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Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta

4 stars4 stars
Paseo De Los Cocoteros No 18Villa 8 Fraccionamiento Náutico, Nuevo VallartaNAY63732Mexico, 800-491-6126
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Food
Delicious food
165See all 165 Hotels.com reviews
From 2,803 reviewsTripAdvisor Traveller Rating

Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta

Hotel Info: 866-539-8117

from $139
  • Royal Level Junior Suite
  • Royal Level Luxury
  • Triple Room
  • Deluxe Ocean View Concierge
  • Deluxe Room, Ocean View
  • Deluxe Ocean View Romance
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 274 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Occidental Grand Nuevo Vallarta
  • Occidental Grand Nuevo Vallarta All Inclusive
  • Occidental Grand Nuevo Vallarta All Inclusive Resort
  • Occidental Nuevo Vallarta All Inclusive
  • Occidental Nuevo Vallarta

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 300 per 24-hour period (1-device limit, rates may vary)

WiFi is available in public areas for MXN 300 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
Working away
  • Meeting rooms 3
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Elevator/lift
  • ATM/banking
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

Food and beverages

  • All meals, snacks, and beverages included

Gratuities and taxes
Gratuities and taxes are included.
Entertainment
  • Onsite entertainment and activities

Activities and facilities/equipment
Water activities
  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

Dining

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Royal Level Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Le Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bar Olas - This bar overlooks the pool. Open daily.

La Hacienda - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Water skiing nearby

Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta’s small print

Also known as

  • Occidental Grand Nuevo Vallarta
  • Occidental Grand Nuevo Vallarta All Inclusive
  • Occidental Grand Nuevo Vallarta All Inclusive Resort
  • Occidental Nuevo Vallarta All Inclusive
  • Occidental Nuevo Vallarta

Policies

Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:

Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.

Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.

Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.

Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.

Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 300 per 24-hour period (1-device limit, rates may vary)

WiFi is available in public areas for MXN 300 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 165 reviews

Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta
Excellent4.0 / 5
Hotels.com fails to deliver
The hotel was fine. We booked a suite through Hotels.com and when we arrived there were no suites available. I believe this was likely an issue with Hotels.com and not the resort however I have no way of knowing who was at fault. We were offered a "downgrade" but this is not what we booked. We were attending a wedding at Hard Rock and had to book a room here to accommodate an extra guest who took our Hard Rock room. I preferred the Hard Rock Room as it had a balcony and tub which the Occidental did not have. The Hard Rock was loud where the Occidental was quieter. The few meals at the Occidental were better and it was a bit more upscale. Basically a personal choice as to what matters most to you. The Occidental was considerably more expensive for the downgrade room although it had a lot more perks. My major complaint was Hotels.com was unable to provide the room they booked me for and I would consider using alternate sources in the future,
2 night family trip
Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta
Excellent4.0 / 5
We will probably be back!
Wonderful shower, but bring your own conditioner! Plenty of chairs but no one tells you when you check in that the south pool and hot tub are off limits for the lowly guests who didn't have the right color bracelet, so we were embarrassed when we were asked to leave. So much fun swimming in beautiful ocean! Beautiful tennis courts, but the rackets must have been 20 years old. Worth the price.
4 night family trip
Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta
Excellent4.0 / 5
This hotel gives you a bang for the buck!!
Overall we enjoyed our stay. The hotel staff were all as friendly and helpful as could be. Breakfast was always excellent, lunch good and dinner so-so, with the exception of the Italian speciality dinner and the Mexican speciality dinner. I had one of the best filet mignon ever at the Italian restaurant and the Mexican restaurant was as charming as could be! The hotel itself was clean but quite noisy until about 1:00 a.m.The beach was nice with the exception of being very crowded in the sun bathing area. The drinks were watered down at the pool area but were excellent in the lobby area. The location was beautiful! Bottom line- I would highly recommend this hotel!! !
5 night romance trip
Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta
Excellent4.0 / 5
Convenient and clean
I am not particularly into staying at the all-inclusive, but stayed here for a race the next day. I found it quite adequate for my purpose, staff very nice and helpful, food was good, grounds well kept. Will stay again next year if I run the same event.
1 night trip
Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta
Good3.0 / 5
Perfect for the budget traveler
A lot that was not great about the hotel so I will start with the positive. 1. food was good for buffet style, I recommend to skip the in house restaurants due to needing a reservation and the food is essentially the same from the buffet. 2. the staff were very nice and made attempts to rectify any issues that came up. the negative 1. room a/c had an issue with air circulation, the t-stat would not regulate the desired temp so room was very very warm in some areas and cold in others and it had a very muggy feeling that was not comfortable to sleep in. Imagine Houston humidity but worse. On the return vent instead of a filter I found a thin piece of foam that was filled with dust. Not a huge deal to most but I traveled with my camera and it made the lenses have heavy condensation when I brought it out of the room ruining my chances to take sunset/sunrise photos. 2. We had ants in our room during our 3 night stay and after calling maintenance each night ants where still in the room. 3.This property is very old. They are slowly giving the property a facelift but it came with the cost of waking up to drilling and banging noises at odd hours. 3. paid for wifi service in my room and it did not work during my stay, the hotel staff attempted to fix the problem but the issue was not resolved. The free wifi in the hotel lobby was very spotty and unreliable, cell service was very poor in that area as well. Hotel is for the budget traveler don't expect a 5 star experience
3 night romance trip

See all reviews

Occidental Nuevo Vallarta - All Inclusive, Nuevo Vallarta

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