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Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver

2.5 stars
1431 Robson StreetVancouverBCV6G1C1Canada, 800-491-6126
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Good3.5 / 5
Location
Great location
Service
Fantastic service
Comfort
Comfortable
Breakfast
Breakfast can be improved
690See all 690 Hotels.com reviews
From 796 reviewsTripAdvisor Traveller Rating

Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver

Hotel Info: 866-539-8117

from $40
  • One Bedroom Suite, One Queen and One Sofa Bed (Pet Friendly)
  • Penthouse Apartment with Kitchen, Patio and Harbor View
  • Queen Suite with Pantry, Patio and Harbor View
  • Standard
  • One Bedroom Apartment with Kitchen and Balcony Harbor View
  • One Bedroom Apartment with Kitchen and Balcony
  • Double Queen Apartment with Kitchen and Balcony
  • Queen Suite

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 19

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • Up to 9 kg

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • Riviera Hotel Robson
  • Riviera Robson
  • Riviera Robson Suites
  • Riviera Robson Suites Downtown Vancouver
  • Riviera Robson Suites Hotel
  • Riviera Robson Suites Hotel Downtown Vancouver
  • Riviera Suites Hotel
  • Riviera Hotel Vancouver

Policies

This property accepts credit cards only at check-in as deposit for incidentals. Debit cards and cash are not accepted. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: CAD 150 per stay

Pet deposit: CAD 250 per stay

Optional extras

Self parking costs CAD 25.00 per night with in/out privileges

Rollaway beds are available for CAD 10.00 per night

Pets are allowed for an extra charge of CAD 15.00 per pet, per night (maximum CAD 250 per stay), plus a one-time cleaning fee of CAD 25.00

In the hotel

Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Fireplace
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver’s small print

Also known as

  • Riviera Hotel Robson
  • Riviera Robson
  • Riviera Robson Suites
  • Riviera Robson Suites Downtown Vancouver
  • Riviera Robson Suites Hotel
  • Riviera Robson Suites Hotel Downtown Vancouver
  • Riviera Suites Hotel
  • Riviera Hotel Vancouver

Policies

This property accepts credit cards only at check-in as deposit for incidentals. Debit cards and cash are not accepted. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: CAD 150 per stay

Pet deposit: CAD 250 per stay

Optional extras

Self parking costs CAD 25.00 per night with in/out privileges

Rollaway beds are available for CAD 10.00 per night

Pets are allowed for an extra charge of CAD 15.00 per pet, per night (maximum CAD 250 per stay), plus a one-time cleaning fee of CAD 25.00

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 690 reviews

Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver
Poor1.0 / 5
Charged $500 for a chair we didn't break
First night there, we quickly learn one of the decorative chair seats is broken but it isn't affecting our stay - we just opt not to use it. Fast forward to check out 5 days later, I mention to the front desk that one of the chairs in our room was broken and I thought that they should know. A day later, I get a voicemail from the hotel informing me that after their "investigation", they determined that WE broke the chair and they charged us $500 for it! We called them and they claimed it was brand new when we checked in; we said it should be covered by warranty [side note: the way the "leather" was so poorly wrapped around these chairs there is no way they were brand new or if they were, not worth $500]. The woman said no, it could not be returned. She refused to accommodate when we asked for a copy of a receipt showing they paid $500 for the chair and she claims they fully inspect each room between guests, including sitting in the chairs. I find this hard to believe seeing as housekeeping failed to even sweep the crumbs from the dining room floor during "room service." A call back today to try to speak to the Director was met with being told we admitted we broke the chair (we did not) and accusing us of not reporting it at the beginning of the stay. Currently disputing the charges and being treated poorly by hotel staff. DO NOT STAY HERE.
4 night family trip
Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver
Good3.0 / 5
Great Locaton
This hotel is perfect for someone who isn't planning on spending too much time in the hotel room. The location is perfect for shopping and going out to eat. The room itself wasn't anything special.
2 night romance trip
Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver
Outstanding5.0 / 5
Convenient and clean hotel.
My stay was fine, noisy guess one night but not the hotels fault. I'm sensitive to cleaning product smell and that bothered me a little, not enough to keep me up at night. Staff was very friendly and accommodating.
2 night trip
Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver
Excellent4.0 / 5
Apartment Living
I really like this hotel. It's more like an apartment or suite because of the generous square footage in the room. The 4 seater dining table and the kitchen (toaster, microwave, coffee maker, sink, cooktop) was very much appreciated. There is even a balcony. Not much of a view, because of the weather and the dull high rise residential buildings of Vancouver, but there is plenty of windows in the room. Front desk staff are friendly. Vending machines in the reception area are overpriced but at least you have options. The laundry facility in the basement came in handy as well. Parking is in the back of the hotel. The hotel is located in the West End with plenty of food options - but especially Japanese and Korean. There is a Safeway and Whole Foods a couple of blocks north. Stanley Park is also an easy walk to the north. I would definitely stay here again.
3 night family trip
Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver
Outstanding5.0 / 5
Great hotel with an apartment feel.
Friendly staff. Beautiful spacious room. Clean. Quiet. View. Nice kitchen and dining area. Whole foods nearby. I will definitely stay here again.
1 night trip

See all reviews

Riviera on Robson Suites Hotel Downtown Vancouver, Vancouver

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