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Fitness center
An outdoor pool
Arcade/game room
Sauna
Steam room
Waterslide
Accessibility
Braille/raised signage
Elevator
Accessible bathroom (select rooms)
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible path to elevator
Visual alarms in hallways
Closed captioned TV
Room amenities
Be entertained
IPod docking station
32-inch flat-screen TV
Cable TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Turndown service
Alarm clock
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Mini-fridge
Microwave (on request)
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Reviews
9.0
Superb
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very Good
Sep 23, 2023
Colin
Colin, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 21, 2023
Fantastic stay!
Absolutely fantastic hotel in the heart of Universal Resort.
We only stayed to get the Universal Express passes that come with a one night stay. We are a family of five so the value for money was excellent.
The hotel exceeded our expectations.
Will definitely stay again and recommend to all our friends.
Lucie
Lucie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 20, 2023
Richard
Richard, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 16, 2023
Mary
Mary, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 14, 2023
Frederick
Frederick, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 8, 2023
Rock On!
Great experience all round. Rock On!
SARA-JANE
SARA-JANE, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 1, 2023
Great position for universal
The hotel was great amazing position with easy access to universal just a 5minuite walk or boat ride
The rooms weren’t as impressive as I thought they’d be in fact pretty standard but the rest of the hotel was good, great pool with numerous life guards so really safe for kids the restaurant food was excellent