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Krystal Altitude Cancún

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Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe
Altitude Master Suite, Ocean front | Balcony view
Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)

Overview of Krystal Altitude Cancún

Krystal Altitude Cancún

4.0 star property
Upscale beachfront hotel with spa, near Cancun Convention Center
7.6 out of 10 Good
7.6/10 Good

1,161 verified guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is $208
Price available on 6/2/2023
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
For families
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 39 min walk
  • La Isla Shopping Mall - 44 min walk
  • Forum Beach - 5 min drive
  • Chac Mool Beach - 9 min drive
  • Langosta Beach - 5 min drive
  • Playa Tortugas - 13 min drive
  • Aquaworld - 8 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • Iberostar Cancun Golf Course - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive


  • Hooters - 6 min walk
  • Lobby Bar - 3 min walk
  • Vips - 5 min walk
  • Sunset Bar - 5 min walk
  • El Mercado - 2 min walk

About this property

Krystal Altitude Cancún

At Krystal Altitude Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be within a 10-minute drive of La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A free kid's club, a beach bar, and a sauna are other highlights at this upscale hotel. Fellow travelers love the breakfast.

All inclusive

All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Free supervised childcare
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball

Working away

  • 6 meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages


  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna


  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free extra futon
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.


Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Grand Cancún
Krystal Altitude Cancún Hotel
Krystal Altitude Cancún Cancun
Krystal Altitude Cancún Hotel Cancun

Frequently asked questions

Does Krystal Altitude Cancún offer free cancellation for a full refund?
Yes, Krystal Altitude Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Altitude Cancún?
As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Krystal Altitude Cancún on Jun 2, 2023 start from $208, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Altitude Cancún?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Krystal Altitude Cancún?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Altitude Cancún?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Altitude Cancún?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Altitude Cancún?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at Krystal Altitude Cancún?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Krystal Altitude Cancún and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Altitude Cancún also has a sauna and beach cabanas, as well as a picnic area and a garden.
Are there restaurants at or near Krystal Altitude Cancún?
Yes, there's an onsite restaurant, Restaurante Ayami.
Does Krystal Altitude Cancún have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Altitude Cancún like?
Krystal Altitude Cancún is a short 1-minute walk from Gaviota Azul Beach and 6 minutes' walk from Cancun Convention Center.







Staff & service




Property conditions & facilities




8/10 Very Good

Martha Catalina, 2-night trip
Verified guest review

10/10 Exceptional

Amy, 1-night trip
Verified guest review

8/10 Very Good

Hira, 5-night trip
Verified guest review

10/10 Exceptional

Krystal Altitude tower
Amazing! Will stay there again. Only the Altitude Tower though
Shatondra, 3-night trip with friends
Verified guest review

8/10 Very Good

Great stay. Great service great views from my room!
maria, 4-night trip with friends
Verified guest review

8/10 Very Good

Leah, 1-night trip
Verified guest review

10/10 Exceptional

Leah, 11-night family trip
Verified guest review

8/10 Very Good

Leah, 1-night family trip
Verified guest review

8/10 Very Good

Cynthia, 2-night trip
Verified guest review

6/10 Good

Overall thoughts
Robert, 3-night trip
Verified guest review