4/10 Fair
Oct 10, 2022
Horrible experience
Good facility but very much disappointing for the professionalism and service mind of the front desk staffs. The staff ONLY asked us if we want the breakfast without informing us it will be charged even if we miss it.
We couldn’t go the next morning and the front desk guy says we must pay for the breakfast even if we couldn’t come for breakfast because someone bought bread and sausages! We asked to pack them to go ,if so, he didn’t reply anything, not properly looking at us and just doing the computer things. Unbelievable way of treating customer and untrained staffs.
I would understand if it was a small family hotel but unacceptable for the hotel chain like this; someone went to buy a bread for us???
Hee Jeong
Hee Jeong, 1-night business trip
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