In the heart of Charlotte, JW Marriott Charlotte offers a luxurious retreat with a shopping mall on site and two restaurants serving breakfast to dinner. Indulge in spa treatments, connect to WiFi in public areas, or unwind by the outdoor pool.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Parking available
Free WiFi
Connecting rooms available
Main amenities (12)
Daily housekeeping
2 restaurants and bar/lounge
Full-service spa
Outdoor pool
Breakfast available
24-hour fitness center
Valet parking
Room service
Coffee shop/cafe
24-hour front desk
Air conditioning
Garden
Feel at home (6)
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Garden
Daily housekeeping
Coffee/tea maker
$279 nightly
The total price is $321
$321 total
May 24 - May 25
Total with taxes and fees
Why we love this property
Work and play perfection
Located in the business district and city center, this hotel offers laptop workstations in every room. Unwind at the spa or hit the 24-hour gym.
Culinary paradise
Discover 2 restaurants, a cafe, and a bar at this hotel. Savor full breakfast or in-room champagne. Private dining with vegan and vegetarian options awaits.
Spa serenity
A full-service spa offers daily facials, manicures, and massages for ultimate relaxation. The 24-hour gym and peaceful garden complete this wellness haven.
Charlotte-Douglas Intl. Airport (CLT) - 10 min drive
Concord, NC (USA-Concord Regional) - 21 min drive
Charlotte Station - 7 min drive
Gastonia Station - 25 min drive
Stonewall Station - 2 min walk
3rd St - Convention Center Station - 7 min walk
Carson Station - 8 min walk
Restaurants
Starbucks - 5 min walk
Night Swim Coffee - 5 min walk
Chipotle Mexican Grill - 6 min walk
Amélie’s French Bakery - Uptown - 4 min walk
The Sandwich Club - 3 min walk
About this property
JW Marriott Charlotte
JW Marriott Charlotte puts you in a great location, within just a 10-minute walk of Charlotte Convention Center and Bank of America Stadium. You can visit the spa to be pampered with massages, facials, or mani/pedis, and Dean's Italian Steakhouse, one of 2 restaurants, serves breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a 24-hour fitness center. The helpful staff and overall property condition get great marks from fellow travelers. Public transportation is just a short walk: Stonewall Station is 2 minutes and 3rd St - Convention Center Station is 7 minutes.
At a glance
DONE
Hotel size
381 rooms
Arranged over 21 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: 12:30 AM
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
WiFi in rooms*
LOCAL_PARKING
Parking
Covered onsite valet parking (USD 50 per night)
Wheelchair-accessible parking and van parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:00 AM–10:30 AM
2 restaurants
Bar/lounge
Coffee shop
Private dining
Room service (limited hours)
Traveling with children
Art supplies
Children's books
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Romance packages
Facilities
1 building/tower
Built in 2021
ATM/banking
Garden
Television in common areas
24-hour fitness center
An outdoor pool
Shopping mall on site
Full-service spa
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
No plastic coffee stirrers
Banquet hall
Reception hall
Art Deco architecture
Accessibility
Wheelchair-accessible bathroom vanity
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Sign language-capable staff
Handrails in stairways
Closed captioned TV
Grab bar near toilet
Transfer shower
Wheelchair-width doorways
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
LED television
Premium digital channels
First-run movies
Home comfort
Air conditioning and heating
Wet bar
Coffee/tea maker
Bathrobes
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Tempur-Pedic mattress
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
WiFi (surcharge)
Phone
Desk chair
Electrical adapters/chargers
Food and drink
Champagne service
Free bottled water
Highchair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Water-efficient showers only
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures. The spa is open daily.
Dining
Dean's Italian Steakhouse - This steakhouse serves breakfast, lunch, and dinner.
Caroline's Oyster Bar - Onsite seafood restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Aura Rooftop Lounge - This rooftop bar is located by the pool. Open daily.
Fees & policies
Refundable deposits
Deposit: USD 150 per accommodation, per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Destination fee: USD 28.31 per accommodation, per night
Optional extras
WiFi is available in guestrooms for USD 14.00 per day (rates may vary)
Full breakfast is offered for an extra charge of approximately USD 10 to 40 for adults, and USD 10 to 20 for children
Parking
Covered valet parking costs USD 50 per night
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
JW Marriott Charlotte Hotel
JW Marriott Charlotte Charlotte
JW Marriott Charlotte Hotel Charlotte
Frequently asked questions
Does JW Marriott Charlotte offer free cancellation for a full refund?
Yes, JW Marriott Charlotte does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott Charlotte?
Yes, there's an outdoor pool.
Are pets allowed at JW Marriott Charlotte?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Charlotte?
Yes. Valet parking costs USD 50 per night.
What are the check-in and check-out times at JW Marriott Charlotte?
Check-in start time: 4:00 PM; Check-in end time: 12:30 AM. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at JW Marriott Charlotte and nearby?
JW Marriott Charlotte has a spa and an outdoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near JW Marriott Charlotte?
Yes, there are 2 onsite restaurants, featuring pool views and poolside dining.
What's the area around JW Marriott Charlotte like?
JW Marriott Charlotte is in Uptown Charlotte, a short 2-minute walk from Stonewall Station and 8 minutes' walk from Bank of America Stadium.
