Guests
All properties in Cancun, Quintana Roo, Mexico

Krystal Grand Cancún

4-star beachfront resort with spa, near Forum Beach

  • Free WiFi and free parking
From
$183

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Krystal Grand Cancún
  • Krystal Grand Cancún
  • Beach bar
  • Beach
  • Krystal Grand Cancún
Krystal Grand Cancún. Image 1 of 85
1 / 85Krystal Grand Cancún
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, 77500, QROO, Mexico
7.4.Good.
  • It was a good stay as we needed to be

    Apr 23, 2022

  • The hotel check in & out was extremely slow. Front desk and all staff were friendly. If…

    Apr 2, 2022

See all 857 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 398 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Zona Hotelera
  • Forum Beach - 3 min walk
  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Costa Occidental de Isla Mujeres National Park - 7 min walk
  • Chac Mool Beach - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Altitude Corner Suite Ocean Front
  • Altitude Corner Suite Partial Ocean View
  • Altitude Family Suite Partial Ocean View
  • Altitude Master Suite Ocean Front
  • Altitude Suite Double
  • Altitude Suite King
  • Altitude Suite Ocean Front
  • Deluxe Family Partial Ocean View
  • Deluxe Ocean Front Double with Balcony
  • Deluxe Ocean Front King with Balcony
  • Family Suite Ocean Front
  • Deluxe Double Room
  • Deluxe Partial Ocean View King
  • Deluxe Room King
  • Honeymoon Suite Ocean Front
  • Presidential Suite Ocean Front
  • Deluxe Partial Ocean View Double

What’s around

Landmarks

  • In Zona Hotelera
  • Forum Beach - 3 min walk
  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Costa Occidental de Isla Mujeres National Park - 7 min walk
  • Chac Mool Beach - 9 min walk
  • Tortuga Beach - 39 min walk
  • La Isla Shopping Mall - 44 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum By The Sea Mall - 7 min walk
  • Plaza Caracol Mall - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
map
See on map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 398 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Children's pool
  • Full-service spa
  • Sauna
  • Playground on site
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas

Working away

  • Number of meeting rooms - 6
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.

Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.

The Grill - Onsite family restaurant. Reservations are required. Open daily.

Risotto - Onsite restaurant. Reservations are required. Open daily.

Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 120 fee, and antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Krystal Grand Cancún Resort
  • Krystal Grand Cancún Cancun
  • Krystal Grand Cancún Resort Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Krystal Grand Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Restaurante Ayami. Nearby restaurants include Ty-coz Express (7-min walk), Mextreme (8-min walk), and Marinero's (9-min walk).
  • No, this resort doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancún also has a sauna and beach cabanas, as well as a picnic area and a garden.
7.4.Good.
  • 10.0.Exceptional

    Time share

    Checking in took forever im pretty sure it's a time share we couldn't use some of the pools we got a Bracelet and cannot pay cash. I absolutely dislike time share places and this was one of them. Never again.

    Glenn, 1 night trip, Apr 2, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Dirty hot rooms and aweful customer service

    The resort at first glance is beautiful... we had a great view from room... but that is probthe only good i can say rooms are extremely dirty.( my sweater touched floor was covered in hair and dust) shower curtain had mildew on it. Our room smelled like sewer water and our ac did not work i went to front desk 3 times during my stay about ac and cleaniness until i just gave up..which leads me to staff they did not care what u needed or what u had to say were all pretty rude this is at bars front desk everywhere!! It is a credit card only property and none of us knew this so that kinda sucked. Had to sleep with sliding door open for air so had to try n drowned out the wind aswell as a horrible screaming noise coming from leaking ac and awful sewer smell that got worse if we showered after the first 2 days drains all started to back up if water was ran... i would not recommend this resort i paid over 1000 to be uncomfortable whole time i was at property...the only exception to the rude staff was the front door guy that helped with baggage an older gentleman with grey hair he was awesome our whole stay and went above and beyond ro help us from the time we arrived til we left... so thank you to him.

    Cynthia, 5 night family trip, Mar 18, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Not the best stay....

    Property was nice at first glance, got to hotel early by 8:00 am, said they would have room ready by 10:00 am when went back up to front desk, said come back at 1 so we did, still nothing ready, so had to come back at 3 and was finally able to check into our room, hotel buffet was quite expensive $19, variety and food wasn't that great. Staff was not friendly at all, not accommodating at all, everything had to be paid by credit card, nothing could be added to room or paid at end of stay, all had to be paid at time of ordering... ex.. room service, bar areas and restaurants, none of them would take pesos or cash for any of it which made things very difficult as normally I bring more pesos since we're in Mexico, also, there is a service charge for room service per order that I was not made aware of, food took over an hour to 2 at times.....bathroom didn't flush well and air conditioning wasn't the best, got really hot in the room at times. When time to check out, I called for a courtesy late check out and they would not give it to me, stating someone was waiting for my room already, no one would help with shuttle or cab back to airport, had to walk down to end of property to contact a taxi ourselves...would not stay at this property again

    Shamaine, 5 night family trip, Mar 18, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    We did not take a hair blow dryer and the room did not have one, we did not have a coffee pot. They charge for beach seats, very pricey, nice hotel

    Nicolasa, 6 night family trip, Mar 11, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Front desk. Staff wats very rude they did al out of mistake in my reservation I pay all inclusive and and was having trouble using it because they didn’t change it in the sistema and I found a cucuracha in my hamburger

    Emma, 1 night trip with friends, Mar 9, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    Horrible estado

    Totalmente decepcionado pague tres veces mas que su hotel hermano Krystal, y es casi la misma habitacion, super sencilla, en mal estado en general, no vuelvo a rentar este hotel.

    alberto, 1 night trip, Feb 18, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    I booked for 3 days and only stayed one day didn’t get a refund for the other 2 days lost of money 😡

    Luz Neyda Ángulo, 3 night romance trip, Feb 13, 2022

    Verified CheapTickets guest review

  • 6.0.Good

    Overal for us was a 5

    The room is old. No coffe maker in the room. Customer service poor everytime you ask a question they are to rude. Breakfast ok. The service in the beach excellent specialy Cinirilo was the best, everybody there needs to learn from him great waitres in the beach.

    Leonard, 3 night trip, Feb 12, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I love everything about the hotel. No complaints

    cassandra, 3 night family trip, Feb 11, 2022

    Verified Expedia guest review

  • 6.0.Good

    Location was great. The food was ok. The Staff was always helpful but we reserved a king room and there were not any available upon our arrival. There was one 2 days after but the view was not the same.

    Gabriel, 4 night trip with friends, Feb 11, 2022

    Verified Expedia guest review

See all 857 reviews