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Country Inn & Suites By Carlson West Bend, West Bend

2.5 stars2.5 stars
2000 Gateway CtWest BendWI53095United States of America, 855-239-9401
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Excellent4.2 / 5
Room is all right
Great location
Fantastic service
Great pool
106See all 106 reviews
From 194 reviewsTripAdvisor Traveller Rating

Country Inn & Suites By Carlson West Bend, West Bend

Hotel Info: 855-239-9401

from $89
  • Suite One King Bed Accessible
  • Two Queen Beds Non-Smoking Accessible
  • Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Guest)
  • Guest Room, 2 Queen, Non-Smoking
  • Guest Room, 2 Queen, Accessible, Non-Smoking
  • Room, 1 King Bed with Sofa bed, Non Smoking
  • 1 King Non Smoking 1 Bedroom Suite
  • 1 King Non Smoking Guestroom
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • 1 Room Whirlpool Suite
  • Guest Room, 1 King, Non-Smoking
  • 2 Queens Non Smoking Guestroom

At a glance

Key facts

Hotel size

  • This hotel has 58 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

In the hotel

Things to do
  • Indoor pool
  • Free use of nearby fitness center
  • Spa tub
Working away
  • 24-hour business center
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built 1998
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Picnic area
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Recent reviews

Excellent 4.2 /5 from 106 reviews

Country Inn & Suites By Carlson West Bend, West Bend
Fair2.0 / 5
Mediocre visit
Not what expected. No signage off highway or frontage road to know where to turn. Sheets had dark specks on them had to be moved at 11:30 at night. Construction, dirty halls. No cookies at desk most of time. Rooms ok but heavy comforters too warm with no lighter choice. One kind of pillow no support. Breakfast not bad but not great. Just ok. Lady working breakfast was very nice and accommodating.
2 night family trip
Country Inn & Suites By Carlson West Bend, West Bend
Good3.0 / 5
Spring Break Mistake
I loved the area of the hotel within West Bend. The hotel was being updated but we were in a room that smelled of stale cigarette smoke. When we went for breakfast, the server was talking to a man and didn't refill the heated buffet when there was still an hour left to breakfast. My children were on spring break as well as another couple staying there. She made a comment about so many children being there and eating! That was upsetting. We didn't need to feel like we were a burden. Also, there were no towels in the pool area clean, just a heaping basket of dirty ones.
Family trip
Country Inn & Suites By Carlson West Bend, West Bend
Poor1.0 / 5
Never will stay there again
Hotel is in need of serious improvements. Stains on the carpeting everywhere, damaged and peeling walls. No food or snack options anywhere. There was a rotten banana in the bowl, but the vending machines was out of order. They did offer to start breakfast an hour early to accommodate a dance competition in the area, but there was no food available 15 minutes after they stated it would be ready. Doors to parking lots did not open with the keypad, so had to constantly walk to the main entrance.
1 night family trip
Country Inn & Suites By Carlson West Bend, West Bend
Excellent4.0 / 5
Scary Parking lot in the winter months! BEWARE
The parking lot spaces were horrible, No salt or sand, covered in Bumpy sheer ice. Had to hang on to my car mirrors, etc. hoping/praying not to fall! All of the Handi-Capped spots were even worse, Just plain scary! Parking lot was also VERY dark which made seeing/maneuvering the ice even worse at night! Check out is at Noon which is Great! However, the cleaning staff were talking and laughing so loud out in the hallways just before 7:00 AM I had to finally leave my bed 10 minutes later to ask them to please be quiet. I was really surprised it was the staff! I thought it was "late night partier's/drunks" just getting in at the amount of the noise that was made. In all of my years as a traveler I have Never had to ask the service staff to please be quiet. The breakfast was ok, but the kitchen help did not keep up with the plates, glasses, silverware. I waited a half hour in the dining room before I could get any thing to use to eat with, along with about 8 other guests. Really sad. The pool area was very nice except for a middle aged man who seemed to be very "Cozy" with the desk staff, it seemed every time I left or went to get some "Vending" in the building he was either there at the front desk or in the pool area, it was very creepy the way he was constantly staring at all the little girls around or in the pool that DID NOT belong to him! I really don't think any of the staff had a clue of this strange behavior. Made me very uncomfortable.
1 night romance trip
Country Inn & Suites By Carlson West Bend, West Bend
Good3.0 / 5
Wouldn't recommend/look at other options close by
My family stayed at the hotel for one night as part of a little getaway. I would not recommend this hotel nor would I choose this one for a future stay. The walls are paper thin. Unfortunately we ended up there on the same evening as what appeared to be some people traveling for a youth hockey event and these people had no respect for others staying in the hotel- there was so much noise until late into the evening. The hotel is also located right off the freeway. Between the noise from other guests, the freeway, and the incredibly uncomfortable beds and pillows, none of us slept well. We used the pool quite a bit and enjoyed that. The pool is very small, but we were lucky enough to have the pool to ourselves at the times we chose to swim. I would not spend my money here again. There are other hotels in the area that I would consider before looking back at this one.
1 night family trip

See all reviews

Country Inn & Suites By Carlson West Bend, West Bend

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