All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Park Royal Cancun All Inclusive, Cancun

3.5 stars3.5 stars
Kukulcan Blvd., Km. 12.5, Lote 18Fracc. 1-B, Zona Hotelera, CancunQROO77500Mexico, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.6 / 5
Room
Room is all right
Location
Great location
Cleanliness
Clean
Pool
Ordinary pool
344See all 344 Hotels.com reviews
From 4,028 reviewsTripAdvisor Traveller Rating

Park Royal Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

from $199
  • Standard Room, 2 Double Beds
  • Ambassador Suite
  • Family Room
  • Presidential Suite, Jetted Tub
  • Super Saver Standard Room
  • Deluxe Standard
  • Park Express Room

At a glance

Key facts

Hotel size

  • This hotel has 289 rooms

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon

Also known as

  • Cancun Park Royal
  • Park Royal All Inclusive
  • Park Royal Cancun
  • Park Royal Cancun All Inclusive
  • Caribe Park Royal Grand Cancun
  • Grand Park Royal Cancun Caribe Hotel Cancun

Policies

This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Waterslide
  • Steam room
  • Swim-up bar
  • Sauna
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Park Royal Cancun All Inclusive, Cancun’s small print

Also known as

  • Cancun Park Royal
  • Park Royal All Inclusive
  • Park Royal Cancun
  • Park Royal Cancun All Inclusive
  • Caribe Park Royal Grand Cancun
  • Grand Park Royal Cancun Caribe Hotel Cancun

Policies

This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 344 reviews

Park Royal Cancun All Inclusive, Cancun
Good3.0 / 5
meh
I suppose its a good deal for the money. i would have paid more for better amenities. The walls were thin and I could hear the rooms next door arguing. The check in and out process was extremely long and unnecessary, i dont see why I had to provide info to them that I had already provided to hotels.com and hand write it. Additionally they took a hold on my credit card because the Gym was not included in the all inclusive package. Good for budget I suppose.
3 night trip with friends
Park Royal Cancun All Inclusive, Cancun
Poor1.0 / 5
Thumbs down. Horrible service.
Upon arrival, we were asked to go to their time share sale talk in exchange for 2 certificates for 4 day stays and an ride to the airport upon checkout by the person at the concierge named DAVID. So I agreed because I was interested to hear their offer. I went to the sales pitch, agreed to purchase a 3 year thing and the following day, went to the lobby to arrange my ride to the airport but David was now off. I explained what he had offered and asked them to arrange the ride for me, my wife, and 5 kids the next morning. They said they David did not leave anything written down but they would call him to confirm. Apparently, David replied to them and said because my wife did not attend, he would not arrange the ride. I said, why does it matter if I went and became a member. They said, those were his orders and that was that. I asked to talk to the manager and she was not available until the morning of our departure 8am. We were planning to leave at 8am. I told them that it was no way to try to convince a customer to buy into their 30 yr time share plan when they can't even hold up to their word to give us a ride. Well the manager agreed to give us the voucher for the taxi but not after basically making us beg for it. Horrible hotel. Plus everything was like from the 80's Miami Vice colors and old. The room smelled bad also. Horrible hotel. The only good thing was the location. Thumbs down!
2 night family trip
Park Royal Cancun All Inclusive, Cancun
Excellent4.0 / 5
very good but noisy neighbor room.
Everything is very nice except too noisy by the next room which is connected with my room.
8 night business trip
Park Royal Cancun All Inclusive, Cancun
Good3.0 / 5
Don't pay extra for the Presidential Suite
Pros: With the exception of the front desk staff, the hotel staff was incredibly friendly and eager to help. Activities were very family-friendly. Cons: Our neighbors came back to their room drunk and loud at 4am and woke up our 16-month old son; despite calling security the hotel was unable to move us to another room. We were there at the end of June and the air conditioner was broken; we were in a room that got direct sunlight during the hottest part of the day and the temperature in the room reached 80 degrees Fahrenheit; the hotel was unable to move us to another room. Water coming out of the tap in the bathtub was brown; we were told to run the water for 5 minutes to clear it, which didn't work. We had paid for a Presidential Suite and expected much more.
2 night family trip

See all reviews

Park Royal Cancun All Inclusive, Cancun

Is the description of this hotel not correct? Tell us