Playacar Palace All Inclusive

Photo gallery for Playacar Palace All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Overview of Playacar Palace All Inclusive

VIP Access

Playacar Palace All Inclusive

4.5 star property
All-inclusive beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

723 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is $342
Price available on 2/10/2022
Map
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Playa del Carmen, QROO, 77710
Main amenities
  • 201 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive
  • Playacar Golf Club - 3 min drive
  • Mamitas Beach - 7 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 22 min drive
  • Maroma Beach - 30 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31.8 miles/51.2 km

About this property

Playacar Palace All Inclusive


Property Location
With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. This 4.5-star property is 0.2 mi (0.4 km) from Playa del Carmen Maritime Terminal and 1.1 mi (1.8 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 201 air-conditioned rooms featuring iPod docking stations and free minibar items. 21-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.


Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 3229 square feet (300 square meters), including a conference center. Free valet parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
  • Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa services
  • 6 treatment rooms
  • Hydrotherapy
  • Deep-tissue massages
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Couples treatment room(s)
  • Aromatherapy
  • Hot stone massages
  • Body treatments
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site car hire

Family friendly

  • Children's pool
  • Playground

Food and drink

  • Coffee/tea maker

Dining

  • Free full breakfast available daily 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Jetted bath
  • Slippers
  • Hairdryer
  • Designer toiletries
  • Dressing gowns

Entertainment

  • 21-inch LED TV with cable/satellite service
  • iPod docking station

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean

Things to do

  • Fitness centre
  • Outdoor pool access neaby
  • Yoga classes on site
  • Aerobics classes on site
  • Surfing/body boarding nearby
  • Sailing nearby
  • Golf nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Bike rentals nearby
  • Windsurfing nearby
  • Snorkelling nearby
  • Theme parks nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 201 rooms
  • 5 floors
  • 1 building

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
Playacar Inclusive Del Carmen
Playacar Palace All Inclusive Aparthotel
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Does Playacar Palace All Inclusive offer free cancellation for a full refund?
Yes, Playacar Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Playacar Palace All Inclusive?
As of 1 Oct 2022, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 2 Oct 2022 start from $342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Playacar Palace All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Playacar Palace All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Playacar Palace All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Playacar Palace All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Playacar Palace All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Playacar Palace All Inclusive and nearby?
Have fun with activities such as cycling, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Playacar Palace All Inclusive?
Yes, there are 3 on-site restaurants. Nearby restaurants include Café Antoinette (4-min walk), El Pechugon (5-min walk) and Senor Frog's Playa Del Carmen (5-min walk).
Does Playacar Palace All Inclusive have private hot tubs?
Yes, each apartment has a jetted bath.
What's the area around Playacar Palace All Inclusive like?
Playacar Palace All Inclusive is a short 4-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. Travellers say that this aparthotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

This was a great stay! Friendly and helpful staff. Great 24 hour food options. This is a hotel to relax not party. More of a relaxing vibe.
Tracey-Ann Alicia, 4-night family trip
Verified Expedia guest review

2/10 Poor

Please don’t waste your hard earned money, and sacred vacation time here. This facility is pretty run down, the seaweed encompasses the beach, management is condescending, and rooms are damp and humid. I will say that the food was surprisingly good, and the wait staff in the restaurants were very kind. We spent $4,400 for a week, I’m very disappointed by the poor quality. Don’t be fooled by the excellent reviews. They just can’t be real.
Janet, 7-night family trip
Verified Expedia guest review

8/10 Very good

Ricardo, Elvia, Sebastian, Ana, Alfredo, and Daniela were great. All the staff was great but thats who we interacted with the most. Ricardo was superb.
Lisa, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Apart from having gorgeous scenery and beautiful culture, the staff is above and beyond. From the moment you walk into the resort they kindly greet you and make you feel comfortable and welcomed. I would highly recommend this resort to anyone who wants to have a memorable and amazingly fun visit to Mexico.
JESSICA L, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Aaron, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

WOW amazing property. Definitely felt welcoming and service to traveler was over the top. Food buffet was great, restaurants Momo and italian place was amazing (need t book ahead) pool was great, activities we’re entertaining, pool service was on point. Not so much the pressure from sales people but saved myself $$ on excursions for only 90 mins of a beating lol. Definitely recommend to family n friends. We’ll definitely be back.
MICHAEL, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff, and the food options are amazing!
John, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Michelle Renee, 7-night trip
Verified Travelocity guest review

10/10 Exceptional

The property was in a great location close to lots of shopping restaurants and nightlife Security had a very strong presence the staff was all polite very accommodating, the rooms were very comfortable especially the beds, plenty of towels room service was very promp, .
Sara, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

This resort is right next to the mall, 5th Ave, and the ferry to Cozumel. The staff is fantastic and always go above and beyond to please you. The food is delicious and making reservations to the specialty restaurants is easy. We did not order room service during our stay but our family members did and they loved it. The great thing about this resort is that you can visit the sister properties and eat over at those too. We took the ferry to Cozumel and spent the day at the Cozumel Palace and ate, snorkeled, and swam over there with same level of service. They have what looks like a beautiful beach and I say that because we were not able to enjoy the beach as the seaweed blooms were terrible. That is in no way the resort's fault and in fact their team cleared out so much of the beached seaweed that I was amazed at the difference of how much was there when we arrived and much much was gone when we left a week later.
Christopher Paul, 7-night family trip
Verified Orbitz guest review