Royal Palace Hotel

Photo gallery for Royal Palace Hotel

Lobby
Standard Room, 2 Single Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Suite | Living area | TV
Standard Room, 2 Single Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi

Overview of Royal Palace Hotel

Royal Palace Hotel

3.0 star property
3-star hotel in Almaty with restaurant and bar/lounge

8.0/10 Very good

4 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
  • Restaurant
Map
Zhansugurov av., 178, Almaty, 050066
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Luggage storage
  • Tour/ticket assistance
For families
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Minibar

Choose dates to view prices

About this area

Getting around

  • Almaty (ALA-Almaty Intl.) - 25 min drive
  • Almaty Station - 13 min drive
  • Airport shuttle (surcharge)

About this property

Royal Palace Hotel

3-star hotel, revitalised in 2017
At Royal Palace Hotel, you can look forward to a round-trip airport shuttle, dry cleaning/laundry services and a bar. In addition to conference space and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Continental breakfast (surcharge), luggage storage and a 24-hour front desk
  • Meeting rooms, a front desk safe and tour/ticket information
Room features
All guest rooms at Royal Palace Hotel boast comforts, such as air conditioning and dressing gowns, in addition to amenities, such as complimentary wireless Internet access and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • TVs with cable channels
  • Fridges and daily housekeeping

Languages

English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2009
  • Safe-deposit box at front desk

Languages

  • English
  • Russian

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of KZT 1100 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 3000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property does not have lifts.

This property accepts credit cards and cash.

Also known as

Royal Palace Hotel Almaty
Royal Palace Almaty
Royal Palace Hotel Hotel
Royal Palace Hotel Almaty
Royal Palace Hotel Hotel Almaty

Frequently asked questions

Does Royal Palace Hotel offer free cancellation for a full refund?
Yes, Royal Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Royal Palace Hotel?
As of 3 October 2022, prices found for a 1-night stay for 2 adults at Royal Palace Hotel on 15 October 2022 start from €39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Royal Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Royal Palace Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Palace Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Royal Palace Hotel?
Yes, an airport shuttle is available. The charge is KZT 3000 per vehicle one-way.
What are the check-in and check-out times at Royal Palace Hotel?
You can check in starting at 2:00 PM. Check-out time is noon.
Is there an on-site casino at Royal Palace Hotel?
No, this hotel doesn't have a casino, but Casino Zodiak (23-min drive) is nearby.
Are there restaurants at or near Royal Palace Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Esperanza (2.5 mi), Ozyurt (2.5 mi) and Genatsvale (2.6 mi).

Overall score and ratings

8.0

Very good

8.0/10

Cleanliness

8.7/10

Staff & service

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Good transit hotel
I used this hotel as a transit hotel and stayed for 10 hours. It was about 30mins away from the airport. The room was clean and comfortable and great value for money.
matthew, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Overnight stopover in Almaty
This was an overnight stopover between flights. Location of the hotel was in reasonable distance away from Almaty airport and was very reasonable for the cost of a 1 nights stay. I agree with previous comments regarding this hotel where I would not book this hotel if you were planning to use this hotel as a base exploring Almaty and surrounding areas, however would recommend for an overnight stopover between flights.
Graham, 1-night trip
Verified Hotels.com guest review

6/10 Good

Average
Real three star hotel. Room was clear, though, the staff was very much friendly and supportive. Airport shuttle service was very much useful too.
Fazliddin, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Уютно и чисто
Gökmen, 1-night business trip
Verified Hotels.com guest review