While the stay had some pros, we mostly had cons. Information presented on the welcome letter needs to be updated. It reads 8am to get umbrellas and chairs. He was not there. After going back to the front desk, a second time I was then told he comes at 9am. I had to ask if they could call and confirm if they were coming.
Your information also states these items are complimentary. We actually are paying $15 for chairs and $15 for the umbrella.
Pillows had no substance they were beyond soft. They really needed to be replaced.
The facility charges a resort/destination fee daily, but our rooms are not cleaned daily, and towels area changed every third day. This did not happen. We had to go to the front desk for clean towels and discard the others ourselves.
While on the beach we had persons set up for a wedding literally next to where were seated. The people next to us stated they would not be moving as they had paid to be there until 5pm. We understand they were prepping for wedding, but our relaxation was disturbed with hammering and discussions.
The only pros were some friendly staff, the shuttle service, and a beautiful ocean view.
I have stayed at other Bonvoy's and made my decision to stay at this location because of that. However, we were very disappointed.
While I love and plan to return to Jekyll Island, I would be extremely hesitant to stay there.