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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Playacar Palace All Inclusive, Playa del Carmen

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free full breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,363 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Food
Delicious food
Room
Great room

Playacar Palace All Inclusive, Playa del Carmen

from $587
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, Partial Ocean View - Kids eat and stay free
  • Deluxe Room, Resort View - Kids eat and stay free
  • Deluxe Room, Ocean View - Kids eat and stay free
  • Honeymoon Suite, 1 King Bed
  • Walk Out Suites - Kids eat and stay free

What’s around Playacar Palace All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 19 min walk
  • Playacar Golf Club - 26 min walk
  • Paseo del Carmen - 2 min walk
  • Yucatek Divers - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

At a glance

Key facts

Size

  • 201 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free full breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Playacar Palace All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Playacar Palace
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace Playa del Carmen
  • Playacar Palace All Inclusive All-inclusive property
  • car Inclusive inclusive prope
  • Palace Playacar
  • Playacar All Inclusive
  • Playacar Palace
  • Playacar Palace All Inclusive
  • Playacar Palace Hotel Playa Del Carmen
  • Playacar Palace Mexico
  • Playacar Palace Resort
  • Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Policies

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 109 reviews

Exceptional 10.0
Hidden Gwm
This is an amazing resort, couple friendly 5. mins walk into town. Suits couples 30+; with 5 x onsite restaurants.
Trevor, us2 night romance trip
Exceptional 10.0
So happy with the friendliness and attentiveness of the staff. Comfy beds!!! Excellent food !!! Really enjoyed going to Cozumel Palace for a day! So happy we could use the resort credit without listening to a time share sales pitch. We loved this resort and would stay here again.
Clint, us4 night family trip
Exceptional 10.0
In general, great service at Playacar Palace. The honeymoon suite was beautiful. Christhel in the Italian restaurant was great as well as the manager of the restaurant.
us4 night romance trip
Exceptional 10.0
Great Vacation!
Great place for a vacation. Staff is well trained. The food is way beyond any other all inclusive I have stayed at before. Great location next to the heart of Playa del Playa The only "non-5 star" item is the hotel is a little tired. Not bad but not 5-star. The kids play room was small. The nightly entertainment was great. I would recommend this place to anyone.
John, us6 night family trip
Good 6.0
great service, good hotel, not outstanding
The facility is clean and aesthetically pleasing. But the first time I got into bed I felt sand at my feet, which made me this I was sleeping in old sheets. Service was wonderful, but the food was not great. Also, you must reserve the Hibachi restaurant and there was no availability during our stay. Italian restaurant my favorite; for meat eaters the Brazilian restaurant good; the main buffet mediocre; room service ok but quick. Use of the "resort credits" require you to pay a 16% "service fee." I couldn't get any information from the hotel about booking anything or the cost before my trip. Apparently, you have to email their information line 30 days before arrival. Optional tours with the resort credits are limited in selection and days and many require you to arrange your own travel. The spa service (relaxation massage) was good, and use of the spa facilities a bonus. The beach is very nice. If you like to be close to the market and shops, then this is a good place. It is also next to the pier where you can get a ferry to Cozumel. Beach is nice too.
Stacey, usFamily trip

Playacar Palace All Inclusive, Playa del Carmen

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