Guests
All properties in Toulouse, Haute-Garonne, France

Best Western Hotel Innes

4-star hotel with bar/lounge, near Capitole de Toulouse

  • Free WiFi
From
$69

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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    13 bis, Rue Matabiau, Toulouse, 31 000, Haute-Garonne, France
    8.6.Fabulous.
    • Excellent location very central/the staff is professional friendly and very helpful with…

      Sep 17, 2020

    • Pleased it had parking at the faculty for a small fee! Staff was great and we were…

      Mar 12, 2020

    See all 201 reviews

    Enhanced health and safety measures

    This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Property is cleaned with disinfectant
    • Staff wears personal protective equipment
    • Property confirms they are implementing enhanced cleaning measures
    • Shield between guests and staff in main contact areas
    • Social distancing measures are in place
    • Gap period enforced between guest stays - 24 hours
    • Contactless check-in is available
    • Protective clothing is available to guests
    • Masks are available to guests
    • Individually-wrapped food options are available
    • Guests are provided with free hand sanitizer

    Guests rated location

    Shopping
    Walkable
    Convenient
    Safe
    Quiet
    • Parking available
    • Free WiFi
    • Pet-friendly
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 43 smoke-free guestrooms
    • Daily housekeeping
    • Breakfast available
    • Bar/lounge
    • Self parking
    • 24-hour front desk

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries
    • Daily housekeeping
    • Laundry facilities

    What’s around

    • In Toulouse City-Centre
    • Capitole de Toulouse - 9 min walk
    • Rue d'Alsace-Lorraine - 3 min walk
    • Victor Hugo Market - 7 min walk
    • Carmelite Chapel - 7 min walk
    • Basilica of Saint-Sernin - 8 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Classic Room, 1 Double Bed
    • Classic Room, 2 Twin Beds
    • Superior Room, 1 Double Bed, Non Smoking

    What’s around

    Landmarks

    • In Toulouse City-Centre
    • Capitole de Toulouse - 9 min walk
    • Rue d'Alsace-Lorraine - 3 min walk
    • Victor Hugo Market - 7 min walk
    • Carmelite Chapel - 7 min walk
    • Basilica of Saint-Sernin - 8 min walk
    • Place Wilson - 8 min walk
    • Saint Raymond Museum - 9 min walk
    • Church of Notre Dame du Taur - 9 min walk
    • Place du Capitole - 10 min walk
    • Toulouse National Theatre - 11 min walk

    Getting around

    • Blagnac Airport (TLS) - 18 min drive
    • Toulouse Matabiau Station - 9 min walk
    • Toulouse St-Agne Station - 6 min drive
    • St. Cyprien-Arenes Station - 6 min drive
    • Jeanne d'Arc Metro Station - 3 min walk
    • Jean-Jaurès Metro Station - 8 min walk
    • Capitole Station - 8 min walk
    map
    See on map
    13 bis, Rue Matabiau, Toulouse, 31 000, Haute-Garonne, France

    At a glance

    Hotel size

    • This hotel has 43 rooms
    • This hotel is arranged over 7 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • Pets allowed*
    • Up to 22 lbs

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (EUR 10 per night)
    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Offsite parking within 164 ft (EUR 10 per night)

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Bar/lounge
    • Snack bar/deli
    • Room service
    • Free reception
    • Coffee/tea in a common area
    • Water dispenser

    Working away

    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1986
    • Elevator
    • Safe-deposit box at front desk
    • Television in common areas

    Accessibility

    • Wheelchair-accessible path of travel

    Languages Spoken

    • English
    • French
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Iron/ironing board (on request)

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of EUR 14 per person (approximately)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of EUR 10 per pet, per night

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs EUR 10 per night
    • Parking is available nearby and costs EUR 10 per night (164 ft away)
    • Parking height restrictions apply

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast and through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts major credit cards and cash.

    Also known as

    • BEST WESTERN Athenee
    • Best Western Hotel Innes Toulouse
    • Best Western Hotel Innes Hotel Toulouse
    • BEST WESTERN Athenee Toulouse
    • Best Western Athénée Happyculture Hotel Toulouse
    • BEST WESTERN Hotel Athenee Toulouse
    • Best Western Athénée Happyculture Hotel
    • Toulouse Best Western
    • Best Western Athénée Happyculture Toulouse
    • Best Western Athénée Happyculture
    • Best Western Hotel Innes Hotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Best Western Hotel Innes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs EUR 10 per night. Parking spots may be limited.
    • Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of EUR 10 per pet, per night.
    • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Le Colombier (4-min walk), L’atelier du Pêcheur (4-min walk), and Chez Jeannot (4-min walk).
    • No, this hotel doesn't have a casino, but Casino Theater Barriere of Toulouse (17-min drive) is nearby.
    8.6.Fabulous.
    • 8.0.Very Good

      Best Western Toulouse

      The 7th floor is extremely noisy and hard to get a full night sleep dur to noice caused by strong winds

      Jose, 1 night trip, Dec 15, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Best Western Innes Toulouse-Great Location

      The Best Western Innes in Toulouse is very well situated for touring the major sites in Toulouse. The hotel rooms are small but quite fine. The staff are extremely helpful, making for a delightful stay.

      3 night family trip, Oct 6, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Fantastic service, especially Kevin.

      Jim W, 5 night romance trip, May 9, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Small and over exaggerated quality

      The Hotel in my view was not 4* standard more 3/2* the rooms were very small for a superior room, this was more of an economy standard. The toilet facilities were very odd and more of a cupboard I am average build but I still had to enter the room side ways to close the door the layout was haphazard. Smear marks across bathroom door however linen and towels were clean. Wardrobe had room to hang two sets of clothes no shelves or drawers. Overall disappointment as description of hotel facilities exaggerated. maid service non existent and overpriced based upon actual experience would not book this hotel again.

      Tony, 3 night trip, Sep 27, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Two nights in Toulouse

      A very friendly, well located hotel. We spent two nights here and the rooms were a good size, very comfortable bed, and no city noise, despite it’s great location. Clean room and public areas. The staff were very helpful and happy to answer any questions.

      Beverley, 2 night family trip, Aug 9, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great location

      Secure parking on site. Friendly and helpful reception staff. Clean and comfortable rooms. Great location. Recommended.

      Steven, 1 night family trip, Aug 8, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It was the small details that really made a difference: coffee and tea available downstairs, a desk to use if you needed. Nothing was too much trouble for the staff.

      Alessia, 2 night trip, Jan 10, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Good hotel

      The hotel is good with the essential services.

      Jeffery, 1 night business trip, Jan 4, 2020

      Verified Hotels.com guest review

    • 6.0.Good

      Room was very small - but it was okay for 1 night. You can here other people. Price was good. Location is okay.

      Avron, 1 night business trip, Dec 20, 2019

      Verified Ebookers guest review

    • 8.0.Very Good

      I would recommend.

      The room is relatively small but its comfortable. The actual room itself is clean but the toilet, which is seperate to the bathroom did not smell good at all. Hotel staff are really nice and helpful. And the lobby has access to coffee etc which is a nice touch. Very close to the center, approx. 10 min walk.

      S, 2 night trip, Oct 17, 2019

      Verified Hotels.com guest review

    See all 201 reviews