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Palenque Casa Hotel BY HMC

3-star3 stars
Calle del Jardin #39-118San Diego, CartagenaBolivar130001Colombia

3-star hotel with outdoor pool, near Puerta del Reloj
  • Free buffet breakfast and free WiFi
Good7.8
  • Staff was wonderful. Very nice to me. However... There was something wrong with every…Feb 21, 2018
  • I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway…Dec 9, 2017
60See all 60 Hotels.com reviews
From 10 reviewsTripAdvisor Traveller Rating

Palenque Casa Hotel BY HMC

from $60
  • Standard Room
  • Superior Room
  • Standard Twin Room
  • Standard Single Room
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 1 PM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Offsite

  • Beach shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach shuttle (surcharge)
  • Outdoor pool
  • Spa services on site
  • Spa tub
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built 1960
  • Designated smoking areas
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Palenque Casa Hotel BY HMC’s small print

Also known as

  • Palenque Casa Hotel HMC Cartagena
  • Palenque Casa Hotel HMC
  • Palenque Casa HMC Cartagena
  • Palenque Casa HMC

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed). Please contact the office using the information on the reservation confirmation received after booking.

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Rollaway beds are available for COP 80000 per day

Airport shuttle service is offered for an extra charge of COP 60000 per room (roundtrip)

Cruise ship terminal shuttle service is offered for an extra charge

Beach shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Palenque Casa Hotel BY HMC

Landmarks

  • In Cartagena Walled City
  • Puerta del Reloj - 10 min walk
  • San Felipe de Barajas Castle - 18 min walk
  • San Pedro Claver Church and Convent - 14 min walk
  • Plaza de San Diego - 3 min walk
  • Las Bovedas - 3 min walk
  • House of Gabriel Garcia Marquez - 3 min walk
  • Santo Toribio Church - 6 min walk

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 11 min drive
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Recent reviews

Good 7.8 From 60 reviews

Palenque Casa Hotel BY HMC
Very Good8.0
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
A Traveler, us2 night trip
Palenque Casa Hotel BY HMC
Very Good8.0
I recommend
Hotel was good and convenient. Near to airport
Zunilda, us1 night trip
Palenque Casa Hotel BY HMC
Exceptional10.0
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
A Traveler, us4 night romance trip
Palenque Casa Hotel BY HMC
Very Good8.0
Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.
Daniel, us4 night family trip
Palenque Casa Hotel BY HMC
Fair4.0
Not so good.
We payed for a superior room and just got a standard room. The room was small, had some areas around corners and inside the closet that were dirty and also the pillows had a strange smell. For two people trying to sleep on a double bed was difficult. Then after I complained they changed us to a superior room that was by far better. Other aspect and it has nothing to do with the hotel is that there is a construction next to the hotel, so after 7:00 AM nobody can sleep due to all the noise. Need to say that breakfast was good, but in my opinion this hotel needs to be updated. The carpets look dirty, the windows don't have a blackout curtains, and because of the doors being very flimsy you do not feel secure in this hotel. I definitely do not recommend it.
A Traveler, us2 night romance trip

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Palenque Casa Hotel BY HMC

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