Krystal Altitude Cancún in Cancun: Find Hotel Reviews, Rooms, and Prices on Hotels.com

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Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front | Balcony view

Premium bedding, down comforters, pillowtop beds, in-room safe

Overview
Rooms
Location
Amenities
Policies

Upscale beachfront hotel with spa, near Cancun Convention Center

7.6/10 Good

1,161 verified Hotels.com guest reviews

Property highlights

Pool

Spa

Free parking

Free WiFi

Restaurant

Connecting rooms available

Price available on 6/2/2023

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Main amenities

Daily housekeeping
On the beach
Restaurant and bar/lounge
Full-service spa
4 outdoor pools
Free children's club
Free supervised childcare
Sauna
Beach umbrellas
Beach cabanas
Beach sun loungers
Beach towels

For families

Free cribs/infant beds
Supervised childcare (free)
Children's pool
Playground on site
Children's club (free)
Connecting/adjoining rooms available

Room options

About this area

What's nearby

In Zona Hotelera
Cancun Convention Center - 6 min walk
Tortuga Beach - 39 min walk
La Isla Shopping Mall - 44 min walk
Forum Beach - 5 min drive
Chac Mool Beach - 9 min drive
Langosta Beach - 5 min drive
Playa Tortugas - 13 min drive
Aquaworld - 8 min drive
Puerto Cancun Marina Town Center - 9 min drive
Iberostar Cancun Golf Course - 9 min drive

Getting around

Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

Hooters - 6 min walk
Lobby Bar - 3 min walk
Vips - 5 min walk
Sunset Bar - 5 min walk
El Mercado - 2 min walk

About this property

Krystal Altitude Cancún

At Krystal Altitude Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be within a 10-minute drive of La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A free kid's club, a beach bar, and a sauna are other highlights at this upscale hotel. Fellow travelers love the breakfast.

All inclusive

All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Guest accommodations are sealed after cleaning

Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitizer provided

Enhanced food service safety measures are in place

This information is provided by our partners.

At a glance

Hotel size

398 rooms

Arriving/Leaving

Check-in time from 3:00 PM - anytime
Minimum check-in age: 21
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Free supervised childcare
Free children's club

Pets

No pets or service animals allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free secured onsite self parking
Wheelchair-accessible parking on site

Other information

Designated smoking areas (fines apply)

Property amenities

Food and drink

Restaurant
Bar/lounge
Beach bar
Poolside bar
Swim-up bar
Coffee shop
Private dining
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Children's pool
Playground
Free supervised childcare/activities
Grocery/convenience store
Children's games
Toys

What to do

On the beach
Beach volleyball

Working away

6 meeting rooms

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Beach cabanas (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

2 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
4 outdoor pools
Full-service spa
Sauna

Accessibility

Elevator
In-room accessibility (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Grab bar near toilet
Well-lit path to entrance
Stair-free path to entrance

Room amenities

Be entertained

50-inch LED TV
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Espresso maker
Bathrobes
Iron/ironing board

Sleep well

Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
Free extra futon
Free crib/infant bed
Free rollaway/extra bed

What to enjoy

Balcony

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer

Stay connected

Desk
Free WiFi
Phone

Food and drink

Free bottled water
Highchair

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.

Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.

The Grill - Onsite family restaurant. Reservations are required. Open daily.

Risotto - Onsite restaurant. Reservations are required. Open daily.

Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Children & extra beds

In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Grand Cancún

Krystal Altitude Cancún Hotel

Krystal Altitude Cancún Cancun

Krystal Altitude Cancún Hotel Cancun

Frequently asked questions

Does Krystal Altitude Cancún offer free cancellation for a full refund?

Yes, Krystal Altitude Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Krystal Altitude Cancún?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Krystal Altitude Cancún on Jun 2, 2023 start from $208, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Krystal Altitude Cancún?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Krystal Altitude Cancún?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Krystal Altitude Cancún?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Altitude Cancún?

Yes, there's free self parking.

What are the check-in and check-out times at Krystal Altitude Cancún?

You can check in from 3:00 PM - anytime. Check-out time is noon.

Is there an onsite casino at Krystal Altitude Cancún?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Krystal Altitude Cancún and nearby?

Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Altitude Cancún also has a sauna and beach cabanas, as well as a picnic area and a garden.

Are there restaurants at or near Krystal Altitude Cancún?

Yes, there's an onsite restaurant, Restaurante Ayami.

Does Krystal Altitude Cancún have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Altitude Cancún like?

Krystal Altitude Cancún is a short 1-minute walk from Gaviota Azul Beach and 6 minutes' walk from Cancun Convention Center.

7.6

Good

8.3/10

Cleanliness

7.7/10

Staff & service

7.6/10

Amenities

7.7/10

Property conditions & facilities

7.8/10

Eco-friendliness