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Novotel Twin Waters Resort, Twin Waters

4 starsThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
270 Ocean Drive, Sunshine CoastTwin WatersQLD4564Australia, 800-491-6126
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Excellent4.0 / 5
Room
Room needs to be improved
Location
Great location
Service
Fantastic service
Value for money
Value for money could be better
389See all 389 Hotels.com reviews
From 3,083 reviewsTripAdvisor Traveller Rating

Novotel Twin Waters Resort, Twin Waters

Hotel Info: 866-539-8117

from $112
  • Resort Room, Room, 2 Double Beds, Lagoon View
  • Superior One Queen Bed Ocean View Balcony
  • Resort Room, Room, 1 Queen Bed, Garden View
  • Resort Room, Room, 1 Queen Bed, Lagoon View
  • Resort Room, Room, 2 Double Beds, Garden View
  • Overwater Lagoon King Suite
  • Suite, 1 King Bed, Garden View
  • Suite, 1 King Bed, Lagoon View
  • Resort Room, Room, Multiple Beds, Lagoon View
  • Resort Room, Room, Multiple Beds, Garden View

At a glance

Key facts

Hotel size

  • This hotel has 361 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: AUD 100.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Buffet breakfast is offered for an extra charge of AUD 35.00 per person (approximately)

Cribs/Infant beds are available for AUD 10.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for AUD 14.30 per night (rates may vary)

WiFi is available in public areas for AUD 14.30 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for AUD 27.50 per day (rates may vary)

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach towels
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms 14
  • Conference space size (meters) - 1125
Services
  • 24-hour front desk
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Porter/bellhop
Facilities
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Connecting/adjoining rooms available

Special features

Spa

Lagoon Day Spa has massage/treatment rooms. Services include massages, facials, body wraps, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.

Recreation

On Site

  • Health club
  • Spa tub
  • Bicycle rentals on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Rafting nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Novotel Twin Waters Resort, Twin Waters’s small print

Also known as

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: AUD 100.00 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Buffet breakfast is offered for an extra charge of AUD 35.00 per person (approximately)

Cribs/Infant beds are available for AUD 10.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for AUD 14.30 per night (rates may vary)

WiFi is available in public areas for AUD 14.30 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for AUD 27.50 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 389 reviews

Novotel Twin Waters Resort, Twin Waters
Outstanding5.0 / 5
Good for families
Overall, every family member enjoyed their stay. Buffet could be better.
3 night family trip
Novotel Twin Waters Resort, Twin Waters
Good3.0 / 5
good for families
It was comfortable and queit
1 night trip with friends
Novotel Twin Waters Resort, Twin Waters
Good3.0 / 5
Below average resort for couples
Room 151 . Classed as one of the best rooms available was rather poor in all aspects. No privacy and couldnt relax due to their water park being directly at the balcony..like literally 2 meters away.. King bed was 2 singles put together. Bathroom and air conditioner vents were disgustingly dirty. Balcony as covered in bird mess.. Everything else about the place as fantastic.
1 night romance trip
Novotel Twin Waters Resort, Twin Waters
Excellent4.0 / 5
Very nice~Will stay again
My daughter and I were in from the US to visit universities and really enjoyed this hotel. The lagoon is fun and clean and the ocean is a 2 minute walk away. The room was clean and very comfortable. Everything worked (toilet, showers, tv, etc) and the towels were soft and clean. We only ate from the cafe, the other restaurants were a bit expensive, so we drove about 2 minutes to the oceanfront and found a couple restaurants there. We were even visited by locals...a family of kangas on the lawn and a python of some sort by the outdoor bar area.
2 night family trip
Novotel Twin Waters Resort, Twin Waters
Fair2.0 / 5
Not pleased
Room had potato chips and spilled ice cream under the desk that had not been cleaned up prior to our arrival. Toilet made noise all night. Cold tile floors, generally not that nice of a room. Only stayed one night. Hotel moved our room and gave us a bottle of wine for the trouble. Would not stay there again.
Romance trip

See all reviews

Novotel Twin Waters Resort, Twin Waters

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