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Reviews
JW Marriott Charlotte Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.6
Amenities
9.6
Staff & service
9.6
Property conditions & facilities
Guest review summary
What guests liked
The pool area was a highlight, described as nice, pleasant, beautiful, and fantastic with a great view. (10 reviews)
The gym was well-equipped, clean, and had towels and water, making it a great place to work out. (6 reviews)
The spa experience was great with amazing staff and excellent services. (6 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Restaurant
Location
View
Food
Amenities
Rooftop bar
Bed
Elevator
Reviews
Verified
10/10 Exceptional
Apr 4, 2026
Liked the pool, the variety of upscale restaurants on site, staff was very friendly and accommodating, great location.
Leanne
Leanne, 3-night trip
Verified
10/10 Exceptional
Feb 3, 2026
Clean rooms, wonderful staff, comfy beds and great dining options!
Rachel
Rachel, 2-night trip
Verified
10/10 Exceptional
Jan 3, 2026
Great location and the staff is amazing!
derick
derick, 3-night trip
Verified
10/10 Exceptional
Feb 3, 2026
The staff was great!
Victor
Victor, 1-night trip
Verified
10/10 Exceptional
Feb 2, 2026
Staff very courteous.
JAMES
JAMES, 1-night trip
Verified
10/10 Exceptional
Jan 3, 2026
Clean hotel are friendly staffs, and of course, a high-quality foods,
Omid
Omid, 1-night trip
Verified
10/10 Exceptional
Jan 23, 2026
Everything was absolutely beautiful and amazing.
Courtney
Courtney, 2-night trip
Verified
10/10 Exceptional
Dec 10, 2025
Fantastic facility, great room, awesome food, terrific staff
Brett
Brett, 2-night trip
Verified
10/10 Exceptional
Jan 25, 2026
Room was spotless! Everyone was so nice
Melissa
Melissa, 1-night trip
Verified
10/10 Exceptional
Jan 15, 2026
Most friendly and respectful staff I have ever encountered. Beautiful building nice gym
Dave
Dave, 4-night trip
Verified
10/10 Exceptional
Jan 18, 2026
Best hotel experience of had in a long time! The service, the decor and the ambiance were perfect. Thank you!
Tarhran
Tarhran, 2-night trip
Verified
10/10 Exceptional
Feb 13, 2026
We could not have had a better stay! Staff was great. We had a terrible experience with American Airlines, several late and cancelled flights on our way to the Bahamas, thank goodness we were able to salvage our vacation by staying at the JW. They even supplied goody bags to try to supply everything we were missing in our luggage.
Kellie
Kellie, 1-night trip
Verified
10/10 Exceptional
Oct 3, 2025
Gorgeous hotel, friendly staff, great location!
Alexandria
Alexandria, 2-night trip
Verified
10/10 Exceptional
Jan 21, 2026
April (Front Desk),
Was very welcoming at check in...I appreciated the warm acknowledgement! I'll return to the hotel for future stays when visiting Charlotte, NC.
Sean Merritt
Sean
Sean, 1-night trip
Verified
10/10 Exceptional
Jan 6, 2026
The staff were very kind, professional, and helpful. The property was fantastic. The room was very clean and comfortable with plenty of space. Dinning was excellent.
Ricky
Ricky, 3-night trip
Verified
10/10 Exceptional
Jan 16, 2026
The room was very clean, hospitality top notch, and food was excellent. I appreciated the complimentary champagne for a special occasion and assistance with bags. More vegan options would be appreciated.
Kirsten
Kirsten, 1-night trip
Verified
10/10 Exceptional
Nov 1, 2025
Check in was fast and smooth,staff was awesome!!!,rooms are beautiful and clean will definitely come back to stay the night .
Michael
Michael, 1-night trip
Verified
8/10 Very good
Jan 3, 2026
Very beautiful hotel and the room was nice. Some staff was great but some staff were a little rude. The housekeeping could have been better
Latarsha
Latarsha, 2-night trip
Verified
10/10 Exceptional
Nov 18, 2025
Love the Charlotte JW Marriott. The staff and hotel is very nice only downside is the expensive parking.
Peggie
Peggie, 3-night trip
Verified
10/10 Exceptional
Nov 26, 2025
Everything was great. Clean, friendly, beautiful, etc.
Brett
Brett, 2-night trip
Verified
10/10 Exceptional
Jan 12, 2026
From check in to check out it was a 5 star experience. We used to live in Charlotte and this is a new hotel since we’ve been there so first stay. My wife is very picky about hotels and this is going to be our go-to anytime in area again. Spotless room very spacious and such a comfortable bed. We wanted to extend our stay but had to get home. Restaurants in hotel also have amazing food and the hospitality is top notch. We went to a panthers game and otherwise just wanted to stay on property. Can’t wait to go back when have more time to enjoy property.
Clinton
Clinton, 1-night trip
Verified
10/10 Exceptional
Dec 29, 2025
The room was clean, modern and very nice. All the staff were professional, kind and helpful. We ordered room service and the meal arrived quickly and was still hot. It feels as though they really value you as a guest. We would love to stay here again next time we are in Charlotte, NC! ⭐️⭐️⭐️⭐️⭐️
Victoria
Victoria, 2-night trip
Verified
10/10 Exceptional
Sep 21, 2025
Spa, accessable bars and on site food options
Grant
Grant, 2-night trip
Verified
10/10 Exceptional
Oct 7, 2025
Friendly staff and the accommodations were very clean and comfortable. You can walk to anywhere.