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The Palace of the Lost City at Sun City Resort, Sun City

5-starQuality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Sun City ResortSun CityNorth West0316South Africa

Luxury hotel in Sun City with 3 restaurants, golf course
  • Free buffet breakfast and free WiFi
Fabulous8.6
Breakfast
Tasty breakfast
Location
Great location
WiFi
Good internet service
Beach
Reasonable beach
243See all 243 Hotels.com reviews
From 2,174 reviewsTripAdvisor Traveller Rating

The Palace of the Lost City at Sun City Resort, Sun City

from $376
  • Luxury Twin Room
  • Superior Luxury Room
  • Superior Luxury Pool Facing Room
  • Superior Luxury Family Room
  • Junior Suite
  • Superior Suite
  • Paraplegic Room

At a glance

Key facts

Hotel size

  • This hotel has 335 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle

  • Free casino shuttle
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Water park
  • Outdoor pool
  • Health club
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Nightclub
  • Free water park access
  • Children's pool
  • Steam room
  • Waterslide
  • Sauna
  • Lazy river
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Mountain biking on site
  • Parasailing on site
  • Playground on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Volleyball on site
  • Water skiing on site
  • Free water park access

The Palace of the Lost City at Sun City Resort, Sun City’s small print

Also known as

  • LOST CITY PALACE
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • Palace Lost City Sun City Resort
  • Palace Lost Resort
  • The Palace of the Lost City
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 16 years old are not allowed in the spa without adult supervision.

Reservations are required for golf tee times and massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs ZAR 65 per night

Valet parking costs ZAR 65 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Palace of the Lost City at Sun City Resort, Sun City

Landmarks

  • Lost City - 8 min walk
  • Pilanesberg National Park - 9.6 mi / 15.4 km
  • Mogwase Shopping Center - 13.8 mi / 22.2 km
  • Royal Bafokeng Stadium - 20.8 mi / 33.5 km
  • Olympia Park Stadium - 28.3 mi / 45.5 km
  • Rustenburg Golf Club - 30.1 mi / 48.5 km
  • Vaalkop Dam Nature Reserve - 31.2 mi / 50.2 km

Getting around

  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Free area shuttle
  • Free casino shuttle

Recent reviews

Fabulous 8.6 From 243 reviews

The Palace of the Lost City at Sun City Resort, Sun City
Fair4.0
Poorly maintained room and poor service
Not at all impressed. Firstlt, there was a ceiing fan in the room. We tried every switch in the room to try to switch it off, but nothing helped. Eventually I had to srand on a chair and switch it off on the fan itself. Secondly, we put our valuables in the safe and wanted to leave the room. However, the safe didn't work. We called maintenance and they fixed the safe. We told the lady who came to fix the safe that none of the lights in the entrance part of the room were working. She tried to switch them on but couldn't. From our room phone she put in a call to maintenance to come sort out the lighting. No-one came.When you are paying $585 a night, you expect to receive much better maintenaned room and much better service.
Ivan, us1 night trip
The Palace of the Lost City at Sun City Resort, Sun City
Good6.0
Unqualified Staff
The staff where extremely rude at check in. Only when I called the manager did he try and assist me in a professional manner. The rest of the stay the service was mediocre.
A Traveler, us1 night trip
The Palace of the Lost City at Sun City Resort, Sun City
Poor2.0
It was the worst experience
A Traveler, usFamily trip
The Palace of the Lost City at Sun City Resort, Sun City
Exceptional10.0
Awesome staff, very professional concierge, I would give 6 stars if possible. thanks
A Traveler, us4 night family trip
The Palace of the Lost City at Sun City Resort, Sun City
Very Good8.0
Pleasant Palace Stay
My son and I had a great time. The valley of the waves is fantastic for kids. At this time of the year the resort was fairly quiet and the queues were minimal. I really enjoyed my food and so did my son. My wife however was a bit disappointed with the quality of some of the food. We also struggled at check-out time due to a long queue. She was also disappointed that the pool was being refurbished and although it was scheduled to reopen, it hadn't yet been opened. On the whole, a great weekend and one which I would do again.
A Traveler, us2 night family trip

See all reviews

The Palace of the Lost City at Sun City Resort, Sun City

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