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Crowne Plaza Niagara Falls Fallsview, Niagara Falls

3.5 stars
5685 Falls AvenueNiagara FallsONL2E6W7Canada, ‏800-491-6126
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Good3.4 / 5
Location
Great location
Service
Fantastic service
Room
Room is not nice
Comfort
Uncomfortable
496See all 496 Hotels.com reviews
From 1,635 reviewsTripAdvisor Traveller Rating

Crowne Plaza Niagara Falls Fallsview, Niagara Falls

Hotel Info: 866-539-8117

from $106
  • Deluxe Room, Non Smoking
  • Standard Room, Non Smoking
  • Room, 2 Double Beds, Non Smoking, Bathtub
  • Room, 1 King Bed, Non Smoking (Upper Falls View)
  • Room, 1 Queen Bed, Non Smoking
  • One Queen Bed, Non-Smoking
  • Two Double Beds, Non-Smoking
  • Room, 1 King Bed, Non Smoking, Jetted Tub (Falls view)
  • Room, 2 Queen Beds, Non Smoking (Upper Falls View)
  • Room, 2 Double Beds, Non Smoking (Falls View)
  • Room, 2 Queen Beds, Non Smoking (Partial Falls View)
  • Traditional Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed (Upper Falls View)
  • Room, 2 Double Beds (Upper Falls View)
  • Room, 2 Double Beds (Falls View)
  • Standard Room
  • Executive Room, 1 King Bed, Non Smoking
  • Traditional Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 234 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • Crowne Plaza Hotel Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
  • Niagara Falls Crowne Plaza
  • Crowne Plaza Niagara Falls Fallsview Hotel

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: CAD 15.95 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee
  • In-room bottled water

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs CAD 29.00 per night with in/out privileges

Rollaway beds are available for CAD 20.00 per stay

Breakfast is offered for an extra charge of CAD 20 per person (approximately)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Miniature golf on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Casino
  • Water park access (surcharge)
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Meeting rooms 11
  • Conference space size (feet) - 7578
  • Conference space size (meters) - 704
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Christienne Fallsview Spa features treatment areas and a Relaxation Lounge with a view of the beautiful Niagara Falls and is the only Spa in Canada to offer a Hydrotherapy Infinity Tub. Christienne is the exclusive home to the GUINOT line of skincare products in Niagara. The Spa offers aromatherapy, facial, and hydrotherapy treatments, manicures and pedicures, massages.

Dining

Onsite venue - restaurant.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Miniature golf on site
  • Water park access (surcharge)

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Crowne Plaza Niagara Falls Fallsview, Niagara Falls’s small print

Also known as

  • Crowne Plaza Hotel Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
  • Niagara Falls Crowne Plaza
  • Crowne Plaza Niagara Falls Fallsview Hotel

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: CAD 15.95 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee
  • In-room bottled water

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self parking costs CAD 29.00 per night with in/out privileges

Rollaway beds are available for CAD 20.00 per stay

Breakfast is offered for an extra charge of CAD 20 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 496 reviews

Crowne Plaza Niagara Falls Fallsview, Niagara Falls
Poor1.0 / 5
Surprise fees over $55
Location was good. Be prepared for their "resort fee", which came as a surprise to us, at over $50. When I said "I thought we prepaid through hotels.com" the desk staff answered "...and, if you had read the disclaimer on hotels.com, you would have seen that we can charge these fees." So ok, we won't be recommending this hotel to anyone, and won't go back. Honest fees, ok. "resort fees" for services we didn't want or use, coupled with a smart-mouthed desk staff, not ok. I work too hard for my money to throw it away.
1 night romance trip
Crowne Plaza Niagara Falls Fallsview, Niagara Falls
Good3.0 / 5
Crowne Place - Niagara Falls
The online descriptive for the rooms indicated there was a refrigerator and safe in the rooms, neither of which were in our room. The room we had was small. My husband prefers the side of the bed closest to the bathroom and got stuck between the bed and wall when getting up after midnight (there's only 5" between the bed and wall. It made for a good laugh in the morning. The ice machine on the 7th floor was not working and on our second day we call the front desk and within 5 minutes housekeeping came with ice, so service was commendable. The dining room offers a spectacular view of both the US and Canada Falls making the shortcomings tolerable.
2 night romance trip
Crowne Plaza Niagara Falls Fallsview, Niagara Falls
Poor1.0 / 5
Scam, hidden charges that you can not opt-out of.
Hotel charge over $100.00 in unused non-negotiable incidentals at check out. They charge $29/night parking even though we did not park there. They charged for "complimentary" items that we never received, asked for, or used, including; "free bus passes"(we never rode the bus), "restaurant coupons"(we didn't eat at these restaurants), "free wi-fi" (we didn't bring any devices with us), "free water" (never touched them), "free long distance calling" (we never called anyone). They billed us for these items at check-out and said those charges where mandatory, even though when we checked in, they said our stay was completely paid for. This place is a scam, avoid it.
2 night romance trip
Crowne Plaza Niagara Falls Fallsview, Niagara Falls
Fair2.0 / 5
Beware when booking "Queen sized" bed!!
Like other reviewers, I noticed the stale smell the moment we opened the door. The room was also very tiny for a "Queen" bed which wasn't even a queen, it was 2 twin beds pushed together that hurt our backs. The only thing that was commendable was quick check in and convenient location. I also forgot my jeans at the hotel and they were able to ship it back to me (at a huge cost to me)..and I had to follow up and ask. Staff did not call to inform me of my forgotten item. We were very disappointed but happy we got the hotel room at the last minute during a long weekend. We will not be returning to this hotel again.
1 night romance trip
Crowne Plaza Niagara Falls Fallsview, Niagara Falls
Outstanding5.0 / 5
Falls trip
Had a great time.
5 night romance trip

See all reviews

Crowne Plaza Niagara Falls Fallsview, Niagara Falls

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