Emporio Veracruz Hotel

Photo gallery for Emporio Veracruz Hotel

Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools

Overview of Emporio Veracruz Hotel

Emporio Veracruz Hotel

3.5 star property
Family-friendly hotel in Malecon with 3 restaurants and spa

8.4/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Air conditioning
  • Bathtub
The price is $69
Price available on 10/30/2022
Paseo Del Malecon No 244, Veracruz, VER, 91700
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Rooftop terrace
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Health club
  • Sauna
  • Steam room
  • Valet parking
For families
  • Children's pool
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • In Malecon
  • Veracruz Harbour - 1 min drive
  • Veracruz Aquarium - 7 min drive
  • World Trade Center Veracruz - 22 min drive

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 26 min drive
  • Veracruz Central Station - 11 min walk

About this property

Emporio Veracruz Hotel

3.5-star family-friendly hotel in the heart of Malecon
A swim-up bar, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Emporio Veracruz Hotel. Treat yourself to a massage, a body scrub, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. In-room WiFi (surcharge) is available to all guests, along with shopping on site and dry cleaning/laundry services.
You'll also find perks like:
  • 2 outdoor pools and an indoor pool, with a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and an elevator
  • Wedding services, a porter/bellhop, and express check-out
  • Multilingual staff, meeting rooms, and a front desk safe
  • Guest reviews give top marks for the central location
Room features
All guestrooms at Emporio Veracruz Hotel feature comforts such as premium bedding and laptop-compatible safes, as well as amenities like free Internet and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 32-inch HDTVs with cable channels and DVD players
  • Balconies, coffee/tea makers, and daily housekeeping


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 223 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • WiFi and wired Internet access in public areas*
  • Free wired Internet access in rooms


  • Secured covered onsite self parking (USD 10 per night)
  • Onsite valet parking (USD 20 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (1788 square feet)


  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 2 buildings/towers
  • Built in 1952
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 32-inch plasma TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet and WiFi (surcharge)
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 15 per night (rates may vary)
  • WiFi is available in public areas for USD 15 per night (rates may vary)
  • Wired Internet access is available in public areas for USD 15 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 249 for adults and USD 149 for children (approximately)


  • Covered self parking costs USD 10 per night
  • Valet parking costs USD 20 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Frequently asked questions

Does Emporio Veracruz Hotel offer free cancellation for a full refund?
Yes, Emporio Veracruz Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Emporio Veracruz Hotel?
As of Oct 4, 2022, prices found for a 1-night stay for 2 adults at Emporio Veracruz Hotel on Oct 30, 2022 start from $69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Emporio Veracruz Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emporio Veracruz Hotel?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Emporio Veracruz Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Emporio Veracruz Hotel?
Yes. Self parking costs USD 10 per night. Valet parking costs USD 20 per night.
What are the check-in and check-out times at Emporio Veracruz Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
What is there to do at Emporio Veracruz Hotel and nearby?
Have fun with activities like hiking, mountain biking, and skydiving, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Emporio Veracruz Hotel also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Emporio Veracruz Hotel?
Yes, there are 3 onsite restaurants. Nearby restaurants include Pescaderia Gandara (4-min walk), El Cochinito De Oro (4-min walk), and Bendita Tierra (5-min walk).
Does Emporio Veracruz Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Emporio Veracruz Hotel like?
Emporio Veracruz Hotel is in Malecon, a short 5-minute walk from Veracruz Harbour and 7 minutes' walk from Veracruz Cathedral. The local area is good for families and and our guests say it is very central.

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



10/10 Exceptional

Alma R, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The ambience was fantastic. The Property is beautiful. The staff is friendly and professional. Overall, the whole experience was fenomenal. Thank you.
Maria, 2-night family trip
Verified Expedia guest review

4/10 Fair

Bad service. no towels and it took hours to get them, shower was terribel
Luciano, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Leticia, 2-night trip
Verified Expedia guest review

6/10 Good

You can’t beat the location, in general it is an ok property and I really wanted to love it a lot, unfortunately to me they were a couple of times where the water stopped working, we called to the lobby and took a while since we had the water back, the second time they brought buckets of water to the room, I was like really? So no, I would not recommend this hotel and certainly would not go back again at all.
Diana, 2-night family trip
Verified Expedia guest review

4/10 Fair

Very disappointing for a 5 star!!
no shuttle service to airport but they did call a cab for us. No hot water any where in the hotel it took 5 of our 7 day stay to restore the hot water. Shortage of towals. no face cloths. Had to request towals almost every day. Coffee in delux room only provided on 1st day. Thereafter charge of P55 daily!! We had to fight with them for the15% rebate on dinners. No kleenex in bathroom. Maid said they didn't have any. New box delivered next day. and soap not provided since we had not completely used the one piece that was used. There was no soap in room when we arrived. We ordered king bed in delux room. They said 2 double beds came with delux room, if we needed king size there woul be extra charge. And mzny other nitpicky rules.
iain, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Terrible service, no aircon, no water…
Terrible. No water in the rooms, no aircon in the hotel, only in the rooms, never pick up the reception phone, room service was terrible.
Judy, 4-night business trip
Verified Hotels.com guest review

4/10 Fair

Bad service, no water in the rooms, no aircon…
Hotel had no warm water and some days no water at all. There was no air conditioning in the hotel only in the rooms. They never pick up the phone at the reception was very hard to get room service, they forgot my order once, also I asked 3 times for the cleaning person to come and clean the floor they never came.
Judy, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is safe and close to shops and dining. The rooms are clean and staff is helpful.
Silvia, 1-night business trip
Verified Expedia guest review