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Clarion Hotel & Aqua Lagoon Waterpark, West Springfield

2.5 stars
1080 Riverdale StWest SpringfieldMA01089United States of America, 800-491-6126
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Good3.4 / 5
Location
Great location
Breakfast
Tasty breakfast
Amenities
Amenities are not the best
Food
Food could be better
205See all 205 Hotels.com reviews
From 75 reviewsTripAdvisor Traveller Rating

Clarion Hotel & Aqua Lagoon Waterpark, West Springfield

Hotel Info: 866-539-8117

from $89
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • SGR
  • Standard Room
  • Suite, 1 Double Bed, Non Smoking
  • Standard Double Room, 2 Double Beds, Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 King Bed, Smoking
  • Standard Room
  • Suite, 1 Double Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Double Room, 2 Double Beds, Non Smoking
  • Standard Double Room, 2 Double Beds, Smoking
  • Double Room, 2 Double Beds, Accessible, Non Smoking
  • Standard Double Room, 2 Double Beds, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 262 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Also known as

  • Clarion Hotel West Springfield
  • Clarion West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark
  • Clarion Aqua Lagoon Waterpark West Springfield
  • Clarion Aqua Lagoon Waterpark

Policies

The waterpark at this property is open from 4-8 PM on Fridays and 12-8 PM on Saturdays and Sundays. An additional fee applies to all waterpark visitors. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: USD 100 per stay

Optional extras

The water park is accessible for an extra charge

Rollaway beds are available for USD 20 per day

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
Things to do
  • Waterslide
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Water park access (surcharge)
  • Arcade/game room
Working away
  • Business center
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Year Built 1974
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator (on request)
  • Microwave (on request)

Clarion Hotel & Aqua Lagoon Waterpark, West Springfield’s small print

Also known as

  • Clarion Hotel West Springfield
  • Clarion West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark
  • Clarion Aqua Lagoon Waterpark West Springfield
  • Clarion Aqua Lagoon Waterpark

Policies

The waterpark at this property is open from 4-8 PM on Fridays and 12-8 PM on Saturdays and Sundays. An additional fee applies to all waterpark visitors. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory fees

Deposit: USD 100 per stay

Optional extras

The water park is accessible for an extra charge

Rollaway beds are available for USD 20 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 205 reviews

Clarion Hotel & Aqua Lagoon Waterpark, West Springfield
Fair2.0 / 5
Not bad, not good, delicious breakfast
We stayed for one night and I'm glad it wasn't for more. Breakfast and coffee were delicious with good selection to chose from, but entrance to the breakfast room was with a single voucher given at check in. That meant everyone had to go to breakfast at the same time, and because the voucher is surrendered at the entrance, you wouldn't be allowed back in at a later time. The hotel needs major renovation, the rooms are tired looking, the bed sheets are worn, the bath tub didn't drain because the drain knob was broken and the heater which was very noisy as it cycled on for 1 minute 52 seconds and went off for 32 seconds throughout the night and morning. Later, I noticed a couple of gross looking things on the floor hidden by the bed sheets. The breakfast is good and I would consider staying here again only if it was for one night and the price lower than comparable hotels in the area.
1 night family trip
Clarion Hotel & Aqua Lagoon Waterpark, West Springfield
Good3.0 / 5
Not recomended
Room to small for the cot we had. cot was falling apart underside(dangerous), bath room was not as clean as it should have been. Best thing was Breakfast, good selection and plenty of it.
1 night trip with friends
Clarion Hotel & Aqua Lagoon Waterpark, West Springfield
Outstanding5.0 / 5
Everything we needed for our stay.
Very nice! Food was very good, better than expected. Definitely will stay again.
1 night trip
Clarion Hotel & Aqua Lagoon Waterpark, West Springfield
Excellent4.0 / 5
The buffet breakfast was horrible! The food was cold and/or burnt. The pastries were still frozen. We left after trying the pastry and eggs. They were completely inedible.
1 night romance trip
Clarion Hotel & Aqua Lagoon Waterpark, West Springfield
Good3.0 / 5
Not convenient for a weary traveler
Having left to catch my flight at 4:30 am, arriving a little late, getting my rental car and finally windING my way to the hotel some 80 minutes before the 3pm checkin time, I was exhausted and terribly disappointed that I was emphatically denied early check! It was as if at 3pm exactly ALL the rooms would be miraculously ready! I have never had this experience before in 30+ years of traveling. Additionally my room key was not allowing me to get into the building several times and when I was attempting to enter the building, the lighting was really bad.The only saving grace was that overall, the staff were nice and sympathetic to my travails. Without a doubt, I would not entertain staying there again.
3 night trip with friends

See all reviews

Clarion Hotel & Aqua Lagoon Waterpark, West Springfield

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