The Northam All Suite Penang, Penang

Horrible stay with damaged floorboard, check in can be done at 2pm but reception keep saying is full book must wait for at least half an hour to one hour. Electricity intermittent cut off the lighting and a/c and malfunction hair dryer.

The hotel Wifi is very poor I was told it's was due to high hotel occupancy. This should not be happening to a 4star hotel

Overall great value for money as all suites hotel

Very spacious room with a good view of the beach. Hotel is situated conveniently to places of interest and malls. However, cleanliness and certain equipments within the room for e.g. fridge, main control system can be better maintained and upgraded. Otherwise, a decent stay for me.

The rooms were large, but the furniture and furnishings were old and worn. The service is a little lacking. For example, the teacup wasn't washed even though the bed was made up; and no one replenished the towels by the pool. Also, my bedcover comprised of 2 smaller covers, as if the hotel did not cater for this bed size. Still the pool was nice and large, and pool deck had a great view. The location of the hotel was also rather convenient.