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Park Royal Cancun All Inclusive, Cancun

3.5 stars
Kukulcan Blvd., Km. 12.5, Lote 18Fracc. 1-B, Zona Hotelera, CancunQROO77500Mexico, ‏‎800-491-6126
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Good3.6 / 5
Location
Great location
Cleanliness
Clean
Pool
Ordinary pool
Wellness Area
Poor wellness & sports facilities
275See all 275 Hotels.com reviews
From 3,344 reviewsTripAdvisor Traveller Rating

Park Royal Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

from $202
  • Standard Room, 2 Double Beds
  • Ambassador Suite
  • Family Room
  • Presidential Suite, Jetted Tub
  • Super Saver Standard Room
  • Park Express Room

At a glance

Key facts

Hotel size

  • This hotel has 289 rooms

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Cancun Park Royal
  • Park Royal All Inclusive
  • Park Royal Cancun
  • Park Royal Cancun All Inclusive
  • Caribe Park Royal Grand Cancun
  • Grand Park Royal Cancun Caribe Hotel Cancun

Policies

This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 250 per 24-hour period (rates may vary)

WiFi is available in public areas for MXN 250 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free hot/cold buffet breakfast
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Swim-up bar
  • Steam room
  • Sauna
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Windsurfing

Land activities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment
  • Theme parties

Other inclusions
  • Shuttle service to offsite activities

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Dining

La Veranda - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner.

El mirador - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Volleyball on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

Park Royal Cancun All Inclusive, Cancun’s small print

Also known as

  • Cancun Park Royal
  • Park Royal All Inclusive
  • Park Royal Cancun
  • Park Royal Cancun All Inclusive
  • Caribe Park Royal Grand Cancun
  • Grand Park Royal Cancun Caribe Hotel Cancun

Policies

This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 250 per 24-hour period (rates may vary)

WiFi is available in public areas for MXN 250 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 275 reviews

Park Royal Cancun All Inclusive, Cancun
Good3.0 / 5
Don't pay extra for the Presidential Suite
Pros: With the exception of the front desk staff, the hotel staff was incredibly friendly and eager to help. Activities were very family-friendly. Cons: Our neighbors came back to their room drunk and loud at 4am and woke up our 16-month old son; despite calling security the hotel was unable to move us to another room. We were there at the end of June and the air conditioner was broken; we were in a room that got direct sunlight during the hottest part of the day and the temperature in the room reached 80 degrees Fahrenheit; the hotel was unable to move us to another room. Water coming out of the tap in the bathtub was brown; we were told to run the water for 5 minutes to clear it, which didn't work. We had paid for a Presidential Suite and expected much more.
2 night family trip
Park Royal Cancun All Inclusive, Cancun
Good3.0 / 5
A basic hotel but good location!
If you're looking to go to Mexico and not spend a ton of money, this is your place. Thankfully, you don't spend much time in your room - full size beds, spotty AC, just the bare essentials. It was clean! The beach area is great! Grab a chair early. You have to pay 6$ a day for the gym but it's pretty nice. Kayaking is not possible at the hotel because of the ocean. You have to go to the lagoon side (quick bus trip). There is a mall right across the street. Great restaurants there.
6 night trip with friends
Park Royal Cancun All Inclusive, Cancun
Excellent4.0 / 5
Park Royal Experience - April 2016
The hotel staff which were friendly, accomodating, always busy, never complaining, appeared to be happily employed. The hotel and grounds were neat and clean. We didn't swim in the ocean because the current was too strong, but did use one of the two pools, neither of which were crowded. The Italian restaurant was very good, but you had to get your reservation in at 2pm or it was booked for the day. The buffet breakfast was very good with homemade omlets, varoius fruits and cheeses, yogurts, and varying other breakfast fare. The buffet lunch was fairly good, but the buffet dinner was at best only fair. The wait staff at both restaurants were very attentive and very accomodating. On the negative side, we did not have hot showers for the last two days. Our beds were shorter than queen size so we ended up sleeping diagonally.
5 night family trip
Park Royal Cancun All Inclusive, Cancun
Fair2.0 / 5
I will never come back there
When we get there they make us wait till 5 because the room wasn't ready but to check out they make us live at 12 o'clock, they place a deposit on my card blouse they weren't sure if the payment went truth on hotels.com so instead of putting a hold on my card they charge me $250 another $250 + the 300 that I lay on hotels. Com it's ridiculous I know I will get my money back but when? ....
1 night romance trip
Park Royal Cancun All Inclusive, Cancun
Excellent4.0 / 5
Check in was a super long process. I think check in was at 3PM, but we couldn't get our rooms until close to 5PM. However, the majority of the staff is SUPER friendly, and accommodating!
1 night romance trip

See all reviews

Park Royal Cancun All Inclusive, Cancun

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