Holiday Inn South Normanton M1, Jct.28, Alfreton

A property definitely in need of updating. They obviously cater for company bookings as opposed to individuals or couples as our room was probably the furthest imaginable from reception, a real route march. We will be returning to the area but would get more value from the travel lodge opposite. The carpets were stained and faded etc.

I had originally cancelled my booking at the hotel as I was concerned about the works and also paying for breakfast for 2 when I was travelling solo. The manager took the time to call me and so I rebooked. Yes the hotel is still being worked on but I experienced no noise or problems. On checking in the staff were helpful and courteous. There was a hiccup with the first room allocated as a very large screen TV was on the desk meaning no workspace. There were 2 tvs in the room which was rather strange. On asking reception it was explained the tv was for installation on the wall as part of the upgrade. I was immediately moved to one of the refurbished rooms without even asking. This new room was excellently kitted out in a smart modern decor. Everything you could require was there including a room safe (lap top sized), air conditioning and a mini fridge with complimentary water. The king sized bed was very comfy. On day 2 I needed information about trains and local area. This was offered by one of the bar/waitresses who not only told me the whereabouts of the station but checked time trains as well. The staff at this hotel are it's standout feature. Once completed this will be an excellent place to stay as even now they go out of their way for you. I will definitely return when in the area as the welcome and convenience are excellent. The modern design would not be my choice but it works well. The staff cannot be bettered in my opinion.

Refurbished restaurant and friendly staff. The room was a bit outdated bug clean and comfortable. I slept well dhich is important to me. The gym is a bit small so avoid rush hour but I loved the sauna. Food quality was good, a bit overpriced and to wait 35-40 minutes for a pasta arrabiata was a bit too long. If they would have told me I wouldn’t have ordered. That’s the only real criticism.

Good choice but meals are expensive. Can't understand this because there is a Brewers Fayre restaurant across the road. The Derbyshire must surely lose a lot of trade to them which is a shame.

Hotel currently being upgrade, old room are very tired, the new lounge area/restaurants is lover and fresh, but it is very drafty due there nothing to stop draft from entrance in cold weather