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4-star beachfront resort with spa, near Forum Beach
It was a good stay as we needed to be
Apr 23, 2022
The hotel check in & out was extremely slow. Front desk and all staff were friendly. If…
Apr 2, 2022
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
On-site PCR COVID-19 testing is available for a USD 120 fee, and antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations are required for on-site testing.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
Checking in took forever im pretty sure it's a time share we couldn't use some of the pools we got a Bracelet and cannot pay cash. I absolutely dislike time share places and this was one of them. Never again.
Glenn, 1 night trip, Apr 2, 2022
Verified Hotels.com guest review
The resort at first glance is beautiful... we had a great view from room... but that is probthe only good i can say rooms are extremely dirty.( my sweater touched floor was covered in hair and dust) shower curtain had mildew on it. Our room smelled like sewer water and our ac did not work i went to front desk 3 times during my stay about ac and cleaniness until i just gave up..which leads me to staff they did not care what u needed or what u had to say were all pretty rude this is at bars front desk everywhere!! It is a credit card only property and none of us knew this so that kinda sucked. Had to sleep with sliding door open for air so had to try n drowned out the wind aswell as a horrible screaming noise coming from leaking ac and awful sewer smell that got worse if we showered after the first 2 days drains all started to back up if water was ran... i would not recommend this resort i paid over 1000 to be uncomfortable whole time i was at property...the only exception to the rude staff was the front door guy that helped with baggage an older gentleman with grey hair he was awesome our whole stay and went above and beyond ro help us from the time we arrived til we left... so thank you to him.
Cynthia, 5 night family trip, Mar 18, 2022
Verified Hotels.com guest review
Property was nice at first glance, got to hotel early by 8:00 am, said they would have room ready by 10:00 am when went back up to front desk, said come back at 1 so we did, still nothing ready, so had to come back at 3 and was finally able to check into our room, hotel buffet was quite expensive $19, variety and food wasn't that great. Staff was not friendly at all, not accommodating at all, everything had to be paid by credit card, nothing could be added to room or paid at end of stay, all had to be paid at time of ordering... ex.. room service, bar areas and restaurants, none of them would take pesos or cash for any of it which made things very difficult as normally I bring more pesos since we're in Mexico, also, there is a service charge for room service per order that I was not made aware of, food took over an hour to 2 at times.....bathroom didn't flush well and air conditioning wasn't the best, got really hot in the room at times. When time to check out, I called for a courtesy late check out and they would not give it to me, stating someone was waiting for my room already, no one would help with shuttle or cab back to airport, had to walk down to end of property to contact a taxi ourselves...would not stay at this property again
Shamaine, 5 night family trip, Mar 18, 2022
Verified Hotels.com guest review
We did not take a hair blow dryer and the room did not have one, we did not have a coffee pot. They charge for beach seats, very pricey, nice hotel
Nicolasa, 6 night family trip, Mar 11, 2022
Verified Hotels.com guest review
Front desk. Staff wats very rude they did al out of mistake in my reservation I pay all inclusive and and was having trouble using it because they didn’t change it in the sistema and I found a cucuracha in my hamburger
Emma, 1 night trip with friends, Mar 9, 2022
Verified Hotels.com guest review
Totalmente decepcionado pague tres veces mas que su hotel hermano Krystal, y es casi la misma habitacion, super sencilla, en mal estado en general, no vuelvo a rentar este hotel.
alberto, 1 night trip, Feb 18, 2022
Verified Hotels.com guest review
I booked for 3 days and only stayed one day didn’t get a refund for the other 2 days lost of money 😡
Luz Neyda Ángulo, 3 night romance trip, Feb 13, 2022
Verified CheapTickets guest review
The room is old. No coffe maker in the room. Customer service poor everytime you ask a question they are to rude. Breakfast ok. The service in the beach excellent specialy Cinirilo was the best, everybody there needs to learn from him great waitres in the beach.
Leonard, 3 night trip, Feb 12, 2022
Verified Hotels.com guest review
I love everything about the hotel. No complaints
cassandra, 3 night family trip, Feb 11, 2022
Verified Expedia guest review
Location was great. The food was ok. The Staff was always helpful but we reserved a king room and there were not any available upon our arrival. There was one 2 days after but the view was not the same.
Gabriel, 4 night trip with friends, Feb 11, 2022
Verified Expedia guest review