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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Palace Mexico All Inclusive, Playa del Carmen

4-star4 stars
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710, Mexico, 800-491-6126

All-inclusive beachfront property with spa, near Playacar Golf Club
  • Free hot/cold buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here


Good internet service
Tasty breakfast
Delicious food
Great room
230See all 230 reviews
From 6,421 reviews

TripAdvisor Traveller Rating

Riu Palace Mexico All Inclusive, Playa del Carmen

More Info: 866-539-8117

  • Junior Suite
  • Jr Suite Superior
  • Suite
  • Suite with Solarium Jacuzzi Loft
  • Junior suite-Mexico
  • Junior Suite Latam
  • Junior Suite Superior Latam
  • Junior Suite Europe
  • Junior Suite Superior Europe
  • Junior Suite Superior Mexico
  • Junior Suite (B2C)
  • Superior Suite (B2C)
  • Suite (B2C)
  • Suite, Jetted Tub (B2C)

What’s around Riu Palace Mexico All Inclusive, Playa del Carmen


  • In Playacar
  • Quinta Avenida - 29 min walk
  • Playa del Carmen Maritime Terminal - 31 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Playacar Golf Club - 10 min walk
  • Paseo del Carmen - 28 min walk
  • Yucatek Divers - 35 min walk
  • 3D Museum of Wonders - 36 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 100 min drive
  • Free self parking

About Riu Palace Mexico All Inclusive, Playa del Carmen

Modern waterfront resort with 4 swimming pools and free WiFi

Ferry terminal: 5 minutes

The 4-Star Riu Palace Mexico All Inclusive is on the Riviera Maya, a few steps from Playa del Carmen beach. You’re a 5-minute drive from Playa del Carmen Maritime Terminal - a 45-minute ride aboard one of its ferries will take you to San Miguel on the island of Cozumel.

20 minutes to Xcaret

A 20-minute drive leads to eco-centric theme park Xcaret, where you can raft down a river, swim with sharks, and explore jungle trails. For a different kind of outing, the shops and bars that line Avenida Quinta can be accessed by car in 15 minutes.

Different ways to unwind

A spa treatment or a day on the solarium terrace provide an alternative to lounging on the beach or by the 4 swimming pools.

Free WiFi and balconies

The 434 contemporary guestrooms feature airy balconies and terraces, plus free WiFi and flat-screen TVs with satellite channels. Other amenities include minibars, coffeemakers and safes, and bathrooms are stocked with products you can use in the hydromassage tubs.

At a glance

Key facts


  • 434 rooms
  • Arranged over 3 floors


  • Check-in time 3 PM-11 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Free children's club (ages 4 - 12)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby
Working away
  • One meeting room
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate living room
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities


Don Julian - This restaurant serves breakfast and dinner. Open daily.

La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Bodega - This restaurant specializes in Mexican cuisine. Open daily.

Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.


On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site


  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Riu Palace Mexico All Inclusive, Playa del Carmen’s small print

Also known as

  • Riu Palace
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen


Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.0 From 230 reviews

Riu Palace Mexico All Inclusive, Playa del Carmen
Food and service was good, but not all the time they will serve premium liquor. If you don’t pay close attention, they will serve you the cheap stuff eve though they advertise premium liquors. Good advice for others is tip servers so they pamper you with premium liquor lol. If you are staying in the super suite and want to use the jacuzzi at the top, make sure to let the water running couple of hours before lol. The water pressure is very low and takes REALLY long time to fill it up.
Eysel, usRomance trip
Riu Palace Mexico All Inclusive, Playa del Carmen
Great stay
Staff was fantastic, especially Joe! Made us feel very welcomed and at home. I would say, don't leave the resort though
Corey, us3 night family trip
Riu Palace Mexico All Inclusive, Playa del Carmen
Very Good8.0
No international cooperation....
Every single staff member we met or saw was OUTSTANDING and very friendly. They made sure we were totally happy even though we should have had a better grasp of the Spanish language. The language barrier was a slight concern. But the staff smiled and made sure to figure out what we needed. Fancy bars and food but there were So many more poorly behaved children than we expected.What were those parents thinking? There was not a lot of interaction between the MANY international guests represented. Everyone seemed to stay on their own though the staff tried so hard to communicate with everyone. Rudeness of guests to each other was very sad. We all had our own idea of what a vacation is but obviously others ideas didn't match ours. We never were able to get two chairs together at the pool or the beach. We saw many many chairs with towels and personal items but no people so we could not enjoy the beach or pool because we didn't get there early in the day. Food was special and the selection of alcohol was good. Unfortunately, we won't plan another trip to Cancun, Playa de Carmen or Mexico for that matter but that has NOTHING to do with the staff at Riu Palace Mexico.
Jennifer, usOther trip
Riu Palace Mexico All Inclusive, Playa del Carmen
We're going back! That in itself says a lot. This is the 3rd RIU I have stayed at and have enjoyed them all
Brad, usOther trip

See all reviews

Riu Palace Mexico All Inclusive, Playa del Carmen

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